HELP

Welcome to the Axxess Help area.

We are constantly updating the guides.

If you don't find the help that you need here please contact us by:
E-mail: support@axxess.co.za or
our 24/7 Tech Support Number on 0861 300 900

We thought that the following guides might help..

Technical

• Router Setup
• WiFi Security
• E-mail Setup
• WiFi Hotspot
• Website Hosting

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• Change your outgoing SMTP mail server in Microsoft Outlook^NEW!
• Change your outgoing SMTP mail server in Outlook Express^NEW!
• Change your DNS settings^NEW!

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Setting up Axxess DSL as a beneficiary on your Internet Banking site:

• Nedbank
• FNB
• ABSA
• Standard Bank

Please Note:
These guides are meant as guidelines and not as a replacement for your technician. We are not repeating all the information you will find in your modem / router set up guide, but for the more adventurous all you need is here.

Axxess DSL (Pty) Ltd. does not take responsibility for any information used by non-qualified persons, nor for any actions taken based on this information. If you are not sure about anything please ask or get a qualified technician to set your system up.

Technical Settings

Dialup / ISDN Settings

Nationwide Dialup number: 0860 007 249

Setting	Url	Port
POP3 Server	mail.axemail.co.za	110
SMTP Server	smtp.axemail.co.za	25
News Groups Server	news.axemail.co.za	119
Caching Server	cache.axemail.co.za	8080

ADSL Settings

Setting	Protocol Type	VPI	VCI	Encapsu..
Modem/Router Settings	PPPoE	8	35	LLC

Setting	Primary DNS	Secondary DNS
DNS (SAIX)	196.43.34.190	196.43.46.190
DNS (IS)	168.210.2.2	196.14.239.2

Setting	Url	Port
POP3 Server	mail.axxess.co.za	110
SMTP Server (SAIX)	smtp.axxess.co.za	25
SMTP Server (IS)	smtp.isdsl.net	25
News Groups Server	news.axxess.co.za	119
Caching Server	cache.axxess.co.za	8080

What all do I need to set up an ADSL account with Axxess?

First you will need a ADSL line installed. Once you have that the only other equipment that you will require is a ADSL modem or router.

Does my unused bandwidth get carried over?

No, not on our ADSL Basic or ADSL Local accounts. It might be best to have a look at our ADSL Prepaid account.

What are my Customer Control Panel login details? I can't find them.

Please contact us but note that you will be asked to verify who you are so please keep your ID book & banking account details close by.

If I start my account in the middle of the month, do I get billed the same time again next month?

No, not on our ADSL Basic or ADSL Local accounts. You will pay for the full month on activation, even if the activation date is the last day of the month. Plus there is no pro-rata billing on any of our accounts. If that is not to your liking then have a look at our ADSL Prepaid account.

We are updating this page with more information on a regular basis. If you feel that you have a question that needs to get answered that might help other people visiting this website then please email it to feedback@axxess.co.za

Choose the bank which you bank with.

That way we can see your payment immediately and process your order without any delays

To setup Axxess as a beneficiary, view the guides.

Account name: Axxess DSL View the guide to setup Axxess as a beneficiary on your Nedbank Internet Banking site.	Account name: Axxess DSL View the guide to setup Axxess as a beneficiary on your FNB Internet Banking site.
Account name: Axxess DSL View the guide to setup Axxess as a beneficiary on your ABSA Internet Banking site.	Account name: Axxess DSL View the guide to setup Axxess as a beneficiary on your Standard Bank Internet Banking site.

Remember that we also do online payments via credit card.
This gives you instant account activation.