Axxess - Support

Tech Guides

This is a simple step by step guide and is intended to give you basic information on how to set up your DSL connection, in some cases you might find that your setup differs slightly to the one in the guide, but the basic principles apply to most Operating systems and Routers.

Connecting It All Up

Connecting the Telephone Cable to router: Connect one end of the telephone cable to the DSL port on the router and the other end of the cable into the wall socket.
Connecting the Power Adapter: Complete the process by connecting the power adapter to the Power input on the back of the router and then plug the other end of power adapter into a wall outlet or power strip. Then turn on the router, boot up your PC and any LAN devices, such as hubs or switches, and any computers connected to them.
Connecting the Ethernet Cable: Connect one end of the Ethernet cable to one of the 4 LAN ports on the back of the router and attach the other end to an Ethernet Adapter or available Ethernet port on your computer. Alternatively, you can attach it to a switch / hub first and connect your computer to the switch / hub.

Setting Up the LAN (Local Area Network)
To use your web browser to access the web pages used to set up the router, your Computer must be configured to "Obtain an IP address automatically", that is, you must change the IP network settings of your computer so that it is a DHCP client. If you are using Windows 2000, XP:

From the Start menu on your desktop, go to control panel.
In the Control Panel window click Network And Internet Connections.
In the Network and Internet Connections, Click Network Connections.
In the Network Connections windows, right-click on Local Area Connection, then click Properties.
In the General tab of the Local Area Connection Properties window, highlight Internet Protocol (TCP/IP) by clicking it once, click on the properties.
Select "obtain an IP address automatically" by clicking once in the circle.
Select "Obtain DNS server automatically" by clicking once in the circle.
Click Okay.
Click Okay Again.
Then Click Close.

Your Computer is now ready to use the Router via DHCP server.

Accessing the router
Open your web browser and enter the routers default IP (this you can find in the setup guide of the router) URL http://xxx.xxx.xxx.xxx in the address bar and press Enter.

You will then be prompted for a User Name and Password, by default on most of the routers you can use "admin" in the User Name field and "admin" or "administrator" in the Password field (this can also be found in the setup Guide of the router)

Router Setup

The setup procedure of routers may vary, but the basic input options should not differ, while doing the setup you might be asked to input certain values, below is a list of basic options used in South Africa.

PPP Username and Password
PPP username and password is the username that you chose during setting up your account online or on the application form.

Device Setup
You can configure the DSL Router IP address and Subnet Mask for the LAN interface to correspond to your LAN's IP Subnet. If you want the DHCP server to automatically assign IP addresses, then enable the DHCP server and enter the range of IP addresses that the DHCP server can assign to your computers. Disable the DHCP server if you would like to manually assign IP addresses, in most cases it is better to leave DHCP enabled, this makes adding future computers to the network a breeze.

VPI: Virtual Path Identifier. Should be set to 8.
VCI: Virtual Channel Identifier. Should be set to 35.
Service Category: Should be set to UBR.
Quality of Service: Enabled.
Service Type: PPP over Ethernet (PPPoE).
Bridging: This will be set to enable if you are creating Broadband Connections from within Windows.
Dial on demand: Allows you to manually connect to the Internet so you are not permanently connected. Idle timeout timer is included.
Keep alive: Keeps you connected to your ISP even when no activity is present for a certain period of time.
NAT: Select enable if you wish to share one WAN IP address for multiple computers on your LAN.
Enable Firewall: Select if you wish to enable the router's firewall for security.
Enable IGMP Multicast: Select enable if you wish to be able to provide multicasts, mostly used in video streaming.
DNS Server Configuration: By Default set your router to obtain the DNS server automatically, The Telkom SAIX network will issue you a DNS server address once your router authenticates with us.
Network Address Translation Settings: This is set to on by default in most routers, if not, set it to Enabled or on.

Wireless

NB: If you are not using a wireless device please make sure to turn the wireless function off in the router. This is for security as it stops wireless users possibly attacking your router, stealing your bandwidth and personal information.

Below are a few basic steps of how to set up the wireless connection on your computer to connect to your router.

A wireless router
The router converts the signals coming across your Internet connection into a wireless broadcast, sort of like a cordless phone base station. Be sure to get a wireless router, and not a wireless access point. Wireless access point's are used to connect several wireless computers or devices together WITHOUT an internet connection, were as a wireless router can do the same but also connect you to the internet through the same unit.

A wireless network adapter
Network adapters wirelessly connect your computer to your wireless router. If you have a newer computer you may already have wireless capabilities built in. If this is the case, then you will not need a wireless network adapter. If you need to purchase an adapter for a desktop computer, buy a USB wireless network adapter for easy of installation, if you are bit more on the adventurous side you can buy a PCI internal Wireless card and install it (this would require you to open up your PC - it is highly advisable to have a qualified technician do this for you), if you have a laptop, buy a PC card-based network adapter. Make sure that you have one adapter for every computer on your network.

Note: To make setup easy, choose a network adapter made by the same vendor that made your wireless router there are many different standards when it comes to wireless, for instance, if your wireless router only supports 802.11g and your computers wireless card only supports 802.11b even though they are both wireless they will not connect to each other, for example, if you find a good price on a Linksys router, choose a Linksys network adapter to go with it. To make shopping even easier, buy a bundle, such as those available from D-Link, Netgear, Linksys. If you have a desktop computer, make sure that you have an available USB port to plug the wireless network adapter into. If you don't have any open USB ports, buy a hub to add additional ports.

Connect your wireless router
Connect your wireless router to your modem, in most cases your modem and wireless router are combined into one unit. Later, after you've hooked everything up, your computer will wirelessly connect to your router, and the router will send communications through your modem to the Internet.

Configure your wireless router
Using the network cable that came with your wireless router, you should temporarily connect your computer to one of the open network ports on your wireless router (any port that isn't labelled Internet, WAN, or WLAN). If you need to, turn your computer on. It should automatically connect to your router.

Next, open Internet Explorer and type in the address to configure your router.

You might be prompted for a password. The address and password you use will vary depending on what type of router you have, so refer to the instructions included with your router.

Internet Explorer will show your router's configuration page. Most of the default settings should be fine, but you should configure three things:

Your wireless network name, known as the SSID. This name identifies your network. You should choose something unique that none of your neighbours will be using.
Wireless encryption (WEP) or Wi-Fi Protected Access (WPA), which help protect your wireless network. For most routers, you will provide a passphrase that your router uses to generate several keys. Make sure your pass phrase is unique and long (you don't need to memorize it).
Your administrative password, which controls your wireless network. Just like any other password, it should not be a word that you can find in the dictionary, and it should be a combination of letters, numbers, and symbols. Be sure you can remember this password, because you'll need it if you ever have to change your router's settings.

The exact steps you follow to configure these settings will vary depending on the type of router you have. After each configuration setting, be sure to click Save Settings, Apply, or OK to save your changes.

Now, you should disconnect the network cable from your computer.

Connect your computers
If your computer does not have wireless network support built in, plug your network adapter into your USB port, and place the antenna on top of your computer (in the case of a desktop computer), or insert the network adapter into an empty PC card slot (in the case of a laptop). Windows XP will automatically detect the new adapter, and may prompt you to insert the CD that came with your adapter. The on-screen instructions will guide you through the configuration process.

Note: The steps below only apply if you're using Windows XP Service Pack 2. If you're running Windows XP and you don't have Service Pack 2 yet, plug your computer into your wireless router and download and install Windows XP Service Pack 2.

Windows XP should show an icon with a notification that says it has found a wireless network.

Follow these steps to connect your computer to your wireless network:

Right-click the wireless network icon in the lower-right corner of your screen, and then clicks View Available Wireless Networks. If you run into any problems, consult the documentation that came with your network adapter. Don't be afraid to call their tech support.
The Wireless Network Connection window should appear and you should see your wireless network listed with the network name you chose. If you don't see your network, click Refresh network list in the upper-left corner. Click your network, and then click Connect in the lower-right corner.
Windows XP prompts you to enter a key. Type the encryption key (WAP or WEP) that you setup earlier in both the Network key and Confirm network key boxes, and then click Connect.
Windows XP will show its progress as it connects to your network. After you're connected, you can now close the Wireless Network Connection window. You're done.

Note: If the Wireless Network Connection window continues to show Acquiring Network Address, you may have mistyped the encryption key, or the DHCP in the router is set to disabled.

After you apply the configurations, it will return to the Setup screen showing the new configurations, if all your settings have been entered in correctly you should be able to surf the net.

If you have any problems setting up your Router, Internet Connection or Mail account please feel free to call us anytime on 0861300900.

Regards,
Team Axxess.

This guide is to help you understand the basic terminology and concepts on wireless routing, in some cases your Wireless Router / AP may not support some of the security features mentioned below, in that case it is best to read the documentation that came with your router, consult the manual or contact a qualified technician to come set it up.

If you intend to use a wireless network be sure to enable security. Internet fraud, bandwidth theft and Identity theft does happen and is on the increase. If you do not intend to use a wireless network make sure to disable it completely.

Many People setting up wireless home networks rush through the job to get their Internet connectivity working as quickly as possible. That's totally understandable. It's also quite risky as numerous security problems can result. Today's WiFi products don't always help the situation as configuring their security features can be time-consuming and non-intuitive. The recommendations below summarize the steps you should take to improve the security of your home wireless LAN.

Change Default Administrator Passwords (and Usernames)
At the core of most Wi-Fi home networks is an access point or router. To set up these pieces of equipment, manufacturers provide Web pages that allow owners to enter their network address and account information. These Web tools are protected with a login screen (username and password) so that only the rightful owner can do this. However, for any given piece of equipment, the logins provided are simple and very well-known to hackers on the Internet. Change these settings immediately.

Turn on (Compatible) WPA / WEP Encryption
All Wi-Fi equipment supports some form of "encryption." Encryption technology scrambles messages sent over wireless networks so that they cannot be easily read by humans. Several encryption technologies exist for Wi-Fi today. Naturally you will want to pick the strongest form of encryption that works with your wireless network. To function, though, all Wi-Fi devices on your LAN must share the identical encryption settings. Therefore you may need to find a "lowest common demoninator" setting.

Change the Default SSID
Access points and routers all use a network name called the SSID. Manufacturers normally ship their products with the same SSID set. For example, the SSID for Linksys devices is normally "Linksys." True, knowing the SSID does not by itself allow anyone to break into your network, but it is a start. More importantly, when someone finds a default SSID, they see it is a poorly configured network and are much more likely to attack it. Change the default SSID immediately when configuring your LAN.

Enable MAC Address Filtering
Each piece of Wi-Fi gear possesses a unique identifier called the "physical address" or "MAC address." Access points and routers keep track of the MAC addresses of all devices that connect to them. Many such products offer the owner an option to key in the MAC addresses of their home equipment, that restricts the network to only allow connections from those devices. Do this, but also know that the feature is not so powerful as it may seem. Hacker software programs can fake MAC addresses easily.

Disable SSID Broadcast
In Wi-Fi networking, the access point or router typically broadcasts the network name (SSID) over the air at regular intervals. This feature was designed for businesses and mobile hotspots where Wi-Fi clients may come and go. In the home, this feature is unnecessary, and it increases the likelihood an unwelcome neighbour or hacker will try to log in to your home network. Fortunately, most Wi-Fi access points allow the SSID broadcast feature to be disabled by the network administrator.

Do Not Auto-Connect to Open Wi-Fi Networks
Connecting to an open Wi-Fi network such as a free wireless hotspot or your neighbour's router exposes your computer to security risks. Although not normally enabled, most computers have a setting available allowing these connections to happen automatically without notifying you (the user). This setting should not be enabled except in temporary situations.

Assign Static IP Addresses to Devices
Most home networkers gravitate toward using dynamic IP addresses. DHCP technology is indeed quick and easy to set up. Unfortunately, this convenience also works to the advantage of network attackers, who can easily obtain valid IP addresses from a network's DHCP pool. Turn off DHCP on the router or access point, set a fixed IP address range, then set each connected device to match. Use a private IP range (like 10.0.0.x) to prevent computers from being directly reached from the Internet.

Enable Firewalls on Each Computer and the Router
Modern routers contain built-in firewall capability, but the option exists to disable them. Ensure that your router's firewall is turned on. Additionally, consider installing and running personal firewall software on each computer connected to the router for extra protection.

Position the Router or Access Point Safely
Wi-Fi signals normally reach to the exterior of a home. A small amount of "leakage" outdoors is not a problem, but the further this signal reaches, the easier it is for others to detect and exploit. Wi-Fi signals often reach through neighbouring homes and into streets, for example. When installing a wireless home network, the position of the access point or router determines its reach. Try to position these devices near the centre of the home rather than near windows to minimize leakage.

Turn off the Network during Extended Periods of Non-Use
The ultimate in security measures, shutting down the network will most certainly prevent outside hackers from breaking in! While impractical to turn off and on the devices frequently, at least consider doing so during travel or extended periods offline. Computer disk drives have been known to suffer from power cycle wear-and-tear, but this is not a concern for broadband modems and routers.

If you have any problems setting up your Router, Internet Connection or Mail account please feel free to call us anytime on 0861300900.

Regards,
Team Axxess

This Step-By-Step guide shows you how to set up Microsoft Outlook to work with your e-mail account. This guide focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this guide.

Setting up E-mail in Outlook 2003

In Microsoft Outlook, select Tools then E-mail Accounts.
On the E-mail Accounts wizard window, select "Add a new e-mail account" and click Next.
For your server type, select "POP3" and click Next.
On the Internet E-mail Settings (POP3) window, enter your information as follows:
- Your Name: Enter your first and last name.
- E-mail Address: Enter your e-mail address.
- User Name: Enter the part before the "@" sign. E.g.: johndoe@axxess.co.za, then the username would be "johndoe".
- Password: Enter the password you set up for your e-mail account.
- Incoming mail server (POP3): Enter "mail.axxess.co.za" for your incoming mail server.
- Outgoing mail server (SMTP): Enter "smtp.axxess.co.za" for your outgoing mail server.
- Click Next.
- Click Finish.

Setting up Microsoft Outlook Express.

In Microsoft Outlook Express, select Tools then Accounts.
On the Internet Accounts window, click the Mail Tab.
Then click Add, and select Mail.
On the Internet Connect Wizard, in the Display name field, type your full name and click Next.
In the E-mail address field, type your email address and click Next.
On the E-mail Server Names window, from the "My incoming mail server is a" list, select POP3.
In the Incoming mail (POP3, IMAP or HTTP) server field, enter mail.axxess.co.za
In the Outgoing mail (SMTP) server field, type smtp.axxess.co.za, and then click Next.
In the Account name and Password fields, type the part before the "@" sign in your email address as the username/account name and type your password in the password field, and then click Next.
Click Finish.
Click Close.

You should now be able to receive your e-mail.

Regards,
Team Axxess

When on desktop screen click on start.
In the menu that pops up look for control panel and click once on it.
When the control panel opens look for network connections and double click on it.
In the next window that opens look for local area connection (Lan Cable). If you are using a wireless connection then look for wireless network connection.
Right click on the connection that you are using.
In the pop up block click on properties.
In the window that opens up look in the block just below (This connection uses the following items) for Internet Protocol (TCP/IP) and double click on the name.
In the next window that opens you should see to the bottom 2 options:
- Obtain DNS server address automatically
- Use the following DNS server addresses
Select Use the following DNS server addresses
Then enter in the following numbers:
- Preferred DNS server: 169.1.1.1
- Alternate DNS server: 169.1.1.2
* Exception: If your Axxess user name ends with @axxess.co.za.s, @axxessafrica.co.za or @adsl.s then use the following numbers:
- Preferred DNS server: 196.43.42.190
- Alternate DNS server: 196.43.46.190
Once done click on OK and then on OK again.
Then you should be on control panel, close it.

Regards,
Team Axxess

Changing your DNS Settings

This is a basic example of setting up port forwarding on a Billion 7402 via the cli.

[user]# telnet 192.168.1.254 Trying 192.168.1.254... Connected to 192.168.1.254. Escape character is '^]'. Login: admin <- same login as your webinterface Password: ***** Login successful. admin> nat status <- to get your l2tp interface name NAT enabled on: ID | Name | Interface | Type ------------------------------------------ 1 | nat1 | ipwan | internal 2 | @nat_pppdevice16 | @ip_pppdevice16 | internal ------------------------------------------ admin> nat add globalpool test1 @ip_pppdevice16 internal 105.208.0.9 endaddress 105.208.0.9 <- make the billion aware of that ip, the "test1" can be any name admin> nat add resvmap map1 interfacename @ip_pppdevice16 192.168.1.100 tcp 80 80 80 80 <- this is the actual port forwarding put into place specify to what ip address , protocol, (start port, end port) for the static ip, (start port, end port) for internal server admin> system config save

Regards,
Team Axxess

Setting up E-Mail

Change your outgoing smtp mail server in Microsoft Outlook

Once you have Microsoft Outlook open click on tools
In the drop down window that opens select email accounts (2003)
In the drop down window that opens select accounts settings (2007)
In the next window that opens if you choose email accounts in step 2
On the next window that opens select next
In the next window that opens if you choose account settings in step 3
Then double click on the name on top
In the next window that opens
If you are on a @axxess, @axxess.co.za, @axxess-express.2, @adsl or axxess-semi then under Outgoing Server(SMTP) change it to smtp.internet.co.za
If you are on a @axxess.co.za.s or @adsl.s account then under Outgoing Server(SMTP) change it to smtp.saix.net
Once changed click on next then on finish
When you're back on the main screen click on send and receive

Regards,
Team Axxess

Setting up E-Mail

Change your outgoing smtp mail server in Outlook Express

Once you have Outlook Express open click on tools
In the drop down window that opens select accounts
In the next window that opens select mail on top
Then under accounts double click on the name
In the next window that open select servers
If you are on a @axxess, @axxess.co.za, @axxess-express.2, @adsl or axxess-semi then under Outgoing Server(SMTP) change it to smtp.internet.co.za
If you are on a @axxess.co.za.s or @adsl.s then under Outgoing Server (SMTP) change it to smtp.saix.net
Once changed click apply then OK and then close
When you're back on the main screen click on send and receive

Regards,
Team Axxess

Voice

What is VoIP?

VoIP stands for Voice over Internet Protocol. Both VoIP and SIP are used to govern the setup and transmission of voice calls over the internet. Take note that even though IP systems are designed to make telephone calls over the internet, they are still able to communicate with traditional voice networks as well as mobile networks.

In the traditional setting telephone calls are made by making use of circuit switching. This is where a circuit is created when you lift up the handset of your telephone to establish communication with the network, indicated by the dialling tone heard over the handset which confirms that you have contact with the public network. Once you enter the number of whomever you wish to call the public network will then transfer your call to the recipients' phone. When the recipient then answers the call a circuit is created between both parties and remains open throughout the whole of the two way communication. Once either receiver is replaced on the handset, the circuit is broken and the call ends.

In the VoIP setting, as discussed before in the section on SIP, a system of packet switching is in use. This is where your voice is broken down into small packets of data and transmitted across the internet to the recipients' phone where they are reassembled back into your voice.

What is SIP?

SIP is short for Session Initiation Protocol or simply the protocol needed to initiate a session. You may be wondering what session this is referring to and why it is necessary to have a protocol put in place to get one started. The session that we are referring to in this case is a communications session, more specifically an IP communication session between IP devices (Laptop, Voip phone) over an IP network. At its core SIP is a signalling protocol used to set up an IP communication session.

As with all communications sessions it starts with some sort of signalling as is also the case with a face to face conversation. If you want to ask one of your colleagues for some assistance on a particular matter you will signal your intent by calling their name. Once your colleague recognizes your signal to initiate a conversation they would signal back their acceptance of the signal to talk by responding: "Yes" or "How can I help". Now that your initiation signal has been accepted by your colleague the communication can commence as both parties are ready to converse.

The dialogue between you and your colleague will then take place by exchanging information in the form of sound waves. Once you have received the information you desired from your colleague you would signal the end of the conversation by thanking your colleague for the assistance and to be polite your colleague would signal back, e.g. "Thanks for your help" and "Don't mention it."

Signalling in an IP setting works on the same principal. Instead of signalling with sound waves through the air, IP devices signal with packets over an IP network. This being said there are numerous different kinds of IP packets with different functions and content, the most important thing being that both the sender and receiver of these IP packets have an understanding of the packet construct and what to do with the data it received.

In IP communications there are two types of IP packets, namely signalling packets and media packets. Signalling packets are used to establish the session and media packets which convey the audio/video. In the case of a voice session the initial analogue sound wave is encoded into 1's and 0's and sent over the IP network as a media packet. On the other side the 1's and 0's are then unpacked and decoded to reconstruct the analogue wave to be played back to the user.

Every second of conversation has many media packets that get sent over the IP network to convey the real time conversation. For a media exchange such as this to take place we are assuming that two important things have already taken place, this being that both parties know each other's location (know where media packets need to be sent to) and that both parties are making use of the same codecs to decode the content of the media packets. We are thus presented with the following two questions: How do we locate the other parties IP address and how do we decide which codec is going to be used? The need for a process that has the descriptions and rules that will allow us to locate each other and agree on codecs presents itself. In other words we are in need of a protocol.

This is where SIP comes in. SIP is essentially a rulebook that describes how to locate the other party and which codec to use. It also defines how to construct and send IP signalling packets to set up a call and how the call is to be managed.

When making a call between two SIP phones the phones can then make use of all of the rules set by SIP to construct an IP signalling packet, or a SIP packet which is populated with all of the data required to set up a call and sends it out over the IP network. On the other side the receiving SIP phone understands the rules of SIP, and recognizes the invitation to start a call will then notify the receiver of the call by ringing. After signalling has been completed and codecs have been determined, the phones then begin exchanging media packets that digitally convey the conversation. Sometime later one of the parties will signal the end of the call and both parties will stop sending media and the call is terminated.

The basic concept behind SIP is easy to understand as it is just signalling to set up and manage IP communication sessions.

Setup

The following section will contain information on how to setup VoIP for an Axxess Voice service. Take note that you will not only setting up Axxess Voice service on the VoIP phones that Axxess are going to be offering as VoIP accounts can be configured on a desktop computer, laptop or mobile phone by making use of readily available VoIP applications. These VoIP applications can be found online or on the Google Play Store as well as the Apple App Store. This guide will contain examples of Axxess Voice service configured on some common VoIP systems.

Settings

Host/Domain:	sip.axxess.co.za
Username	**********
Password	**********

The setup for Zoiper on a mobile device is as follows:

Select Config in the upper right hand corner
Followed by Accounts
Select Add account
Select Yes
Followed by Manual configuration
Choose an SIP as the account type
From the SIP Account screen enter the following details:
- Desired Account name
- Enter the Host (sip.axxess.co.za) and click OK
- The Username (Axxess Voice Number) and click OK
- And finally the Password and click Ok
- Finally select Save.

This concludes the setup of Zoiper.

To configure X-Lite follow these steps:

Select Softphone in the upper left hand corner
Followed by Account Settings
From the SIP Account screen enter the following details:
- The Account Name
- The User ID (Axxess Voice Number)
- Enter the Domain (sip.axxess.co.za)
- And finally the Password
- Finally click OK.

This concludes the setup of X-Lite.

Handset registration

Handset registration is usually done automatically upon power up. To perform handset registration manually follow these steps:

Do one of the following to register your handset manually:
- Long press on the base station till the registration LED slow flashes. Then press the OK key to enter the main menu on the handset, select Settings>Registration>Register Handset.
- If the handset LCD screen prompts "Press base page 2s then press OK", long press on the base station till the registration LED slow flashes. Then press the OK soft key on the handset, select Register Handset.
Select the desired base and press the OK soft key. The handset begins searching the base.
Press the OK soft key after searching a base successfully.
Enter the base PIN (default: 0000), and then press the DONE soft key to complete registration.

Take note that after the success of registration, the handset LCD screen prompts "Handset subscribed". If the handset LCD screen prompts "Searching for Base", please check that the base station is powered on.

Once handset registration is complete follow these steps to access the web user interface:

Press the OKAY soft key.
Select Status>Base.
Obtain IP address.
Open the web browser of your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10" or "192.168.0.10"), and then press the Enter.
Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm.

Account Setup

Add your Account details into the required fields:

Host/Domain:	sip.axxess.co.za
Username	**********
Password	**********

Configuring via web user interface:

Press the OK key when the phone is idle to obtain the IP address of the phone.
Open the web browser of your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10" or "192.168.0.10"), and then press the Enter.
Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm.

Network Settings

The base station can be configured to obtain network settings in one of the following ways:

DHCP: By default, the base station attempts to contact a DHCP server in your network to obtain the valid network settings, e.g., IP address, subnet mask, gateway address and DNS address.

Static IP Address: If the base station cannot contact a DHCP server for any reason, the client needs to configure the IP address, subnet mask, gateway address, primary DNS address and secondary DNS address for the base station manually.

To configure the network parameters for the base station manually:

Press the OK key to enter the main menu, and then select Settings->System Settings ->Network.
Enter the system PIN (default: 0000), and then press the DONE soft key.
Select the desired IP address mode from the IP Mode field.
Press ▼ to select the corresponding IP address mode.
Make the desired changes.
Press the Save soft key to accept the change.

Take note that the phone supports either or both IPv4 and IPv6 addresses mode, but IPv6 is disabled by default. Wrong network settings may result in inaccessibility of the phone and may have an impact on the network performance.

Account Setup

Add your Account details into the required fields:

Host/Domain:	sip.axxess.co.za
Username	**********
Password	**********

APN Settings

Open the Settings app.
Select Wireless & Networks > Mobile Networks > Access Point Names.
Click the Menu button.
Select New APN.
Enter axxess into the APN field.
Important: Make sure there's NO space before or after axxess
Click the Menu button.
Select Save.

Select Settings > Options.
Complete one of the following:
- BlackBerry v4.0 or earlier, click TCP/IP.
- BlackBerry v4.1 to 5.0, click Advanced Options > TCP/IP.
- BlackBerry v6.0 and later, click Device > Advanced System Settings > TCP/IP.
Enter axxess into the APN field.
Important: Make sure there's NO space before or after axxess
Press the Menu key.
Select Save.

Click on the Settings icon.
In the settings menu select Cellular Data.
Select APN Settings.
Enter axxess into the APN field.
Important: Make sure there's NO space before or after axxess

Click on the Settings icon.
In the settings menu select Mobile.
Select Mobile Data Network.
Under the Mobile Data grouping, enter axxess into the APN field.
Important: Make sure there's NO space before or after axxess

Click on the Settings icon.
In the settings menu select General.
Select Cellular or Mobile.
Under the Cellular Data Network grouping, enter axxess into the APN field.
Important: Make sure there's NO space before or after axxess

Select Menu > Settings > Configurations.
Select Personal Configuration Settings > Add.
Select Access Point Settings > Bearer Settings.
Enter axxess into the APN field.
Important: Make sure there's NO space before or after axxess
Go back to Personal Configuration Settings menu.
Select axxess
Click Options and choose Activate.

In the App list, select the Settings icon.
Select Cellular.
Select Add Internet APN.
Enter axxess into the APN field.
Important: Make sure there's NO space before or after axxess.
Select Save.

Huawei B315 and Huawei B618

Connect to your router via LAN Cable or WIFI
Open your Web Browser and type 192.168.8.1 into the address field
Select Settings on the left and enter the default username admin and password admin
Select the Dial-Up option
Select Profile Management and then New Profile.
Enter the following:
- Profile Name: CellC
- Username and Password: Leave these empty
- IP Type: IPv4
- APN: lte.broadband.is
- Click Save
Select the new Profile you've created and then click Save and Apply.

Please note that the Cell C LTE APN is restricted and does not allow port forwarding.

DSL Settings

Setting	Protocol Type	VPI	VCI	Encapsulation
Modem/Router Settings	PPPoE	8	35	LLC

Setting	Primary DNS	Secondary DNS
DNS	169.1.1.1	169.1.1.2
DNS (SAIX)	196.43.34.190	196.43.46.190

Other Settings

Setting	URL	Port
POP3 Server	mail.axxess.co.za	110
SMTP Server	smtp.internet.co.za	25
SMTP Server (@axxess.co.za mailboxes)	mail.axxess.co.za (Outgoing Server Authentication enabled)	25
SMTP Server (SAIX)	smtp.saix.net	25
News Groups Server - NNTP	news.internet.co.za	119

FAQ's

What do I need in order to have an Axxess DSL service?

Firstly, you will need a Telkom telephone line which has been upgraded to a DSL line. You can order your DSL line here. Once you have your DSL line activated, you will then just need a DSL router which you can purchase here.

How do I find my Client Control Panel Sign In details?

Click here or you can contact us via our call centre (0861 300 900) or send us an e-mail (support@internet.co.za) and we can send your sign in details, please keep in mind that we will need to verify who we are speaking to, so keep your ID book and/or banking details handy.

Will I be billed every month on the same day that I started my service?

The billing cycle for all monthly services is from the 1st to the last day of every month. You will be invoiced and data will be renewed on the 1st of every month regardless of your sign up date.

How long will it take to activate my new service?

By paying via credit card or debit order your services will be activated immediately. Additional T's & C's may apply to Mobile Data and Hardware.

Can I move my DSL line over to Axxess?

Yes, all you will need to do is apply for a DSL line from your Client Control Panel if you are an existing client or from our website if you are a new client and select the option for "Transfer". Please keep in mind that you will still need to pay Telkom for the telephone line rental and calls, as we can only take over the DSL portion.

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ADSL / Fibre Network

Mobile Network

Hosting Systems

General Notices

Tech Guides

Connecting It All Up

Router Setup

Wireless

Voice

What is VoIP?

What is SIP?

Setup

Settings

Handset registration

Account Setup

Configuring via web user interface:

Network Settings

Account Setup

APN Settings

Huawei B315 and Huawei B618

DSL Settings

Other Settings

FAQ's

What do I need in order to have an Axxess DSL service?

How do I find my Client Control Panel Sign In details?

Will I be billed every month on the same day that I started my service?

How long will it take to activate my new service?

Can I move my DSL line over to Axxess?

Bank Details

Here's your discount code

Please Sign in

New to Axxess? Create an account!

Forgot Your Password?

Add your Profile

Add your Physical Address

ADSL / Fibre Network

Mobile Network

Hosting Systems

General Notices

Sign up for Axxess News!

Tech Guides

Connecting It All Up

Router Setup

Wireless

Voice

What is VoIP?

What is SIP?

Setup

Settings

Handset registration

Account Setup

Configuring via web user interface:

Network Settings

Account Setup

APN Settings

Huawei B315 and Huawei B618

DSL Settings

Other Settings

FAQ's

What do I need in order to have an Axxess DSL service?

How do I find my Client Control Panel Sign In details?

Will I be billed every month on the same day that I started my service?

How long will it take to activate my new service?

Can I move my DSL line over to Axxess?

Bank Details

New to Axxess?
Create an account!