If you intend to use a wireless network be sure to enable security. Internet fraud, bandwidth theft and Identity theft does happen and is on the increase. If you do not intend to use a wireless network make sure to disable it completely.

Many People setting up wireless home networks rush through the job to get their Internet connectivity working as quickly as possible. That's totally understandable. It's also quite risky as numerous security problems can result. Today's WiFi products don't always help the situation as configuring their security features can be time-consuming and non-intuitive. The recommendations below summarize the steps you should take to improve the security of your home wireless LAN.

Change Default Administrator Passwords (and Usernames)
At the core of most Wi-Fi home networks is an access point or router. To set up these pieces of equipment, manufacturers provide Web pages that allow owners to enter their network address and account information. These Web tools are protected with a login screen (username and password) so that only the rightful owner can do this. However, for any given piece of equipment, the logins provided are simple and very well-known to hackers on the Internet. Change these settings immediately.

Turn on (Compatible) WPA / WEP Encryption
All Wi-Fi equipment supports some form of "encryption." Encryption technology scrambles messages sent over wireless networks so that they cannot be easily read by humans. Several encryption technologies exist for Wi-Fi today. Naturally you will want to pick the strongest form of encryption that works with your wireless network. To function, though, all Wi-Fi devices on your LAN must share the identical encryption settings. Therefore you may need to find a "lowest common demoninator" setting.

Change the Default SSID
Access points and routers all use a network name called the SSID. Manufacturers normally ship their products with the same SSID set. For example, the SSID for Linksys devices is normally "Linksys." True, knowing the SSID does not by itself allow anyone to break into your network, but it is a start. More importantly, when someone finds a default SSID, they see it is a poorly configured network and are much more likely to attack it. Change the default SSID immediately when configuring your LAN.

Enable MAC Address Filtering
Each piece of Wi-Fi gear possesses a unique identifier called the "physical address" or "MAC address." Access points and routers keep track of the MAC addresses of all devices that connect to them. Many such products offer the owner an option to key in the MAC addresses of their home equipment, that restricts the network to only allow connections from those devices. Do this, but also know that the feature is not so powerful as it may seem. Hacker software programs can fake MAC addresses easily.

Disable SSID Broadcast
In Wi-Fi networking, the access point or router typically broadcasts the network name (SSID) over the air at regular intervals. This feature was designed for businesses and mobile hotspots where Wi-Fi clients may come and go. In the home, this feature is unnecessary, and it increases the likelihood an unwelcome neighbour or hacker will try to log in to your home network. Fortunately, most Wi-Fi access points allow the SSID broadcast feature to be disabled by the network administrator.

Do Not Auto-Connect to Open Wi-Fi Networks
Connecting to an open Wi-Fi network such as a free wireless hotspot or your neighbour's router exposes your computer to security risks. Although not normally enabled, most computers have a setting available allowing these connections to happen automatically without notifying you (the user). This setting should not be enabled except in temporary situations.

Assign Static IP Addresses to Devices
Most home networkers gravitate toward using dynamic IP addresses. DHCP technology is indeed quick and easy to set up. Unfortunately, this convenience also works to the advantage of network attackers, who can easily obtain valid IP addresses from a network's DHCP pool. Turn off DHCP on the router or access point, set a fixed IP address range, then set each connected device to match. Use a private IP range (like 10.0.0.x) to prevent computers from being directly reached from the Internet.

Enable Firewalls on Each Computer and the Router
Modern routers contain built-in firewall capability, but the option exists to disable them. Ensure that your router's firewall is turned on. Additionally, consider installing and running personal firewall software on each computer connected to the router for extra protection.

Position the Router or Access Point Safely
Wi-Fi signals normally reach to the exterior of a home. A small amount of "leakage" outdoors is not a problem, but the further this signal reaches, the easier it is for others to detect and exploit. Wi-Fi signals often reach through neighbouring homes and into streets, for example. When installing a wireless home network, the position of the access point or router determines its reach. Try to position these devices near the centre of the home rather than near windows to minimize leakage.

Turn off the Network during Extended Periods of Non-Use
The ultimate in security measures, shutting down the network will most certainly prevent outside hackers from breaking in! While impractical to turn off and on the devices frequently, at least consider doing so during travel or extended periods offline. Computer disk drives have been known to suffer from power cycle wear-and-tear, but this is not a concern for broadband modems and routers.

If you have any problems setting up your Router, Internet Connection or Mail account please feel free to call us anytime on 087 821 1100.

Setting up E-mail in Outlook 2003

• In Microsoft Outlook, select Tools then E-mail Accounts.
• On the E-mail Accounts wizard window, select "Add a new e-mail account" and click Next.
• For your server type, select "POP3" and click Next.
• On the Internet E-mail Settings (POP3) window, enter your information as follows:
  • Your Name: Enter your first and last name.
  • E-mail Address: Enter your e-mail address.
  • User Name: Enter the part before the "@" sign. E.g.: johndoe@axxess.co.za, then the username would be "johndoe".
  • Password: Enter the password you set up for your e-mail account.
  • Incoming mail server (POP3): Enter "mail.axxess.co.za" for your incoming mail server.
  • Outgoing mail server (SMTP): Enter "smtp.axxess.co.za" for your outgoing mail server.
  • Click Next.
  • Click Finish.

Setting up Microsoft Outlook Express.

• In Microsoft Outlook Express, select Tools then Accounts.
• On the Internet Accounts window, click the Mail Tab.
• Then click Add, and select Mail.
• On the Internet Connect Wizard, in the Display name field, type your full name and click Next.
• In the E-mail address field, type your email address and click Next.
• On the E-mail Server Names window, from the "My incoming mail server is a" list, select POP3.
• In the Incoming mail (POP3, IMAP or HTTP) server field, enter mail.axxess.co.za
• In the Outgoing mail (SMTP) server field, type smtp.axxess.co.za, and then click Next.
• In the Account name and Password fields, type the part before the "@" sign in your email address as the username/account name and type your password in the password field, and then click Next.
• Click Finish.
• Click Close.

You should now be able to receive your e-mail.

1. When on desktop screen click on start.
2. In the menu that pops up look for control panel and click once on it.
3. When the control panel opens look for network connections and double click on it.
4. In the next window that opens look for local area connection (Lan Cable). If you are using a wireless connection then look for wireless network connection.
5. Right click on the connection that you are using.
6. In the pop up block click on properties.
7. In the window that opens up look in the block just below (This connection uses the following items) for Internet Protocol (TCP/IP) and double click on the name.
8. In the next window that opens you should see to the bottom 2 options:
   • Obtain DNS server address automatically
   • Use the following DNS server addresses
9. Select Use the following DNS server addresses
10. Then enter in the following numbers:
    • Preferred DNS server: 169.1.1.1
    • Alternate DNS server: 169.1.1.2
11. * Exception: If your Axxess user name ends with @axxess.co.za.s, @axxessafrica.co.za or @adsl.s then use the following numbers:
    • Preferred DNS server: 196.43.42.190
    • Alternate DNS server: 196.43.46.190
12. Once done click on OK and then on OK again.
13. Then you should be on control panel, close it.

This is a basic example of setting up port forwarding on a Billion 7402 via the cli.

[user]# telnet 192.168.1.254
Trying 192.168.1.254...
Connected to 192.168.1.254.
Escape character is '^]'.
Login: admin <- same login as your webinterface
Password: *****
Login successful.
admin> nat status <- to get your l2tp interface name
NAT enabled on:
ID | Name | Interface | Type
------------------------------------------
1 | nat1 | ipwan | internal
2 | @nat_pppdevice16 | @ip_pppdevice16 | internal
------------------------------------------
admin> nat add globalpool test1 @ip_pppdevice16 internal 105.208.0.9 endaddress 105.208.0.9 <- make the billion aware of that ip, the "test1" can be any name
admin> nat add resvmap map1 interfacename @ip_pppdevice16 192.168.1.100 tcp 80 80 80 80 <- this is the actual port forwarding put into place specify to what ip address , protocol, (start port, end port) for the static ip, (start port, end port) for internal server
admin> system config save

Change your outgoing smtp mail server in Microsoft Outlook

1. Once you have Microsoft Outlook open click on tools
2. In the drop down window that opens select email accounts (2003)
3. In the drop down window that opens select accounts settings (2007)
4. In the next window that opens if you choose email accounts in step 2
5. On the next window that opens select next
6. In the next window that opens if you choose account settings in step 3
7. Then double click on the name on top
8. In the next window that opens
9. If you are on a @axxess, @axxess.co.za, @axxess-express.2, @adsl or axxess-semi then under Outgoing Server(SMTP) change it to smtp.internet.co.za
10. If you are on a @axxess.co.za.s or @adsl.s account then under Outgoing Server(SMTP) change it to smtp.saix.net
11. Once changed click on next then on finish
12. When you're back on the main screen click on send and receive

Change your outgoing smtp mail server in Outlook Express

1. Once you have Outlook Express open click on tools
2. In the drop down window that opens select accounts
3. In the next window that opens select mail on top
4. Then under accounts double click on the name
5. In the next window that open select servers
6. If you are on a @axxess, @axxess.co.za, @axxess-express.2, @adsl or axxess-semi then under Outgoing Server(SMTP) change it to smtp.internet.co.za
7. If you are on a @axxess.co.za.s or @adsl.s then under Outgoing Server (SMTP) change it to smtp.saix.net
8. Once changed click apply then OK and then close
9. When you're back on the main screen click on send and receive

Router Setup Guide for Openserve

Connecting your router

1. Please make sure you have 2 LAN cables and a computer or laptop to connect the router.
2. From the router, connect a LAN cable to the WAN slot of the router into the first open LAN port of the ONT (fibre box).
3. Connect the other LAN cable from your computer to any LAN port on your router.
4. Switch the router on. The router can take 30 seconds to 1 minute to power up.
5. The internet light should turn green if the Router has already been pre-configured.

If you need to configure your router

1. You will need to login to the router. Under the router there should be a sticker displaying an IP address or login page address. You will need to type this into the browser(Chrome, Firefox, Edge, etc.) to reach the setup page of the router.
2. Find the Internet/Broadband setup, select the PPPOE option and fill in the username and password provided by Axxess, save these settings and reboot.
3. Once the router has restarted, the internet light should turn green.

Router Setup Guide for the following providers

Connecting your router

1. Please make sure you have 2 LAN cables and a computer or laptop to connect the router.
2. From the router, connect a LAN cable to the WAN slot of the router into the first open LAN port of the ONT (fibre box).
3. Connect the other LAN cable from your computer to any LAN port on your router.
4. Switch the router on. The router can take 30 seconds to 1 minute to power up.
5. The internet light should turn green if the router has already been pre-configured and should automatically redirect to the fibre.internet.co.za page, once the browser (Chrome, Firefox, Edge, etc.) is opened to type in your username provided by Axxess. You can also type fibre.internet.co.za into your browser if no redirect occurs.

If you need to configure your router

1. You will need to login to the router. Under the router there should be a sticker displaying an IP address or login page address. You will need to type this into the browser (Chrome, Firefox, Edge, etc.) to reach the setup page of the router.
2. Find the Internet/Broadband setup. Normally the router will default to PPPOE, you just need to change this to DHCP/Dynamic. Save these settings and reboot.
3. Once the router has restarted, the internet light should turn green. Open a browser and it should automatically redirect to the fibre.internet.co.za page to type in your username provided by Axxess.

ZTE MF286C

To get connected you will need to:

1. Insert MTN Fixed LTE SIM card into the router. Ensure the SIM card is the correct size and facing the correct direction before powering on.
2. Once the router is powered on, wait approximately 10 minutes to begin SIM provisioning process.
3. Ensure that the router remains powered on for the SIM to become active.
4. It can take anything between 15 minutes and 48 hours for the SIM to connect.
5. If still not connected after 48 hours, please check our website for related network status updates.

Huawei B525 / Huawei B618 / Huawei B612

To get connected you will need to:

1. Insert MTN LTE SIM card into the router. Ensure the SIM card is the correct size and facing the correct direction.
2. Switch on the router, waiting 10 minutes before restarting it to begin the provisioning process.
3. After restarting, connect the laptop/PC via the LAN connection or via WiFi. The WiFi name and password should be on a sticker on the underside of the router.
4. Once the Laptop or PC is connected open a web browser (Chrome, Firefox, Edge, etc.) Type in 192.168.8.1 in the address bar. The router will normally have a landing page address on the sticker underneath the router.
5. Select the settings tab on the top menu. It will prompt for the username and password which should both by default be -
   • Username: admin
   • Password: admin
6. Once into the settings page on the left-hand menu, select "dial up" and under the drop down select "profile management."
7. Select new profile and under name, type in: axxess and under APN: ws.axxess.fwa
8. Select save
9. Make sure the profile is selected from the drop-down menu and click apply.
10. Please restart the device again.
11. Connect to the internet.
12. If connection fails, attempt steps 10 & 11 periodically over the next 24 hours.
13. If still not connected after 24 hours, please check our website for related network status updates.

1. Select Config in the upper right hand corner
2. Followed by Accounts
3. Select Add account
4. Select Yes
5. Followed by Manual configuration
6. Choose an SIP as the account type
7. From the SIP Account screen enter the following details:
   • Desired Account name
   • Enter the Host (sip.axxess.co.za) and click OK
   • The Username (Axxess Voice Number) and click OK
   • And finally the Password and click Ok
   • Finally select Save.

1. Select Softphone in the upper left hand corner
2. Followed by Account Settings
3. From the SIP Account screen enter the following details:
   • The Account Name
   • The User ID (Axxess Voice Number)
   • Enter the Domain (sip.axxess.co.za)
   • And finally the Password
   • Finally click OK.

Handset registration

Handset registration is usually done automatically upon power up. To perform handset registration manually follow these steps:

1. Do one of the following to register your handset manually:
   
   • Long press on the base station till the registration LED slow flashes. Then press the OK key to enter the main menu on the handset, select Settings>Registration>Register Handset.
   • If the handset LCD screen prompts "Press base page 2s then press OK", long press on the base station till the registration LED slow flashes. Then press the OK soft key on the handset, select Register Handset.
2. Select the desired base and press the OK soft key. The handset begins searching the base.
3. Press the OK soft key after searching a base successfully.
4. Enter the base PIN (default: 0000), and then press the DONE soft key to complete registration.

Take note that after the success of registration, the handset LCD screen prompts "Handset subscribed". If the handset LCD screen prompts "Searching for Base", please check that the base station is powered on.

Once handset registration is complete follow these steps to access the web user interface:

1. Press the OKAY soft key.
2. Select Status>Base.
3. Obtain IP address.
4. Open the web browser of your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10" or "192.168.0.10"), and then press the Enter.
5. Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm.

Account Setup

Add your Account details into the required fields:

Configuring via web user interface:

1. Press the OK key when the phone is idle to obtain the IP address of the phone.
2. Open the web browser of your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10" or "192.168.0.10"), and then press the Enter.
3. Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm.

Network Settings

The base station can be configured to obtain network settings in one of the following ways:

DHCP: By default, the base station attempts to contact a DHCP server in your network to obtain the valid network settings, e.g., IP address, subnet mask, gateway address and DNS address.

Static IP Address: If the base station cannot contact a DHCP server for any reason, the client needs to configure the IP address, subnet mask, gateway address, primary DNS address and secondary DNS address for the base station manually.

To configure the network parameters for the base station manually:

1. Press the OK key to enter the main menu, and then select Settings->System Settings ->Network.
2. Enter the system PIN (default: 0000), and then press the DONE soft key.
3. Select the desired IP address mode from the IP Mode field.
4. Press ▼ to select the corresponding IP address mode.
5. Make the desired changes.
6. Press the Save soft key to accept the change.

Take note that the phone supports either or both IPv4 and IPv6 addresses mode, but IPv6 is disabled by default. Wrong network settings may result in inaccessibility of the phone and may have an impact on the network performance.

Account Setup

Add your Account details into the required fields:

Configuring via Web User Interface

To configure your device, please follow the instructions below:

1. Connect the VOIP Phone to router via ethernet cable.
2. Once the VOIP Phone is connected and powered on, press and hold the "UP" arrow on the phone for 3 seconds to determine its IP address.
3. Enter the IP address into your web browser.
4. Once at the landing page, look for a sticker on the back of the VOIP Phone to find the devices password:
   • Username: Admin
   • Password: Found on the sticker as described above.
5. Select Account 1 > General settings.
6. Enter your VoIP Username (VoIP number), password and relevant SIP server (sip.axxess.co.za for for Axxess Clients or sip.internet.co.za for Axxess Resellers) leave all other fields blank.
7. Ensure the Account is set to active.
8. Select "Save and Apply".
9. At the home screen, successfully configured VoIP accounts will indicate registration by showing "YES" in a green letterbox field.

Restore Factory Default Settings

To learn advanced functions of GRP2600, please download the manual

Android 8.0+ (Oreo/Pie)

1. Open the Settings app.
2. Select Network & Internet
3. Select Mobile Networks.
4. Under Advanced, select Access Point Names.
5. Tap on the More button (3 dots) and select New APN.
6. Enter axxess into the Name and APN fields.
7. Enter default,supl into APN Type field.
8. Tap on the More button (3 dots).
9. Select Save.

Android 5.0 / 6.0 / 7.0 (Lollipop/Marshmallow/Nougat)

1. Open the Settings app.
2. Under Wireless & Networks, tap on More.
3. Select Mobile Networks.
4. Select Access Point Names.
5. Tap on the Plus (+) button to create a new APN.
6. Enter axxess into the Name and APN fields.
7. Enter default,supl into APN Type field.
8. Tap on the More button.
9. Select Save.

BlackBerry

1. Select Settings > Options.
2. Complete one of the following:
   • BlackBerry v4.0 or earlier, click TCP/IP.
   • BlackBerry v4.1 to 5.0, click Advanced Options > TCP/IP.
   • BlackBerry v6.0 and later, click Device > Advanced System Settings > TCP/IP.
3. Enter axxess into the APN field.
   Important: Make sure there's NO space before or after axxess
4. Press the Menu key.
5. Select Save.

iOS - iPad (iOS 6/7)

1. Click on the Settings icon.
2. In the settings menu select Cellular Data.
3. Select APN Settings.
4. Enter axxess into the APN field.
   Important: Make sure there's NO space before or after axxess

iOS - iPhone (iOS 7+)

1. Click on the Settings icon.
2. In the settings menu select Mobile.
3. Select Mobile Data Network.
4. Under the Mobile Data grouping, enter axxess into the APN field.
   Important: Make sure there's NO space before or after axxess

iOS - iPhone (iOS 6-)

1. Click on the Settings icon.
2. In the settings menu select General.
3. Select Cellular or Mobile.
4. Under the Cellular Data Network grouping, enter axxess into the APN field.
   Important: Make sure there's NO space before or after axxess

Symbian

1. Select Menu > Settings > Configurations.
2. Select Personal Configuration Settings > Add.
3. Select Access Point Settings > Bearer Settings.
4. Enter axxess into the APN field.
   Important: Make sure there's NO space before or after axxess
5. Go back to Personal Configuration Settings menu.
6. Select axxess
7. Click Options and choose Activate.

Windows Phone

1. In the App list, select the Settings icon.
2. Select Cellular.
3. Select Add Internet APN.
4. Enter axxess into the APN field.
   Important: Make sure there's NO space before or after axxess.
5. Select Save.