You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

The use of the Mobile Control Panel via your mobile device is subject to all Terms & Conditions in its entirety. Purchases made via the mobile control panel will be processed against your default payment method immediately, you will be required to re-enter your password before any purchases are completed. You can view your default payment method via the Client Control Panel using your client code and password.

The Mobile Control Panel will be offline on the last day of the month from 7pm until 1am on the first day of the new month in order for month-end processes to be run. The application will remain open and live on your mobile device until the signout option is selected.

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracyof these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. This disclaimer does not exclude any damages that are attributed to the negligence of Axxess or any of its employees.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

1. How these terms apply to you 1.1. The basic services offered by this website "Axxess" are provided to you free of charge: on an "as is" and "as available" basis. Axxess uses its best efforts to maintain the quality of its services, but you should not assume that Axxess is error-free or that it will be suitable for the particular purpose which you have in mind when using it.

2. Content and Disclaimers 2.1 Axxess links you to sites and information located worldwide throughout the Internet. Because Axxess has no control over such sites and information, Axxess offers no guarantee for such sites and information with regard to the accuracy, currency, content, or quality of any such sites and information.
2.2 Axxess shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by you as a result of the User accessing this website, utilising any service offered on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:

2.2.1 any unauthorised access of this website by third parties
2.2.2 any breakdown or failure of any equipment or medium of access to this website
2.2.3 any failure or unavailability of Axxess or any third parties' facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website
2.2.4 the destruction or accessing of the User's data or equipment
2.2.5 any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website

2.3 You hereby indemnify Axxess against any demand, claim or action against Axxess relating to or in connection with your use or accessing of this website whether directly or indirectly for any reason whatsoever.
2.4 Axxess reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.
2.5 Unless expressly stated to the contrary, Axxess owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.
2.6 You are entirely responsible for all content that you access, upload, post, email or otherwise transmit via Axxess. We are not liable for loss of any content you transmit and you should keep a backup copy of all such content.

3. Evolution and the need for flexibility 3.1 The Internet in general is rapidly evolving and Axxess is new and in constant development. Axxess reserves the right to withdraw, update or change these Terms or our Privacy Policy at any time. We will notify you of changes to these Terms or the Privacy Policy by sending you an e-mail to your registered e-mail address. If you do continue to use Axxess after a change to the Terms or the Privacy Policy and given notice to you in any of this way, you shall be deemed to have agreed to the relevant variation.
3.2 Over time Axxess intends to expand the services that you are offered. When a new service is introduced Axxess may impose special terms and conditions on the use of that service. We will make you aware of these terms and conditions before you use the service and if you accept them or use the relevant service they will form part of these Terms.
3.3 Axxess may set maximum limits for (i) the numbers or sizes of email messages, postings or other uploaded content stored or sent, (ii) amounts of disk space allocated or used on your behalf, and (iii) number and durations of occasions when you access Axxess. These limits may vary over time without notice to you.

4. Access to Axxess and Registration 4.1 As Axxess evolves certain services may require a minimum equipment or bandwidth specification. We will try to inform you of these requirements but it is your responsibility to ensure that you have the right equipment or bandwidth for these services at the time of access. We are not liable for any failure to use Axxess caused by your failure to do so.
4.2 Some parts of Axxess may be accessible only to users who subscribe or pay a "per-use" charge. These sections will be clearly marked.
4.3 On registration you must provide accurate and complete information as prompted by the registration form or any other request made by Axxess "User Data". If you do not complete the mandatory information fields (marked with an asterisk) your registration will be rejected.
4.4 If any User Data changes you must change, maintain and promptly update the User Data to keep it accurate and complete. If you do not or if Axxess has reasonable grounds to suspect that any User Data is inaccurate or incomplete Axxess may suspend or terminate your account and access to the services.
4.5 You may unsubscribe from Axxess at any time by contacting Axxess at support@internet.co.za

5. Your obligations 5.1 You acknowledge that by using Axxess and accessing our third-party links you may be exposed to content that is of an adult nature or is offensive, indecent or objectionable. Axxess is not responsible for any such content and you must use your own discretion in whether or not you may suffer harm as a result of access to this content.
5.2 You must not use Axxess in any way (including to transmit any content) that is contrary to any applicable law or regulation or these Terms, or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically or in any way otherwise objectionable.

Acceptance of these Terms and Conditions mean that you accept, understand and agree to the afore-mentioned disclaimer.

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
4. Change the price of any of the services or products offered, we endeavour to notify our clients within 2 weeks should this become necessary.
5. Increase the speed or amount of available data at any time, provided it is at no extra cost to the end user/client.
6. Withdraw any Promotions, Special Offers, Specials or Competitions at any time.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Neither Axxess DSL(Pty)Ltd. nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website and/or other channels of communication. Furthermore, Axxess DSL(Pty)Ltd. makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to feedback@internet.co.za.

Axxess DSL(Pty)Ltd shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Axxess DSL(Pty)Ltd. will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

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We at Axxess have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to our website including Control Panels.

You can visit www.axxess.co.za, www.internet.co.za or www.adsl.co.za without revealing who you are or providing any personal information about yourself.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

There will be times, such as when you submit a questionnaire, request a service, register your interest, purchase a product directly from Axxess or from one of our suppliers when we will need to obtain personally identifiable information from you or about you or your clients (Business Partners). Such personally identifiable information may include the name, home address, e-mail address, telephone number or identity/passport number. The information we receive about you or conveyed to us by our Business Partner may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients' needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the personal information will be sold or made available other than is necessary to provide a service, complete a transaction or comply with any law, regulation, audit or court order. By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services. We believe that knowing more about you can enable us to serve you better. Unsubscribe options are available for non-critical communications and can be accessed by logging into your Control Panel.

You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, Axxess web pages may place "cookies" on your personal computer. "Cookies" are small identifiers, similar to a license plate, that help us to recognize you if you visit our website again. Cookies are used to help us personalize your viewing experiences. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you or your application, inquiry or purchase more than once.

We safeguard your information using known encryption, security standards and procedures. We also assess new technology for protecting client information on an ongoing basis. Axxess does not guarantee the security of any data passing through its networks. Although Axxess will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties and end user to safeguard their data, and Axxess cannot be held liable for any loss or damage arising as result of the failure to do so.

Your data protection rights:

• You are entitled to view, change, remove or supplement your personal data by utilizing the Control Panel provided at any time, other than maintenance or network outage periods when the Control Panel may not be available.
• You may request information on how your data has been used as well as request the destruction or de-identification of your personal data. Axxess will consider your request in light of any other laws or regulations prohibiting Axxess from doing so. We undertake to respond to such a request within one month of the request being received.

Any questions or concerns pertaining to the collection, sharing, use or destruction of personal data or the POPI Act can be sent via email to popi@internet.co.za

You can also complain to the Information Regulator if you are unhappy with how we have used your Information.

Their contact details are as follows:
The Information Regulator (South Africa) JD House
27 Stiemens Street, Braamfontein
Johannesburg
2001

P.O Box 31533
Braamfontein, Johannesburg, 2017

Complaints email: complaints.IR@justice.gov.za

Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website, so be sure to check back here frequently.
If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us at feedback@internet.co.za. Your questions or concerns pertaining to the collection, sharing, use or destruction of personal data or the POPI Act can be sent via email to popi@internet.co.za

By using our website, control panels, products and services directly or as a Business Partner, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our website, control panels, products, services and related pages. Your continued use will mean that you accept our Privacy Policy together with our Terms and Conditions.

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. Our 24 hour, 7 day a week support number is 087 821 1100.

All services sold by Axxess are provided as a best-effort service, uptime and speeds cannot be guaranteed unless otherwise stated. During any technical failure, modification or maintenance of the service provided, Axxess will use its reasonable endeavors to resume the service as soon as possible. This excludes upstream provider infrastructure that is not within the control of Axxess DSL.

Axxess DNS When enabled, the Axxess DNS feature will direct your DNS traffic through the geographically closest operational DNS server to you. This feature also enables clients to make use of the Family Axxess feature. Should the Axxess DNS not be accessible the Default DNS will be used, during this time the Family Axxess feature will not be available until the Axxess DNS is restored.

Family Axxess Family Axxess is a feature provided with the activation of Axxess DNS. This feature blocks unwanted domains within pre-defined categories from being accessed. We do our best to block unwanted domains; we however cannot guarantee that domains within the categories selected will not be accessible. Domains found accessible within a selected category can be reported to feedback@internet.co.za.

Custom/Corporate DNS This feature allows you to specify the DNS server settings you would like applied to your service. Axxess accepts no responsibility for service interruptions when activating and using this service.

Remote Axxess This feature allows you to create a unique hostname (static sub domain) which will allow you to remotely access your router/modem. The setup of port forwarding and the network configuration is the responsibility of the client and is required in order to use this feature. Axxess takes no responsibility for this feature not working due to the incorrect setup or configuration on the clients end. The security of the clients connection and network remains their responsibility when using this feature. This feature is provided as a best effort service and is not guaranteed.

This delivery policy applies to services delivered by an Axxess appointed representative only. The delivery of certain products/services sold by Axxess are handled directly by the supplier or provider. In these cases the delivery policy will be stated in the Terms and Conditions for that particular product/service. If you are not sure please contact us so that we may advise you on the delivery policy that applies to your purchase.

Delivery times stated are not guaranteed but are generally attainable within major centres. A possible delay of 24 to 96 hours can be expected outside of major centres and additional delivery costs may apply. Some deliveries might require that information or documents must be produced and copies thereof provided during the delivery, this will be communicated on purchase of the device or product if it is required.

A physical address is required for the delivery of your order. Orders to Post boxes/Private bags/Post Offices will not be accepted.

Deliveries take place on weekdays during business hours and exclude weekends and public holidays, your delivery will be dispatched on the 1st working day thereafter.

Delivery times may be delayed should the need arise for clearance of payment. Clearance for debit order payments may take up to 10 days to clear.

Axxess will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Axxess. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

The Courier Delivery Fee charged during checkout may differ once your order is finalised. Should this occur, we will contact you before proceeding with the delivery of your order.

Refunds will not be granted for services purchased in error. Should it be proven that a service is not working as per the Product Description, Terms and Conditions and/or Acceptable Usage Policy a refund will be granted. Refunds for amounts deposited into an Axxess DSL banking account erroneously will also have a 15% fee levied to cover our bank charges and will only be considered for processing 7 days after the original payment date. Refunds for debit order and credit card payments are processed after the second week of the month.

The cancellation of a product or service is the Clients responsibility. Cancellations must be actioned from the Control Panel. Email, fax and telephonic cancellations will not be accepted, all cancellations must be processed via the Control Panel. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar months' notice is required for all services unless otherwise stated. A calendar month is considered to be the passing of one full month from the 1st to the last day of a month between the cancellation being submitted and the cancellation date. E.G to cancel your service on 31 December, the cancellation must be submitted on any day before 5pm on the 30th of November. Debit order clients are required to set their cancellation before the 25th of the month for cancellation the following month. Promotions may carry additional cancellation terms and early cancellation fees may be payable.

Axxess will not be responsible for incorrect cancellations processed via the Control Panel, or be liable for any losses incurred.

Credit Card transactions are processed via our payment service provider Virtual Card Services PTY (Ltd). As a payment gateway Virtual Card Services does not and cannot verify, authorise or settle any transaction. Virtual Card Services provides the conduit (the messenger) for information between the merchant and the merchant's bank.

Transaction security Virtual Card Services uses 128-bit SSL certificates to ensure that all transactional information is passed securely between the merchant and Virtual Card Services site. No cardholder information is ever passed unencrypted and any messages sent to our servers from Virtual Card Services are signed using MD5 hashing to prevent tampering. In the event that PAN information is returned, the PAN will be hashed, including the first 6 digits and last 4 digits of the PAN.

Encryption and Data Storage All sensitive data is secured and stored within Virtual Card Services systems using internationally recognised 256-bit encryption standards. The data held by Virtual Card Services is extremely secure and strict policies are in place ensuring limited and secure access to their servers internally are maintained. The information stored by Virtual Card Services is highly regulated and audited regularly by a Quality Assurance Assessor (QSA).

System security Virtual Card Services systems are regularly scanned ensuring that their infrastructure and network remains secure at all times. Further to this, Virtual Card Services use an Approved Scanning Vendor (ASV) approved by the payment card brands to review scans quarterly. Additionally, Virtual Card Services is PCI DSS Level 1 certified, which is the highest level of compliance. Virtual Card Services are audited annually by a QSA ensuring that the upmost security is maintained at all times.

All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated without payment. As of 1 October 2014 we no longer accept Cash Deposit and Electronic Funds Transfer (EFT) as a method of payment. Failure to pay for services by the due date will result in services being suspended and possibly cancelled until payment is received. The reactivation of services is subject to payment of all outstanding amounts and any applicable reactivation fees.

Credit Card Authority By supplying your "credit card/debit card/cheque card" hereafter referred to as "account/card" details and agreeing to the Terms & Conditions the following will be seen as accepted and agreed to:

I/we hereby request and authorize you to draw against my/our card (or any other bank or branch to which I/we may transfer my/our account/card) the due amount or any variable amount pertaining to this agreement, on the first working day of each month. This being the amount necessary for the settlement of the monthly invoice and/or any overdue amounts, due to you in respect of my/our purchases/contract/agreement.

All such withdrawals from my/our account/card by you shall be treated as though they had been signed by me/us personally. I/we, "instruct" and authorize your agent Virtual Card Services PTY (Ltd), or by computer through a system provided by the South African Banks to draw against my/our account/card.

I/we understand that if account/card details have been supplied the withdrawals authorized here will be processed by BankServ. I/we also understand that details of each withdrawal will be printed on my/our statement. I/we agree to pay any banking charges relating to this debit instruction. This authority may be cancelled by me at any time by updating/changing the payment method from within the Control Panel.

Renewals (monthly invoice) will be processed on the first working day of every month. If your payment fails, your service(s) will be disabled immediately Please note that if you are cancelling your service(s) with Axxess, you need to cancel via your control panel before the last day of the month if you are paying via account/card (excludes debit order payments). Failure to do so will result in the product being activated and the monthly subscription being debited.

All other account/card instructions (new account sign ups/activations, hardware/device purchases, top ups, upgrades), besides the monthly subscription, will be processed on a daily basis.

Debit Order Authority This Authority and Mandate refers to our contract as dated as on acceptance hereof ("the Agreement"). I / We hereby authorise you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account or credit card at my / our above mentioned bank (or any other bank or branch to which I / we may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us.

The individual payment instructions so authorised to be issued must be issued and delivered as follows

i. On the 1st working day ("payment day") of each and every month. In the event that the payment day falls on a Saturday, Sunday or recognized South African public holiday, the payment day will automatically be the very next ordinary business day. Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account.

Debit orders will be processed on the first working day of every month for renewal services. If your debit order fails, your service(s) will be disabled immediately. Your debit order against your bank account is an automated process and cannot be stopped after the 24th of each month. Please note that if you are cancelling your service(s) with Axxess, you need to cancel via the control panel by the 24th of the month for the end of the following month.

All other debit order instructions (new account sign ups/activations, hardware/device purchases, top ups, upgrades), besides the monthly subscription debit orders, will be processed on a daily basis. Should you order a new service or upgrade your existing service after the 24th of the month, your first renewal debit order thereafter will remain unchanged and an additional debit order will be processed for the price difference within the first 5 working days of the month. The following month the full amount for the updated services will be processed in a single debit order. Should you cancel one of your services or downgrade a service after the 24th of the month, your first renewal debit order will remain unchanged, but the price difference will reflect as a credit on your account, which can either be refunded to you or will automatically be deducted from your next debit order.

I / We understand that the withdrawals hereby authorised will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the instruction. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.

Debit Order Mandate I / We acknowledge that all payment instructions issued by you shall be treated by my / our above mentioned bank as if the instructions had been issued by me personally.

Debit Order Cancellation I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.

Debit Order Assignment I / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.

Debit Order Contract The signed Authority and Mandate refers to our contract as dated as on signature hereof ("the Agreement"). I / We hereby authorize you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account at my / our above mentioned bank (or any other bank or branch to which I / We may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing sent by email to accounts@internet.co.za by no later than the 20th of the month or by logging in on your control panel and updating your payment method by no later than the 24th of the month.

Prorata billing applies to all new monthly billed services and on the initial purchase only. Prorata billing will not apply should you fail to pay your renewal invoice or any outstanding invoice on your account, the renewal/outstanding invoice must first be paid in order to qualify for the prorata rate on a new service. The bandwidth on a per gig service will be prorated together with the price on purchase. The prorata price and bandwidth is calculated according to the purchase date.

OZOW Instant EFT is an instant EFT solution facilitated by Netcash. By selecting the Instant EFT payment method you will be directed to the OZOW payment screen, follow the screen prompts in order to complete your payment. Once all the required information and steps have been followed you will be required to enter the OTP sent to you by your bank or complete your banks mobile authentication method to complete the payment. Once your payment has been completed successfully it will automatically be allocated to your profile and a confirmation email will be sent to you. The reference reflecting on the clients statement for the transaction will include the words Axxess and Netcash. Minimum and maximum amounts per transaction may apply and will be communicated up front. Applicable service fees are shown at the start of the transaction and are deducted from the entered payment amount. Service fees are not refundable.

Service Changes are changes to the product, speed, combo or data purchased which changes the renewal of the service/s and are billed prorata.

For ease of understanding, services referred to as Upgraded services are services which result in a price increase on the next renewal and Downgraded services are services which result in a lesser billed renewal than the current service.

New services can only be set to Downgrade from the second month (month after activation) and will only apply from the following month (month 3).

Clients are not able to service change to an Upgraded service and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal.

Example: a Mobile Data service is service changed from 1GB to 5GB in August. The client will only be able to set a service change to a Mobile Data service smaller than 5GB during the month of September for October as the service must first be renewed on 1 September at 5GB before it can be downgraded.

Clients with capped services have the ability to transfer their unused data to another Axxess Client using an identical service (network, product/package and cap must be identical). Data is not transferable to non Axxess clients. Clients using Openserve Fibre and Openserve DSL Capped data will be able to transfer between the two service types. Uncapped data and RAIN data cannot be transferred.

Transferred data will be transferred in the state that it is currently in. If the data transferred is rollover data in month 2, it will transfer as month 2 rollover data to the client receiving the data. Transferred data retains the expiry date of the original purchase. The transfer of data must be done by signing into the Control Panel and providing the information required, data can only be transferred in predefined increments. Should we receive delayed usage reports which results in over usage of available data or a payment fails/is reversed for any reason, any transferred data will immediately be reversed. Transferred data is not transferable once the data is transferred the receiver of the data cannot transfer the data again. Clients can however transfer their available renewal or rollover data as many times as their available balance allows them. We reserve the right to refuse to allow the transfer of data for any client who we deem to be abusing the process.

An explanation of how Rollover Data works can be found under the section for the service type you have purchased.

Axxess will send an email/sms notification to all data users who have not opted out of receiving notifications when their data usage reaches 50%, 80% and 100% of the available total. These notifications will be based on the information available to us at the time of sending the notification from our system and as such cannot be guaranteed to be 100% accurate when received by the client.

Please note: When making a payment use the bank beneficiary Axxess DSL.
Detailed instructions can be found on our website.

All transactions will be processed in South African Rands (ZAR). We accept credit card and debit order as methods of payment. We do not extend credit and payment is required up front, services will not be activated without payment.

As of 1 October 2014 we no longer accept Cash Deposit and Electronic Funds Transfer (EFT) as a method of payment. Clients who are in the process of transitioning to Credit Card or Debit Order will continue to be bound by the conditions below until the transition to Credit Card or Debit Order has been completed:

• All manual (cash deposit/EFT) monthly payments must reach us before 5pm on the last day of the month, failure to do so will result in all services being suspended until payment is received.
• Always use your six digit account number as your reference when making payment to avoid delays in your payment being allocated.

Failure to make payment by the due date will result in your services being suspended. Failure to pay your hosting and or domain registration on the due date may result in your domain name being deleted by the registrar and become available to the public for re-registration. Failure to pay your ADSL Line services on the due date may result in your ADSL Line services being transferred to Telkom and Telkom will continue to bill you for this service.

Please email your Proof of Payment/Cash Deposit slip to payments@internet.co.za, please remember to use your six digit account number as your reference when making your payment.

Please note that the control panels will be offline between 19:00 and 00:30 on the last day of every month due to various monthly processing operations that need to be performed. Services that have reached 100% usage will be capped and you will not be able to top up until 00:30. Please ensure that all new purchases, service changes and top ups have been processed before 17:00 on the last day of the month to ensure that your request is actioned before 19:00.

During the processing of a cancellation you may be presented with an offer. Should the offer be accepted no changes to your service will be permitted until the offer period has ended, nor will the client be able to process a cancellation. Offers are extended on a once-off basis and cannot be extended. Offers are limited in terms of what is offered and the service or product the offer is presented on. Axxess may change or withdraw an Offer at any time without prior notice.

As of 26 June 2023, Axxess no longer sell new DSL Lines or DSL data services.

The maximum achievable speed on all DSL Data services is 40 Mbps. If you are using a Fibre Line and would like to achieve speeds higher than 40 Mbps, please consider using our Fibre Data services.

The Acceptable Use Policy for all Uncapped services (including discontinued services) can be found here. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.
All uncapped services are billed within a calendar month (1st to last day of every month). Your proof of payment is to reach us before 5pm on the last day of the month to prevent service interruption on the 1st of each month.

Prepaid services are a once off purchase and are valid for a period of 12 months (1 year), you are able to top up the prepaid service with additional bandwidth of the same service type at any time, with each top up the validity of the prepaid service will be extended with an additional 12 months (1 year).

The capacity of the Network and available bandwidth is in no way guaranteed on any of the bandwidth based services offered by Axxess and as such we reserve the right to manage (shape, throttle, limit protocol through-put) all services in accordance with the available network capacity at all times. Our first priority will always be to provide the best possible experience to all of our users when/if it becomes necessary to manage services.

Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by Openserve, which may sometimes have slight inaccuracies.
The advertised line speeds are a representation of the maximum possible throughput on that package. This speed is dependent on and varies from exchange to exchange as regulated by Openserve. In certain areas, some speeds are not achievable.

Due to Openserve infrastructure restrictions, some line speeds may not be available in your area. Check coverage in your area to see which packages are available in your area.

All Just DSL packages are subject to an Acceptable Use Policy. Just DSL accounts are locked to a single location. The location it gets locked to is the location you supply during sign up.

Regular Openserve copper line required to apply for a Just DSL package. A voice line, however, is not required.

Performance is subject to contention. This means that data speeds and latency may be affected by factors outside of Axxess' control or demand for bandwidth at any given time.

*Save more than R200 every month Based on a basic Telkom Landline rental package at R210pm. Actual monthly saving might differ depending on the landline package you are currently using.

1. Shaping and prioritisation Just DSL packages are uncapped, unshaped and unthrottled. There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied
   
   
2. Setup fee The setup fee is prescribed by Openserve, not Axxess.
   The setup fee is covered by Axxess as part of the launch promotion.
   Axxess reserves the right to change the promotion at any time. While stocks last. E&OE.
   
   
3. Cancelling your current DSL line If you are an existing user of a DSL service and would like to Cancel your current data, line and Telkom phone line in order to move to the Just DSL service, then we recommend that you do not cancel your current service(s) until a Technician has been sent out to your premises to inspect and perform the installation. The Technician will either use the existing Infrastructure (copper and wall point) or install a completely new line, which will run simultaneously. You should only cancel your current DSL service, once the your new Just DSL service is live. This overlap of services is to ensure there is A.) No interruption of Internet Connectivity during the cross over and B.) Ensure that there are DSL ports available for your line in the Openserve local Exchanges. If you cancel your existing service on a full DSLAM and someone else's order comes up before yours, then you could lose the available port and your new Just DSL order cannot be completed – which could result in you losing your DSL Internet connection all together.

Rollover of Data Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the ADSL line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP's (wireless internet service provider) is strictly prohibited.

All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

• Combo Pricing Combo pricing applies to one data service and one adsl line tied together as a combo. The process of transferring/activating the ADSL line takes place at the time of the order and cannot be ordered for a future date. Once a service is combined, the DSL service will be locked down to the DSL Line, the service cannot be used on a different DSL Line.
  
  
• Line Transfer Combo On initial sign up a discounted amount will be billed for the data portion of the combo and there will be no charge for the transfer of the ADSL line if it take place in the current month. A discounted amount will be billed on transfer of the ADSL Line at any time other than the current month. The full combo price will be billed on the 1st of the following month.
  
  
• New Line Combo A discounted amount will be billed for the data and ADSL Line once the ADSL Line is activated by Telkom. The service on the combo will be activated once payment is received for the amount billed. The full combo price will be billed on the 1st of the following month.
  
  
• Permanent Upgrade/Downgrade of Combo In order to upgrade/downgrade your existing combo you will need to first split the combo. Once the combo has been split, the changes can be made and the services can then be combined again. The new combo price will be billed on the 1st of the following month.
  
  
• Cancellations In order to cancel one or both services within a combo it is necessary to first split the combo. Once the combo have been split the desired changes can be made.
  
  
• Splitting Combos When combos are split they will be billed at the stand alone price per service.
  
  
• Combining Existing Services When services are combined the combo price will apply from the 1st of the following month.
  
  

* Combo pricing excludes already discounted services and special offers
* Combo pricing applies to selected products only

By purchasing/applying for an ADSL Line service it is agreed that you accept and agree to the Terms & Conditions as stated below:

I/We hereby authorise Axxess DSL PTY (Ltd) to apply for a new convert, migrate, migrate back, convert back of my/our ADSL Line from Telkom SA Ltd or my current ADSL Line Supplier on behalf of Telkom:

In order to apply for an ADSL Line, you are required to have an active monthly billed telephone line with Telkom SA Ltd. ADSL Lines remain the property of Telkom SA Limited, installations and repairs remain their responsibility. ADSL Line sizes are supplied at the maximum stable speed available that is requested by the client, the Telkom SA Ltd network is supplied as a best effort network and therefore service cannot be guaranteed. Telkom SA Ltd. runs automated health checks on all ADSL Lines and might adjust the speed of your line in order to supply the best service possible. Should you experience complete downtime on your ADSL Line for a period exceeding 24 hours, a dispute will be logged with Telkom SA Ltd once the fault has been cleared requesting a credit for the period the line was down. Once this credit has been issued, the client's account will be credited accordingly. Axxess DSL PTY (Ltd) will on behalf of our client as far as possible deal with Telkom SA Limited on the client's behalf. Should a fault be logged with Telkom SA Ltd. on the client's ADSL Line which results in a Technician being dispatched and it is found that the fault is due to faulty equipment or incorrect setup of equipment by the client an Unnecessary Call-Out charge may be charged to the client's Axxess account. Any credit due to the client by Telkom SA Limited after the transfer of their ADSL Line to Axxess DSL PTY (Ltd) remains the responsibility of Telkom SA Limited and the client will need to converse with Telkom SA Limited directly to arrange this if not done automatically. The activation of a new line is dependent on the exchange being ADSL ready as well as ports being available, the activation of a new line, cancellation, upgrade/downgrade or transfer is dependent on Telkom SA Limited as such cannot be guaranteed by Axxess DSL PTY (Ltd). Telkom SA Limited do not allow two actions to be performed at the same time, we are therefore not able to perform a transfer and an upgrade/downgrade at the same time, we need to process each action separately.

In order to transfer an existing ADSL Line from Telkom/another ISP to Axxess DSL (PTY) Ltd it is necessary for the client to request their current ISP/Telkom to perform a migrate back application. Only once the migrate back application has been completed will Axxess DSL PTY (Ltd) be able to apply for the transfer. During this process of transfer between ISP's/Telkom the ADSL line will be in a suspension state with no ADSL access. The client has 30 days from the date of the migrate back application to request re-activation of the ADSL Line, if the re-activation is not done within 30 days, the ADSL Line will be completely cancelled. Applications received where the incorrect number has been supplied by the client will be charged for until the application has been cancelled by Telkom. No refund requests will be considered where the incorrect number was supplied on application.

The client will continue to be billed by Telkom SA Limited for the telephone/fax line rental and telephone/fax calls as well as any other services provided to them directly by Telkom. Should your line be suspended by Telkom SA Ltd, the ADSL service on your line will not be usable until Telkom SA Ltd have lifted the suspension on the line.

The ADSL line rental will be billed to the client by Axxess DSL PTY (Ltd) together with any other services provided to them. On completion of a new, transfer or upgrade/downgrade of an ADSL Line an invoice will be generated and debited via the clients nominated payment method.

Should your debit order payment against your bank account or credit card be returned (initial and monthly) unpaid the ADSL Line will be migrated back if the outstanding amount is not settled within 7 days. A migrate back will result in the ADSL Line being suspended and completely cancelled 30 days thereafter if the outstanding amount is not settled.

Payment for the rental of the ADSL Line is due before the 1st of every month, failure to pay will result in the ADSL line being migrated back. Should you approach Telkom directly to have your telephone number ported, the ADSL service on your line will automatically be cancelled. Please advise us of your intent to port (move) your telephone line to a new address so that we may arrange for the ADSL line to be moved together with your telephone line. Should an incorrect telephone number be provided for the ADSL line and the service is successfully activated, the client will be liable for any costs arising from the activation of the ADSL Line service.

Please also note that ADSL lines are not cancelled during the month but only at the end of the month, if you wish to have your line cancelled during the course of a month you will not be refunded any monies already paid for that month and the cancellation may be subject to early cancellation fees.

Please be aware that Telkom do not allow us to submit cancellations for a specific date. In an effort to avoid the cancellation or migrate back of the line taking place before the last day of the month we submit these applications on the last 2 working days of every month. It is possible that the cancellation/migrate back will be actioned before the last day of the month or only take place the following month.

Please note that as standard practice the up to 20Mbps VDSL service is activated by Telkom as an ADSL2+ service which has a lower upload speed than the VDSL service. Please contact us on 087 821 1100 or fibreorders@internet.co.za should you wish to change to VDSL. We will then submit a request to Telkom to have the line changed to VDSL if possible. The upload speeds for up to 20mbps ADSL2+ are 1Mbps and the upload speed for up to 20Mbps VDSL is 2Mbps.

Queries pertaining to your ADSL line can be directed to fibreorders@internet.co.za during office hours, if you are experiencing technical difficulties you can contact our 24 hour Support Line on 087 821 1100.

Telkom terms and conditions can be found at: http://www.telkom.co.za/sites/aboutus/regulatory/termsandconditions/

Minimum Requirements

• Only one static IP can be linked to one active Openserve service (username)
• A static IP cannot be transferred from one service to another
• The static IP will remain active as long as the Openserve service (username) it is linked to is active, should the Openserve service (username) it is linked to be cancelled, the static IP will automatically be deleted. Please be aware that once the static IP is deleted it cannot be recovered, should you repurchase the service a new static IP will be issued.
• Failure to pay for your static IP and linked service before the due date will result in the static IP being deleted, once the static IP has been deleted it cannot be recovered.
• A static IP can be cancelled during the course of a month, but the cancellation will only take effect at the end of the month. E.G if we receive your cancellation on the 1st or 15th of July, the static IP will only be deleted on the 31st of July at 11:59pm.

Your Static IP can be switched on and off from your CCP/RCP. Static IP's are assigned on your PPPOE connection. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.

Static IPs are only available for Openserve DSL and Fibre services

All Static IPs on our new network are now allocated per region:

• North = Free State, Gauteng, Mpumalanga, Limpopo, North West
• East = KwaZulu-Natal
• South = Eastern Cape, Western Cape and the Northern Cape

To give you optimal routing and throughput, we need to lock your service down to the last line you connected from.
Should you move to a different region and would like to connect from your new location, then you will have to cancel your current Static IP and apply for a brand new Static IP address. Axxess does not advise that Dynamic/Static IP's are used to run email servers. Should the client choose to use our Dynamic/Static IP services to run an email server it is the clients responsibility to monitor and request removal of all blacklisting's related to the IP on services such as RBL's/SBL's/PBL's and not the responsibility of Axxess.

When you enable the Static IP option in your Control Panel, we will force your service to disconnect in order to establish your region, so that we can allocate the appropriate Static IP in your area.
The username will be locked to the first successful connection we receive, meaning no other connections can be established from another location.

Also note that the service will only allow one concurrent connection.

For additional support please go to www.portforward.com

Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. In order to use the Fibre Data purchased from Axxess a Fibre router/modem is required, this router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/Axxess or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.

Fibre Line Providers determine the areas and speeds available on their network. Fibre Line Providers may also implement restrictions on the availability of certain speeds in certain areas, including restrictions on speeds available when service changing from one speed to another. Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed. Axxess only offer Fibre to the Home services through our Fibre Line Providers at this time.

Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. Axxess, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.

An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days' notice depending on the Fibre Provider, the earliest date for a downgrade request will be displayed in the Client Control Panel when submitting the request. Cancellations for fibre lines are only submitted at the end of each month, the cancellation request must be submitted via the Client Control Panel at least a calendar month before the cancellation date, the earliest available cancellation date will be shown in the Client Control Panel. Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider.

By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

The available capacity on the network is shared between all users of Axxess bandwidth. Acceptable Usage Policies are attached to Uncapped Services. Capped services whilst the majority of the time will remain untouched may be shaped or throttled should the demand on the network and available capacity be affected. Capped services will generally receive priority through-put on our network provided there is no rise in demand or extenuating circumstances affecting the performance of the network.

Rollover of Data Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE The monthly renewal on a 10GB service is 10GB. The monthly renewal on a service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP's (wireless internet service provider) is strictly prohibited.

All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP (Acceptable Use Policy).

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

Frogfoot Air is a Frogfoot Fibre product which includes uncapped internet and is available as per the coverage map on our website. The product is designed for Basic use and is not intended for business use or super users. The service is supplied as a best effort service by Frogfoot. Equipment/hardware supplied during the installation remains the property of Frogfoot and may not be removed from the premises. Hardware removed from the premises will be billed to the client. The service is installed with a Wifi enabled ONT so no router/modem is required. The ONT supports up to 10 devices, the device is not extendable and does not have network ports, no repeaters/range extenders can be connected to it. Axxess are only able to perform first line troubleshooting, thereafter service issues need to be escalated to Frogfoot for resolution. Frogfoot undertake to attend to valid faults by the next business day. Usage stats are not made available to Axxess at this time and therefore cannot be displayed.

Installation costs do not include additional trenching costs or the unblocking of pipes. Any additional installation costs will be payable by the end user/client. Service changes are only permitted between the available Frogfoot Air packages. New services can only be set to Downgrade (lower speed) after 6 months of active service have passed, this includes services that were Upgraded, a Downgrade will not be permitted on the Upgraded service during the first 6 months of service. Clients are not able to service change to an Upgraded service (higher speed) and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Cancellations must be requested via the Client Control Panel, all cancellations require a calendar months' notice (purchases on promotions may carry additional t's & c's). The earliest available cancellation date will be shown in the Client Control Panel.

Openserve Web Connect is an Openserve Fibre product which includes Openserve uncapped internet and is available as per the coverage map on our website. There is a limitation of one Openserve Web Connect service per premises. The product is designed for Basic use and is not intended for business use or super users. The service is supplied as a best effort service by Openserve. Equipment/hardware supplied during the installation remains the property of Openserve and may not be removed from the premises. Hardware removed from the premises will be billed to the client. The service is installed with a Wifi enabled ONT so no router/modem is required. Set up of the service will be facilitated by Openserve during the installation. Axxess are only able to perform first line troubleshooting, thereafter service issues need to be escalated to Openserve for resolution. Usage stats are not made available to Axxess at this time and therefore cannot be displayed. Openserve reserve the right to implement a Fair Usage Policy at its discretion.

Installation costs include up to 8 linear meters of trenching/unblocking of pipes. Thereafter a cost of R160.00 per linear meter will be payable by the end user/client. Service changes can only be done between the available Openserve Web Connect packages. New services can only be set to Downgrade (lower speed) after 6 months of active service have passed. This includes services that were Upgraded, a Downgrade will not be permitted on the Upgraded service during the first 6 months of service. Clients are not able to service change to an Upgraded service (higher speed) and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Cancellations must be requested via the Client Control Panel, all cancellations require a calendar months' notice (purchases on promotions may carry additional t's & c's). The earliest available cancellation date will be shown in the Client Control Panel.

Minimum Requirements

• Only one static IP can be linked to one active Openserve service (username)
• A static IP cannot be transferred from one service to another
• The static IP will remain active as long as the Openserve service (username) it is linked to is active, should the Openserve service (username) it is linked to be cancelled, the static IP will automatically be deleted. Please be aware that once the static IP is deleted it cannot be recovered, should you repurchase the service a new static IP will be issued.
• Failure to pay for your static IP and linked service before the due date will result in the static IP being deleted, once the static IP has been deleted it cannot be recovered.
• A static IP can be cancelled during the course of a month, but the cancellation will only take effect at the end of the month. E.G if we receive your cancellation on the 1st or 15th of July, the static IP will only be deleted on the 31st of July at 11:59pm.

Your Static IP can be switched on and off from your CCP/RCP. Static IP's are assigned on your PPPOE connection. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.

Static IPs are only available for Openserve DSL and Fibre services

All Static IPs on our new network are now allocated per region:

• North = Free State, Gauteng, Mpumalanga, Limpopo, North West
• East = KwaZulu-Natal
• South = Eastern Cape, Western Cape and the Northern Cape

To give you optimal routing and throughput, we need to lock your service down to the last line you connected from.
Should you move to a different region and would like to connect from your new location, then you will have to cancel your current Static IP and apply for a brand new Static IP address. Axxess does not advise that Dynamic/Static IP's are used to run email servers. Should the client choose to use our Dynamic/Static IP services to run an email server it is the clients responsibility to monitor and request removal of all blacklisting's related to the IP on services such as RBL's/SBL's/PBL's and not the responsibility of Axxess.

When you enable the Static IP option in your Control Panel, we will force your service to disconnect in order to establish your region, so that we can allocate the appropriate Static IP in your area.
The username will be locked to the first successful connection we receive, meaning no other connections can be established from another location.

Also note that the service will only allow one concurrent connection.

For additional support please go to www.portforward.com

Vodacom 5G is an Uncapped service with an Acceptable Usage Policy which differs per service type. Vodacom coverage maps are generated by Vodacom based on available tower capacity and signal strength 3D modelling. Certain factors such as device placement and interference from man-made structures and obstructions, weather conditions and vegetation growth may prevent your router from connecting to 5G. In these instances, your device will fallback to 4G LTE-Advanced, with speeds up to 300Mbps.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's for cancellation), cancellations can be set up until 5pm on the last day of each month. A calendar month is determined as one full month (1st to last day) must pass between the cancellation request and cancellation date. Service changes are possible within the Vodacom 5G service options and can be set at any time (before 5pm on the last day of each month). The new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes) and Promotional Terms and Conditions if the service was purchased on a Promotion.

The service is only available at pre-defined locations as provided by Vodacom. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. Should the new location not be within Vodacom 5G Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

The sim must be used in a 5G router approved by Vodacom, approved routers are listed below:

• HUAWEI 5G CPE PRO 2
• ZTE 5G CPE MC888D

On the day of purchase a prorata invoice will be raised and debited accordingly, once the sim has been activated (provisioned) a new prorata invoice will be raised and the purchase invoice will be credited. Accepted payment methods for the purchase and renewal of the service are Credit Card and Debit Order, your chosen payment method will apply to all services on the profile going forward. Debit order payments are required to clear before delivery will take place (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated by Vodacom.

The purchase of the Vodacom 5G service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible. The delivery fee for the new sim will however be charged to the clients account.

Vodacom 5G services carry an Acceptable Usage Policy which may affect the speed of your service.

Vodacom Fixed LTE is available as a Capped or Uncapped service and is a best effort service with no minimum service levels guaranteed. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property. Speeds may be limited to a maximum speed, this is dependent on the product purchased. Uncapped products are subject to an Acceptable Usage Policy.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's), cancellations can be set up until 5pm on the last day of each month. The service can be set to change (upgrade/downgrade, capped to uncapped, uncapped to capped) at any time (before 5pm on the last day of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes) or Promotional Terms and Conditions.

You are able to purchase additional data should your monthly allocation on your Vodacom Fixed LTE Capped service run out. This is a once off purchase which you pay for immediately. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.

Unused monthly data from your Vodacom Fixed LTE Capped service as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by Vodacom. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. Vodacom will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within Vodacom Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

Should a client opt to purchase their own device it must be one of the Vodacom approved devices listed below, please note that using a non-approved device will result in the service being blocked.

• Alcatel Linkhub HH72v
• Huawei Sharelink B525S-65A
• Huawei Sharelink B525S-65A 3
• Huawei Sharelink B612-233
• Huawei Sharelink B612-233
• Huawei Sharelink B612S-25D
• Huawei Sharelink B612S-25D
• Huawei Sharelink B618S-22D
• Huawei Sharelink 5G CPE PRO2 (H122-373)
• Huawei Sharelink B535-932
• Nokia Sharelink Fastmile 5G Gateway (5G-04W-A)
• TP Link MR600
• ZTE MF286R
• ZTE MF286C1
• ZTE Sharelink MC801A

On the day of purchase a prorata invoice and prorata data (where applicable) will be allocated and debited accordingly. Should delivery of your SIM occur the month after it was purchased your original purchase invoice will be credited and a new prorata invoice will be raised and data allocated on the date of activation. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the Vodacom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account. Available data from Vodacom Fixed LTE Capped services can be transferred to an identical service (e.g. 200GB to 200GB), data may only be transferred once and will be transferred in its current state including its expiry date e.g. topup data/rollover data.

Vodacom Fixed LTE Uncapped products carry an Acceptable Usage Policy which may affect the speed of your service.

MTN 5G is an Uncapped service with an Acceptable Usage Policy which differs per service type. MTN 5G coverage maps are generated by MTN based on available tower capacity and signal strength 3D modelling. Certain factors such as device placement and interference from man-made structures and obstructions, weather conditions and vegetation growth may prevent your router from connecting to 5G. In these instances, your device will fallback to 4G LTE-Advanced, with speeds up to 300Mbps.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's for cancellation), cancellations can be set up until 5pm on the last day of each month. A calendar month is determined as one full month (1st to last day) must pass between the cancellation request and cancellation date. Service changes are possible within the MTN 5G service options and can be set at any time (before 5pm on the last day of each month). The new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes) and Promotional Terms and Conditions if the service was purchased on a Promotion.

The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

The sim must be used in a 5G router approved by MTN, approved routers are listed below:

• HUAWEI 5G CPE PRO 2
• ZTE 5G CPE MC801A
• ZTE 5G CPE MC888D

On the day of purchase a prorata invoice will be raised and debited accordingly, once the sim has been activated (provisioned) a new prorata invoice will be raised and the purchase invoice will be credited. Accepted payment methods for the purchase and renewal of the service are Credit Card and Debit Order, your chosen payment method will apply to all services on the profile going forward. Debit order payments are required to clear before delivery will take place (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated by MTN.

The purchase of the MTN 5G service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible. The delivery fee for the new sim will however be charged to the clients account.

MTN 5G services carry an Acceptable Usage Policy which may affect the speed of your service.

MTN Fixed LTE On Demand is available as a Capped or Uncapped service and is a best effort service with no minimum service levels guaranteed. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service with a minimum billed amount for 5GB of data which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's), cancellations can be set up until 5pm on the last day of each month.

The service can be set to upgrade to an Uncapped package with immediate effect for one month, two months or permanently. One month applies to the current month up to and including the last day of the current month, two months will apply to the current month up to and including the last day of the current month plus the following month. Permanently means the service will be converted to an Uncapped service going forward. The billing for the service will return to the minimum billing for the 5GB once the upgrade selected has expired.

Unused data on a non-upgraded service (5GB) will rollover for one month. This service is not usage based and unused data will not be credited or refunded. Available data can be transferred to the same service (On demand 5GB) on a different profile. The 5GB service cannot be topped up with additional per gig data, the service can only be converted to an Uncapped account.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

• Billion BiPAC 8206 AZ
• HUAWEI 5G CPE PRO 2
• HUAWEI B2368 (outdoor device)
• HUAWEI B2368-22 (outdoor device)
• HUAWEI B2368-57 (outdoor device)
• HUAWEI B2368-66 (outdoor device)
• HUAWEI B525S-23A
• HUAWEI B525S-65A
• HUAWEI B525S-95A
• HUAWEI B535-932
• HUAWEI B612-233
• HUAWEI B612-533
• HUAWEI B612S-25D
• HUAWEI B612S-51D
• HUAWEI B612S-52D
• HUAWEI B618S-22D
• HUAWEI B618S-65D
• HUAWEI B618S-66D
• HUAWEI B818-263
• MIKROTIK CHATEAU LTE12
• TP-LINK ARCHER MR600(EU)2.0
• VIDA CPE4000-PLUS
• VIDA CPE4000-PRO
• ZTE 5G CPE MC801A
• ZTE MF286
• ZTE MF286A
• ZTE MF286C
• ZTE MF286C1
• ZTE MF286D
• ZTE MF286R
• ZYXEL LTE7460 (outdoor device)
• ZYXEL LTE7480-M804

On the day of purchase an invoice will be generated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account. Available data from MTN Fixed LTE Capped services can be transferred to an identical service (e.g. 200GB to 200GB), data may only be transferred once and will be transferred in its current state including its expiry date e.g. topup data/rollover data.

MTN Fixed LTE Uncapped carries an Acceptable Usage Policy.

MTN Fixed LTE is available as a Capped or Uncapped service and is a best effort service with no minimum service levels guaranteed. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property. Speeds may be limited to a maximum speed, this is dependent on the product purchased. Uncapped products are subject to an Acceptable Usage Policy.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's), cancellations can be set up until 5pm on the last day of each month. The service can be set to change (upgrade/downgrade, capped to uncapped, uncapped to capped) at any time (before 5pm on the last day of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes) or Promotional Terms and Conditions.

You are able to purchase additional data should your monthly allocation on your MTN Fixed LTE Capped service run out. This is a once off purchase which you pay for immediately. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.

Unused monthly data from your MTN Fixed LTE Capped service as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

Night time data (where applicable) is free data that is available to use every day between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and Axxess reserves the right to withdraw it should it be deemed necessary.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

• Billion BiPAC 8206 AZ
• HUAWEI 5G CPE PRO 2
• HUAWEI B2368 (outdoor device)
• HUAWEI B2368-22 (outdoor device)
• HUAWEI B2368-57 (outdoor device)
• HUAWEI B2368-66 (outdoor device)
• HUAWEI B525S-23A
• HUAWEI B525S-65A
• HUAWEI B525S-95A
• HUAWEI B535-932
• HUAWEI B612-233
• HUAWEI B612-533
• HUAWEI B612S-25D
• HUAWEI B612S-51D
• HUAWEI B612S-52D
• HUAWEI B618S-22D
• HUAWEI B618S-65D
• HUAWEI B618S-66D
• HUAWEI B818-263
• MIKROTIK CHATEAU LTE12
• TP-LINK ARCHER MR600(EU)2.0
• VIDA CPE4000-PLUS
• VIDA CPE4000-PRO
• ZTE 5G CPE MC801A
• ZTE MF286
• ZTE MF286A
• ZTE MF286C
• ZTE MF286C1
• ZTE MF286D
• ZTE MF286R
• ZYXEL LTE7460 (outdoor device)
• ZYXEL LTE7480-M804

On the day of purchase a prorata invoice and prorata data (where applicable) will be allocated and debited accordingly. Should delivery of your SIM occur the month after it was purchased your original purchase invoice will be credited and a new prorata invoice will be raised and data allocated on the date of activation. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account. Available data from MTN Fixed LTE Capped services can be transferred to an identical service (e.g. 200GB to 200GB), data may only be transferred once and will be transferred in its current state including its expiry date e.g. topup data/rollover data.

MTN Fixed LTE Uncapped products carry an Acceptable Usage Policy which may affect the speed of your service.

Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set or removed after 5pm on the second last day and last day of each month. The service can be set to upgrade or downgrade at any time (cannot be set or removed after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and night surfer top up data is valid for 30 days from purchase (not exceeding the month of purchase).

Data is used in the following sequence:

• Anytime data
• Anytime top up data
  
  

During Night Surfer Hours 12am to 7am

• Night surfer data
• Anytime data
• Anytime top up data

Data usage information and data balances are provided to Axxess once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Axxess will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom's discretion.

The modem carries a 1 year Warranty if ordered through Axxess together with the Telkom SIM, device warranty claims for the modem will be handled by Axxess who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Axxess has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Axxess.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

The only payment method that will be accepted for the purchase of this service is Credit Card, please note that any other services already on the profile which the purchase is being made on will automatically update to Credit Card. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property, device used.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set or removed after 5pm on the second last day and last day of each month. The service can be set to upgrade at any time (cannot be set or removed after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. Downgrades can only be set after 3 months of service have been completed (cannot be set or removed after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. The monthly data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Top up data contains anytime data as well as night surfer data. The anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and night data is valid for 30 days from purchase. If a topup is purchased that contains night surfer data, the night surfer data will be used between 12am and 7am, there after the anytime topup data will be used until exhausted. In instances where more data was used than was purchased the over used amount will be deducted from any topups. Where applicable unused data will only rollover if the service is active and paid up to date.

Data is used in the following sequence:

• Monthly allocation of data
• Rolled over monthly data
• Rolled over top up data

Data usage information and data balances are provided to Axxess once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a fixed wireless service which can be used anywhere within Telkom LTE Coverage areas. Axxess will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Telkom reserve the right to throttle and/or shape the traffic of the 2TB data service products during network peak times.

In line with the Consumer Protection Act, Axxess has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Axxess.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

Axxess reserves the right to limit the accepted payment methods for purchases of this service. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here:
http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Uncapped LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 2Mbps and 10Mbps dependent on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set or removed after 5pm on the second last day and last day of each month.

The Fair Usage Policy is as follows:

*P2P/NNTP type traffic will be further throttled

You are able to purchase a once off data bundle to restore your service to an unmanaged state and access it 24 hours a day. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase as well as the following month. Once the topup is depleted the service will only work during Business Hours and the management will return to the previous state prior to the topup. On renewal of your service on the 1st of each month any available topup data will be used first before your usage begins counting towards your managed usage limit.

Data usage information and data balances are provided to Axxess once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Axxess will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Uncapped Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made, service purchased and Fair Usage Policy applied. Average speeds within the specified coverage areas range between 2Mbps and 20Mbps dependent on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property equipment used.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months' notice (cancel the month before for the end of the following month) (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set or removed after 5pm on the second last day and last day of each month. The earliest date for cancellation in accordance with the Terms & Conditions for the service will be displayed in the Control Panel:

The Fair Usage Policy is as follows:

*P2P/NNTP type traffic will be further throttled

*P2P/NNTP type traffic will be further throttled

*P2P/NNTP type traffic will be further throttled

The Fair Usage Policy will reset on the 1st of each month. The Uncapped Off Peak service has the option to purchase a once off data bundle to restore your service to an unmanaged state and access it 24 hours a day. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase only. Once the topup is depleted the service will only work during midnight and 7pm and the speed will return to the state prior to the topup.

Data usage information and data balances are provided to Axxess once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a fixed wireless service which can be used anywhere within Telkom LTE Coverage areas, the service is not designed to be used in a mobile device or to be moved between locations. Axxess will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Uncapped LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 2Mbps and 10Mbps dependent on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set or removed after 5pm on the second last day and last day of each month.

The Fair Usage Policy is as follows:

*P2P/NNTP type traffic will be further throttled

You are able to purchase a once off data bundle to restore your service to an unmanaged state. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase as well as the following month. On renewal of your service on the 1st of each month any available topup data will be used first before your usage begins counting towards your managed usage limit. Topup data consists of equal day and night data. The day data is used between 7am and 11:59pm the night data is used between 12am and 7am. Once the topup has been depleted the service will return to the management state prior to the topup.

Data usage information and data balances are provided to Axxess once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Axxess will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Axxess, as such please be advised that your personal details will be received by the courier, courier company and Axxess. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

MTN Data MTN data is a monthly billed service unless otherwise stated. MTN Data is subject to the same Terms and Conditions as ADSL data, for the purposes of Payment, Termination and Monitoring of Usage except where specified.

MTN Data is subject to the Regulation of Interception and provision of Communication-related information Act where applicable (RICA). When a purchase for MTN data is made it is deemed that you have read, understood and accepted all Terms & Conditions pertaining to the purchase.

If you have any queries please contact us before making any purchase for any service through this website, our 24 hour, 7 day a week support number is
087 821 1100.

Coverage and Signal Availability Service delivery of MTN data is dependent on signal availability and demand for data services in any particular area. Axxess does not warrant or guarantee service for any specific areas, whilst every effort will be made to give clients an indication of possible service (via the Coverage Map). Axxess accepts no liability should the aforementioned map differ to actual data service experienced.

LTE SIM cards provided by Axxess are automatically LTE enabled. Clients using their own MTN SIM for MTN Data purchased from Axxess will need to request the activation of LTE with MTN directly. Axxess no longer offer new activations on clients own sim cards.

An LTE capable device is required in order to obtain LTE speeds.

Purchasing of Data and Devices Axxess reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order. EFT, Stop Order and Cash Deposits are not accepted. Your order will be shipped once your payment has been cleared.

All purchases of data are prorated on the day of purchase, both the data allocation and price are prorated. Should delivery of your SIM occur the month after it was purchased your original purchase invoice will be credited and a new prorata invoice will be raised and data allocated on the date of activation.

The data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.

Credit Card payments are cleared within 24 hours and Debit Order payments can take up to 10 working days to clear. Your order will be shipped on the first working day of your payment being cleared.

Rollover of Data Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Device Support Technical support is provided for the setting up of the APN on the client's device. Axxess does not offer support on applications or set-up of device applications such as email.

"Topping-up" Data MTN data clients are able to top up their data should they exhaust it at any time during the month. This top-up can be done via the Control Panel or Mobile Control Panel. Data that has over run the purchased data total will be deducted from your next top-up. Example, 1GB purchased, 1GB and 500mb used before capping takes place, top-up with 2GB, only 1GB and 500mb will be allocated.

Cancellation of Data If a data product is cancelled the SIM card linked to the product including any unused data will be cancelled on the requested date. If the client has opted to use their own SIM, the MTN Data service supplied by Axxess will be discontinued on their selected SIM. Once cancellation of the SIM has taken place it cannot be reactivated.

Failure to Pay Should we not receive payment for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated.

Mobile Devices, Warranty and Exchange/Return Policy Certain Mobile Devices are only available to be purchased together with a Data product and cannot be purchased as a stand-alone product. Axxess has a 7 business day device return policy from date of purchase. Units returned must be returned as shipped (i.e same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. Axxess will NOT arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Axxess or the Supplier. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

All Mobile Devices are covered by a product specific warranty as per the manufacturer's warranty, for the repair or replacement of faulty units. The warranty is limited to items covered by the manufacturer only. The warranty does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return). Using incorrectly sized SIM cards and any physical damage as a result, is deemed to be improper use or abuse of the product. This effectively voids the manufacturer's warranty and therefore will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications which effectively void the warranty on the product. In such circumstances, Axxess nor the Supplier will be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.

Failure to abide by Axxess' policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.

Device warranty claims for Xiaomi products are supplied and serviced by Mobile in Africa, warranty claims for these products will not be facilitated by Axxess unless otherwise stated.

The Warranty on Xiaomi Smart Phones is 12 months, the battery and accessories provided with the smart phone carry a 6 month Warranty.

Device warranty claims for Huawei products and devices will be handled by Axxess who will deal directly with the Supplier on the clients behalf.

The warranty on Huawei devices is 12 months.

In order to speed up warranty claims and repairs we are required to provide the purchaser's contact details to the suppliers. These details are provided to the supplier on condition that it may only be used to verify the purchase of the product and will not be used in any other manner.

Xiaomi Products and Devices Mobile in Africa
https://mia.africa.com/za/support

Please note that the Delivery of Xiaomi Devices once payment has cleared are handled by the Supplier and not Axxess, all Deliveries which include a SIM Card are subject to RICA Verification and you may be required to provide certain documentation on Delivery. Please refer to the section below on Identity Verification Requirements for more information on RICA.

Identity Verification Requirements (RICA) By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.

Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA' d previously. The drivers of the courier service used by Axxess are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Axxess for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:

For a Natural Person:

• Proof of Identification
• Proof of Physical Address (Home Address)
  

For a Business:

• Proof of Company Details
• Proof of Address
• Letter authorising selected representative to act as representative on behalf of the business
• Proof of Identity for the representative
• Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

• Green bar-coded South African ID book
• Valid temporary ID issued by Home Affairs
• Valid South African passport
• New bar-coded ID cards
• For Non-South African citizens – Passport or valid VISA / permit

Company Detail Verification (Businesses):

• Company registration documents
• Tax Clearance Certificate
• SARS registration documents, or
• Any other Government issued documents containing the Company details

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

• Lease Agreement (not older than 12 months)
• Municipal Account (not older than 3 months)
• TV License (not older than 12 months)
• Telephone Account (not older than 3 months)
• Bank Statement (not older than 3 months)
• Retail account which is delivered to that address on a regular basis (not older than 3 months)

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

The LTE-Advanced service is provided on the RAIN Network and is a best effort service with no minimum service levels offered. Speeds within specified coverage areas displayed on the coverage map generally range up to 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations must be submitted via the Control Panel the month before the cancellation must take place e.g. Cancellation must be set in October for cancellation at the end of November. The service can be set to upgrade or downgrade at any time (before the 25th for debit order clients) but the new service will only be effective from the 1st of the following month. Monthly data is allocated on the 1st of every month and any unused data will rollover into the following month (one month rollover).

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. The topup data is valid for 30 days from purchase and will expire thereafter, E.G. You purchase 1GB of topup data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.

Data is depleted from the 1st of each month as follows:

1. Unused Top-up data from the previous month is depleted first, if applicable
2. Rollover data will be depleted second, if applicable
3. Monthly data allocation will be depleted last.

This service is a mobile wireless service which can be used anywhere within Rain Coverage areas. Axxess will not provide Support Services with regards to coverage where the service is used outside of a Rain Coverage Area. Clients who proceed with the purchase of a Rain service and are not covered under the Rain Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the Rain Coverage Map. The Rain SIM supplied must only be used in an approved compatible device (listed below). Axxess will not provide Support Services if the SIM is used in a non-compatible device.

Approved Compatible Devices

• Huawei B618
• Huawei B315
• Huawei B2338
• ZTE MF253
• ZTE MF283+
• ZTE MF286C
• TP-Link MR200

The Approved Compatible Devices carry a 12 month Warranty if ordered through Axxess with their SIM, device warranty claims for the Approved Compatible Devices will be handled by Axxess who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Axxess has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 7 days from delivery it will be refunded or replaced with a new unit. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

Your initial purchase of data will be billed prorata and you will receive prorata data. A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data, because the invoice was calculated and generated on the day of purchase and not the day of delivery we will re-calculate the amount due according to the date of activation and credit the balance to the clients account.

Clients signing up before the 30th of November 2017 will receive double their monthly data every month until 30 November 2018. Upgrades/Downgrades only take effect on the 1st of the month following the request, upgrades/downgrades set in November 2017 will only take effect on 1 December 2017 and will not qualify for the Double Data Promotion as the Promotion ends on 30 November 2017. The service must be renewed monthly in order to qualify for this Promotion.

The SIM and Device will be delivered within 10 business days from the date of order, provided payment has cleared. Once delivered please allow up to 24 hours from the time the SIM Card is inserted for the data to be allocated. Please note that the SIM must be inserted into an Approved Compatible Device within 48 hours of taking delivery, failure to do so will result in the SIM being deactivated.

Please note that the purchase of the Rain LTE service is subject to RICA and you will be required to provide certain documentation on delivery of the device, the requirements will be communicated to you. Delivery of the SIM/Router is facilitated by Digital Planet on behalf of Internet Solutions and Axxess. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Digital Planet and Internet Solutions, as such please be advised that your personal details will be received by the courier, Digital Planet and Internet Solutions. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Please be advised that deliveries will not take place between 21 December 2017 and 5 January 2018.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY.

Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by Axxess is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used.

Please refer to the table below which sets out the call termination rates. Voicemails received on your allocated number will be emailed to the provided email address.

The billing and call time for a new service purchased is Prorated. The service is a monthly billed service which will continue on a month to month basis until cancelled. Call time not depleted within the month of purchase will rollover to the following month for a maximum of 3 months before falling away.

Rollover Explained As your call time is exhausted the unused call time from the oldest months accumulated call time will be made available. In order to use your rollover you must first deplete your monthly call time (allocated on the 1st of every month), once the monthly allocation is depleted your rollover call time will automatically become available.

EXAMPLE You have not used up all your call time for June, July and August. In September you run out of call time, we will automatically allocate the unused call time from June to your service first. If you deplete this call time too, we will automatically allocate the unused call time from July and if you deplete this, we will automatically allocate the unused call time from August. If you reach the end of September and you only needed to use your rollover call time from June and July, the unused credits from August will be available to use in October. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason all call time that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated call time will fall away.

Clients are able to purchase once off additional call time during the course of a month, this unused call time will rollover as the monthly call time does. Once your available call time has been exhausted you will not be able to make any outgoing calls until additional call time has been purchased. Clients are able to view their available Call Time balance in the Control Panel as well as via our Mobile App. Updating of additional call time, balances and service changes can be delayed by up to 15 minutes.

New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for your service will result in the suspension of the service until payment in full has been received, you will not be able to make or receive any calls while the service is suspended. Should your debit order or credit card payment fail your service will be suspended immediately and only reactivated once payment has been received.

Cancellation of this service can be requested via the Client Control Panel before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled.

Itemized billing can be downloaded via the Control Panel at any time. Calls made from an Axxess VoIP number to another Axxess VoIP number are zero rated - free of charge.

Our Call Rates are determined through continuous negotiations between our Upstream Providers and Telecom Carriers around the world and therefore are subject to change without notice and may vary from the listed prices in the call rate document.

Per second billing applies once the minimum call rate of R0.34 (incl vat) has been reached, please note that not all calls are subject to a minimum call rate, please refer to the rate sheet via the link below.

View the Rate Sheet

Axxess assumes no liability for the functionality and performance of any third party software that is used to terminate this service.

Clients are able to port their existing residential Telkom or Neotel numbers to Axxess. Supporting documents such as but not limited to ID Copy, Proof of payment for current account with the Operator you are porting away from as well as the latest invoice will need to be uploaded on signup. Numbers ported to Axxess with a DSL line service on will be allocated a new telephone number once porting has taken place as you require a telephone service in order to have a DSL Line. Once porting has taken place for either a stand-alone telephone line or a telephone line with DSL on the client will have to contact the provider to cancel their unwanted services with them, Axxess will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting. Please be aware that once a port has successfully been completed, the number cannot be ported away for 30 days thereafter.

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008), this includes the porting of a number from another provider to Axxess. Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. The required documents must be uploaded during the sign up process in order to complete the verification and purchase. The information supplied will be verified via a 3rd Party Provider, the client will be informed in the event of verification failure and will be provided with the steps to rectify any errors. Failure to verify the information provided will result in the product not being activated, regardless of any amounts billed. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

The person signing up for the VOIP service/port will be listed as the RICA individual for that service number. Should the order be for business purposes an authorized representative must be nominated and will be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Axxess for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation will be required for the RICA verification:

For a Natural Person:

• Proof of Identification
• Proof of Physical Address (Home Address)

For a Business:

• Proof of Identity for the representative
• Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

• Green bar-coded South African ID book
• Valid temporary ID issued by Home Affairs
• Valid South African passport
• New bar-coded ID cards
• For Non-South African citizens – Passport or valid VISA / permit

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

• Lease Agreement (not older than 12 months)
• Municipal Account (not older than 3 months)
• TV License (not older than 12 months)
• Telephone Account (not older than 3 months)
• Bank Statement (not older than 3 months)
• Retail account which is delivered to that address on a regular basis (not older than 3 months

1.1. In addition to the General Terms, these terms and conditions govern the use of the Axxess domain registration and hosting services. By contracting with Axxess for the services a Client will be lawfully regarded as having agreed to their use of the services specified being governed by this Agreement.

1.2. Hosting services refers to the following: Linux Shared Hosting, Email Only Hosting, Wordpress Hosting, Windows Shared Hosting, VPS Hosting.

1.3. Axxess may, at times with reasonable notice to customers, revise or amend its current Shared and VPS Hosting offerings relating to price, features, traffic allocations and disk sizes.

2.1 Axxess registers domains on the Internet through the relevant governing bodies and hosts websites and related material on the Axxess server(s) on behalf of Clients. These terms and conditions apply to the use and registration of domain names and the web hosting services offered by Axxess.

2.2 Axxess registers domains through approved Domain Registrars, such as OpenSRS (for gTLDs). Axxess may, at its discretion use other approved entities for registration, but in general may limit domains offered based on availability from the registrar concerned.

2.3 The Client will be bound by the terms and conditions of the relevant domain name space (e.g. .com or .co.za) under which any domain name registered on its behalf falls, and should become familiar with them. Axxess may post links to these terms and conditions on the Axxess Website purely as a convenience to the Client.

2.4 Where Axxess is acting as a registrar or reseller in registering a domain name for the Client, the Client may be required to agree to further terms. Axxess will provide the Client with a link to these terms, which are incorporated into this Agreement by reference.

2.5 Axxess will strive to ensure that registration and subsequent DNS propagation is effected in the shortest period of time. However, Axxess cannot be held liable for any delays that may accompany the registration of domains. Initial Setup fees are non-refundable. Domain Name Registration fees constitute a once-off payment subject to certain renewal charges.

Annual Renewal Fees, Redemption fees or any other fees which may become payable in respect of domain ownership. Clients are exclusively responsible for such fees, and Axxess will not enter into any disputes resulting from non-payment. Should such domains be automatically renewed, Clients will be billed for such renewal without exception. Clients not wanting to continue with a specific domain must ensure that cancellation is effected before any such renewal is actioned by Axxess with the registrar concerned.

4.1 Axxess will register a domain for a specified period (generally one year)

4.2 Thereafter, the Client is solely responsible for ensuring that the domain is renewed at the end of that period, and subsequent periods, until the domain is either cancelled or transferred by the client. This includes domains which have been set to auto-renew. Should the auto-renewal process fail, the onus will be on the client to notify Axxess of the failure.

4.3 Axxess will endeavour to send a courtesy reminder to the Client, such as an SMS, email. Such reminders in no way transfer responsibility to Axxess for ensuring that the domain is renewed.

4.4 Should this reminder fail to reach the Client, or should the reminder fail to be issued, this will not constitute a breach of this agreement, as this is solely performed as a courtesy.

4.5 Clients registering domains must take note of the registration date, and ensure that renewal is effected.

5.1 Axxess will transfer existing (registered) domains from existing hosting providers to Axxess' DNS and web servers. Upon requesting the transfer, and accepting the relevant Service Terms, the Client explicitly agrees that it has the authority to do so, being the registrant of the domain in question, or having been nominated as an agent of the registrant. The Client thereby indemnifies Axxess from any disputes regarding ownership of the domain and any claims as a result thereof.

5.2 On application and payment for the transfer of a hosting a service the domain space is reserved on our hosting server. It is the client's responsibility to ensure that the transfer request from Axxess is accepted and to advise Axxess of any delays. The client will be billed for the reserved hosting space regardless of the domain being transferred or not unless cancelled.

6.1 The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's).

6.2 Cancellation, by the Client or Axxess, will result in any data being permanently removed from Axxess' servers. Clients are solely responsible for ensuring that backups are made of web content and email data, or any other data stored on their hosting space. Axxess will not be liable for loss of data, or be obliged to provide any such data once the hosting contract term has expired. Any backups made by Axxess will be made for legal purposes and not for data retention purposes and will not necessarily be made available to Clients on request.

7.1 Axxess has not and does not conduct pre-registration searches in respect of the Client's use and registration of its selected Domain Name/s and is therefore not obliged to either advise the Domain Name client about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party's intellectual property or other rights.

7.2 Axxess reserves the right to disclose pertinent information to Registrars for public disclosure as per the Terms and Conditions of the Registrar. Axxess will not be held liable for any claims of infringement of privacy by fulfilling such registration conditions.

7.3 This forms a regulatory requirement by the registrar, and there a Service Agreement requirement to the Client.

7.4 The Client indemnifies Axxess by warranting that the use or registration of the Domain Name by a Client does not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, tradename, company name, close corporation name, copyright nor any other intellectual property right, and that Client has the right to use the Domain Name as requested.

7.5 Axxess cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, Clients acknowledge that Axxess may be presented with evidence that a Domain Name registered by a Client violates the rights of a third party. In such instance Axxess shall be allowed to provide a complainant with the Client's name and address and all further communication will exclude Axxess and Axxess will have no further obligations to the Client. In such instance the Client shall be entitled to continue using the Domain Name registered for the Client by Axxess until a court or other body with jurisdiction directs otherwise.

The ZACR policy indicates that the registrant contact details has to be updated to the legitimate beneficiary of the domain which would be the domain owner and not the reseller.

8.1 The registrant, being the legitimate beneficiary of the domain name service, is accurately identified on the domain name record (full legal name); and

8.2 The registrant's designated email address is accurately identified on the domain name record where prescribed.

9.1 Axxess does NOT guarantee SMTP mail relay services by default with shared hosting packages. This is provided merely as a value added extra.

9.2 Axxess reserves the right to suggest suitable alternatives to the Client and / or charge for excessive traffic or system resources as it deems necessary, at its sole discretion. Excessive traffic or use of system resources will be determined as set out in the Acceptable Use Policy.

9.3 Axxess reserves the right to move a website between web servers and Internet backbones, both within South Africa and internationally as it deems necessary. If a Client moves in excess of their monthly web traffic allocation, then the Client will be contacted and various options will be presented.

9.4 Axxess reserves the right (but does not assume any obligation) to inspect the contents of data that the Client transmits, receives or stores on an Axxess Server to ensure compliance with this Agreement, Axxess' AUP, or any applicable laws regulations or codes of practice.

9.5 The Client must immediately and adequately respond to a denial of service attack (DOS / DDOS). If the Client's facilities are targeted by a DOS attack that affects other network users, the Client's Service will be suspended.

10.1 Clients are solely responsible for backing up their data and Axxess strongly encourages ALL Hosting Clients to do so as frequently and completely as possible. Axxess will not be liable for any data loss or any other losses or damages related to backups or data recovery without exception.

10.2 Clients are ultimately responsible for their own data, and Axxess strongly encourages such Clients to continue to make their own backups as frequently and completely as possible to ensure that they have recourse in the event of any failure.

10.3 Axxess also cannot guarantee the condition or fitness of any backups provided. Such backups are provided "as is" and are used at the Client's own risk and discretion - whether restored by Axxess by instruction from Clients or by Clients themselves.

10.4 Axxess will not be liable for any losses or damages relating to any incidents arising out of such backups being provided (or not provided) to Clients on request.

10.5 Axxess endeavours to keep a backup of the domain, the backup is of the last 3 days content only. Whilst we endeavour to keep a backup of the last 3 days content this can in no way be guaranteed, it is the client/site owners responsibility to keep a local backup of their site/s at all times. Axxess will in no way be held responsible for any loss of content whatsoever.

11.1 Axxess reserves the right to manage the cloud environment at its discretion for the overall benefit of cloud hosted Clients. Any virtual machine which Axxess deems at its sole discretion to have a negative effect on the environment may be powered down or suspended.

11.2 Axxess deploys all new Cloud Servers with HyperV tools (VMadditions, LIS) pre-loaded. VMadditions is integral to the smooth running of virtual servers, including managing resources and smooth and safe rebooting. VMadditions must be running at all times, as shutting it down will severely affect the performance of the server, and efficiency of the core controllers i.e. affecting other clients' virtual servers.

11.3 Axxess strictly forbids the creation of nested VM's, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of Axxess' AUP and Terms & Conditions (contrary to the intended use of the product).

11.4 Axxess also strictly forbids any misuse of shared or cloud resources, such as Ram Disks (use RAM memory as storage disk space), which abuses resources and compromises the integrity of the cloud environment.

11.5 Axxess may also, at its discretion, restrict server to limited IOPS (Input Output Operations Per Second) where a Client's use of available virtual resources is negatively affecting the overall environment.

11.6 Axxess reserves the right to move a Cloud server between our virtual environments and Internet backbones, both within South Africa and internationally as it deems necessary.

12.1 Axxess reserves the right to manage the cloud environment at its discretion for the overall benefit of cloud hosted Clients. Any virtual machine which Axxess deems at its sole discretion to have a negative effect on the environment may be powered down or suspended.

12.2 Axxess deploys all new VPS Servers with QEMU Guest Agent pre-loaded. QEMU Guest Agent is integral to the smooth running of virtual servers, including managing resources and smooth and safe rebooting. QEMU Guest Agent must be running at all times, as shutting it down will severely affect the performance of the server, and efficiency of the core controllers i.e. affecting other clients' virtual servers.

12.3 Axxess strictly forbids the creation of nested VM's, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of Axxess' AUP and Terms & Conditions (contrary to the intended use of the product).

12.4 Axxess also strictly forbids any misuse of shared or VPS resources, such as Ram Disks (use RAM memory as storage disk space), which abuses resources and compromises the integrity of the cloud environment.

12.5 Axxess may also, at its discretion, restrict server to limited IOPS (Input Output Operations Per Second) where a Client's use of available VPS resources is negatively affecting the overall environment.

12.6 Axxess reserves the right to move a VPS server between our virtual environments and Internet backbones, both within South Africa and internationally as it deems necessary.

12.7 Extra disk space purchased is not down gradable.

13.1 Axxess will exercise no control whatsoever over the content of the material hosted on, or the information passing through the Axxess network and in no way moderates such content.

13.2 Clients expressly agree that use of Axxess' Server(s) and Services are at the Client's sole risk.

14.1 Axxess provides a spam and virus filtering system to protect Clients from unsolicited mail and viruses. The Client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the Client. The Client acknowledges and agrees that Axxess shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.

14.2 Axxess reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam or malicious.

Webmail and other web-based email services made available by Axxess are provided on an "as is" basis without representations, warranties or conditions of any kind, and the Client acknowledges and agrees that Axxess shall have no responsibility for, or liability in respect of, any aspect of the webmail services, including without limitation for any lost or damaged data or any acts or omissions of Axxess. As webmail storage space is limited, some webmail messages may not be processed due to space constraints or message limitations.

In terms of section 75 of the Electronic Communications and Transactions Act ("the ECT Act") the Internet Service Providers' Association (ISPA) can instruct Axxess to perform a site takedown upon receipt of notification of infringements as defined in Section 77 of the Act.

Any enquiries can be directed to ISPA at:
Postal address: PO Box 518, Noordwyk, 1687, Midrand
Tel: 010 500 1200
Email: takedown@ispa.org.za

Should Axxess receive a takedown notice from ISPA, Axxess will endeavour to:
1. Notify the Client in good time of the takedown notice.
2. Allow the Client reasonable time to remove the disputed, illegal or infringing content.
3. Takedown any sites or services which are included in the ISPA takedown notice.

Axxess will be responsible for updates to Operating Systems and Shared Libraries on Shared Hosting Servers.

18.1 Axxess will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the Client's selected domain names/s OR ANY ACTION TAKEN BY AXXESS IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.

18.2 The Client hereby indemnifies and holds harmless Axxess against any loss whatsoever arising from any dispute or claim or other action occasioned by the Client's use and registration of its selected Domain Name, even if Axxess has been advised of the possibility of such damages;

18.3 Axxess will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.

18.4 Neither Axxess, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that Axxess' Server service will not be interrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Axxess Server service, unless otherwise expressly stated in this Agreement.

18.5 Axxess expressly limits its liability to the Client for damages suffered due to any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. Axxess specifically denies any responsibilities for any damages arising as a consequence of such unavailability.

18.6 Axxess is not responsible if an external company network and firewall is setup to block access to services Axxess provides. If a Client's network is setup to block certain ports or web addresses that compromise the services Axxess provides it is the Client's responsibility to ensure that their network configurations are changed as necessary.

18.7 Clients also hereby indemnify Axxess against any 3rd party claims against themselves as resellers or services provided to the public or privately. Clients will be solely liable to external parties for losses and may, in no way, petition Axxess to share or cover such losses or liability, either directly or indirectly. Axxess is also indemnified from direct claims from Clients for losses incurred due to 3rd party actions or claims.

1.1. "Administration Sites" means the Registry's official administration website/s including, but not limited to: www.registry.net.za and the Registrars official administration website/s including, but not limited to: www.internet.co.za.

1.2. "Agreement" means the Application read together with these terms and conditions.

1.3. "Applicant" means the party making application for the delegation or update of the Domain Name in terms of this Agreement, and who will be identified as the Registrant on the Application.

1.4. "Application" means the application for the delegation or update of the Domain Name submitted by, or on behalf of, the Applicant and to which these terms and conditions apply.

1.5. "Registry" means ZA Central Registry NPC, a company registered in accordance with the laws of South Africa with registration number 1988/004299/08, its successors or permitted assigns.

1.6. "Domain Name" means the domain name in the Namespace, designated by the Applicant in the Application, and governed by the Agreement.

1.7. "Namespace" means the web.za, co.za, net.za, org.za namespaces of the Internet.

1.8. "Personal Information" means information relating to an identifiable, living, natural person.

1.9. "Registrar" means Axxess

1.10. "Published Policies" means those specifications and policies established and published by the Registry from time-to-time relating to the administration of the Namespace, and includes the Launch Policy, Sunrise Dispute Resolution Policy, and Auction Policy. The published policies can be found on the Administration Sites.

2.1. The Registry is responsible for delegating domain names in the web.za, co.za, net.za, org.za namespaces of the Internet.

2.2. These terms and conditions apply to all the web.za, co.za, net.za, org.za domain names.

2.3. The Applicant also agrees to be bound by the Published Policies.

3.1. Domain registration fees are payable on application, a yearly renewal fee is payable to retain the domain name and is invoiced every 10 months from the date of registration.

3.2. Should the Applicant fail to pay any of the fees contemplated in this clause 3 within the periods stated herein, the Registrar may, without derogating from any other right which it may have in terms of this Agreement or otherwise, and without notice, withdraw the Domain Name delegation.

3.3. Under no circumstances whatsoever will the Registry or Registrar be obliged to refund any fees paid by the Applicant in terms of this clause 3.

4.1. The Registry or the Registrar will under no circumstances whatsoever be obliged to determine the right of the Applicant to the Domain Name. Domain names are delegated on a "first-come-first served" basis (unless the Application is made as part of the Namespace launch phase) and the delegation of the Domain Name by the Registry will in no way constitute any indication or warranty of the Applicant's right to utilise such name.

4.2. The Registry and Registrar give no warranties of any nature whatsoever with regard to the Domain Name, the registration or use thereof and hereby disclaim all such warranties, whether express or implied.

4.3. Under no circumstances whatsoever will the Registry or Registrar be obliged to act as an arbiter of disputes arising out of the registration and use of the Domain Name.

4.4. Should a third party (the "Complainant"), in contemplation of legal action against the Applicant in court or as described in clause 4.5, present the Registry or Registrar with prima facie evidence that indicates that the Domain Name violates the rights of the Complainant, then the Registry will be entitled to provide the Complainant with the Applicant's name and contact particulars. All further communication will exclude the Registry and the Registrar, and who will have no further obligations to the Applicant or complainant.

4.5. The Applicant accepts the jurisdiction of any dispute resolution mechanism established in respect of the Namespace by the Registry, ICANN or by applicable law, as the case may be, in disputes relating to the Domain Name, including the Uniform Domain Name Dispute Resolution Policy ("UDRP") and the Uniform Rapid Suspension ("URS"), and agrees to be bound by any decision that may result.

5.1. The Applicant hereby irrevocably represents, warrants and agrees that:

5.1.1. the information provided in the Application is accurate and complete, and that it will keep such information up to date at all times;

5.1.2. it has the right without restriction to use and register the Domain Name;

5.1.3. to the best of its knowledge and belief the registration of the Domain Name or its use does not and will not directly or indirectly infringe any legal right of any third party in any jurisdiction, including with respect to trade mark, service mark, trade name, company name, close corporation name, copyright or any other intellectual property right;

5.1.4. will not use the Domain Name for any unlawful purpose whatsoever, including, without limitation, distributing malware, abusively operating botnets, defamation, unfair competition, passing off, phishing, piracy,, counterfeiting, fraudulent or deceptive practices or generally for the purpose of confusing or misleading any person;

5.1.5. at the time of the initial submission of the Application, and at all material times thereafter, it must have an operational name service from at least two operational name servers for the Domain Name. Each server is and will continue to be fully connected to the Internet and capable of receiving queries relating to the Domain Name and responding thereto; and

5.1.6. it has selected the Domain Name without any input, influence or assistance from the Registry and/or Registrar.

5.2. Pursuant to the above warranties, the Applicant hereby agrees that it will defend, indemnify and hold harmless the Registrar and the Registry, their directors, officers, members, employees and agents, for any loss, damage, expense or liability resulting from any claim, action or demand arising out of or related to a breach of the aforementioned warranties or the use or registration of the Domain Name, including reasonable attorneys' fees on an attorney and own client basis. Such claims will include, without limitation, those based upon trade mark infringement, copyright infringement, dilution, unfair competition, passing off, defamation or injury to reputation. The Registrar agrees to give the Applicant written notice of any such claim, action or demand within reasonable time of becoming aware thereof. The Applicant agrees that the Registry and /or the Registrar will be defended by attorneys of their own respective choices at the Applicant's expense, and that the Applicant will advance the costs incurred in such litigation, to the respective parties on demand from time to time.

6.1. The Applicant agrees that the Registry or Registrar will have the right to withdraw the Domain Name delegation, suspend operation of the Domain Name, or transfer the Domain Name (as the case may be):

6.1.1. in the circumstances contemplated in clause 3;

6.1.2. should the Applicant breach any warranty given under clause 5.1;

6.1.3. if the Applicant withdraws its consent for processing of Personal Information described in clause 7;

6.1.4. should the Applicant breach any other provision of this Agreement, and fail to remedy such breach within 14 (fourteen) days of receiving written notice from the Registrar calling upon it to do so;

6.1.5. in order to correct mistakes by Registrar or the Registry in registering the Domain Name pursuant to the Published Polices or ICANN policy applicable to the Registrar;

6.1.6. on receipt of an order by any competent court having jurisdiction; or

6.1.7. on receipt of a decision by a dispute resolution provider appointed in terms of an official domain name Dispute Resolution Procedure introduced by law, or adopted and published by the Registry or ICANN (if applicable).

6.2. In the event that the Registrar's accreditation is withdrawn by the Registry, the Registry may initiate a forced transfer of the Domain Name to another registrar.

7.1. Personal Information provided by the Applicant to the Registrar will be used in a manner generally accepted in the domain name industry, and in particular for the following purposes:

7.1.1. use of Personal Information by the Registrar and Registry in providing the registrar and registry services respectively and in particular providing a public WHOIS facility which may include the Personal Information;

7.1.2. inclusion of Personal Information in escrow deposits by the Registrar and Registry held by third parties located both inside and outside of the respective countries in which they provide the services;

7.1.3. transfer of Personal Information to the Registry's affiliates and service providers for the purposes of providing registry services wherever in the world such parties may be located;

7.1.4. transfer of Personal Information to a third party replacing the Registry in providing the registry function in terms of the registry agreement between ICANN and the Registry, wherever in the world such third party may be located.

7.2. In processing the Personal Information as set out in clause 7.1 the Registrar and Registry may transfer such Personal Information to the parties described therein. If the Registrar is a reseller of registrar services, then the Personal Information will also be transmitted to the sponsoring registrar.

7.3. THE APPLICANT CONSENTS TO THE PROCESSING OF PERSONAL INFORMATION AS DESCRIBED IN CLAUSES 7.1 AND 7.2. AND ACKNOWLEDGES THAT REGISTRATION, TRANSFER OR RENEWAL OF THE DOMAIN NAME IS DEPENDENT ON SUCH CONSENT.

7.4. Provision of the Domain Name is dependent on the Applicant's consent, and the Domain Name may be suspended or withdrawn if the Applicant withdraws such consent.

8.1. THE REGISTRY ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND AND HOWSOEVER ARISING (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, BUSINESS INTERRUPTION OR LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, DELICT, OR OTHERWISE, EVEN IF THE REGISTRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

8.2. THE APPLICANT WILL INDEMNIFY, DEFEND, AND HOLD THE REGISTRY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS HARMLESS AGAINST ANY AND ALL CLAIMS, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) RELATING TO OR ARISING OUT OF TO THE APPLICANT'S DOMAIN NAME REGISTRATION.

9.1. For adjudication of any legal disputes between the Applicant and the Registry, the Applicant hereby consents to the jurisdiction of the High Court of South Africa (Gauteng Division, Pretoria).

9.2. The Agreement will be construed and interpreted in accordance with the law of the Republic of South Africa.

9.3. The Applicant acknowledges that the Registry may oblige the Registrar to make changes to or supplement the Agreement or parts of the Agreement ("amendments") if these amendments are reasonably necessary for the administration of the Namespace. These amendments will be published on the Administration Sites from time to time.

9.4. The Applicant accepts that it is incumbent on it to monitor such changes and it hereby agrees that should it fail to notify the Registrar of the Applicant's wish not to be bound by such amendments within 30 (thirty) days of such amendment being published, it will conclusively be deemed to have acceded and agreed to the amendments thus published.

9.5. To the extent that the Registry is granted rights, the relevant provisions of this Agreement will constitute an agreement for the benefit of a third party (stipulatio alteri) in the Registry's favour. Where the Registry has lawfully assigned its rights and duties under its Registry-Registrar Agreement with the Registrar, the assignee will be the beneficiary under this clause.

9.6. In the event that any of these terms are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

Please ensure that you purchase the correct modem/router for your connection type, e.g. ADSL, VDSL, Fibre and Mobile. A modem/router is required in order to utilize our services and is not included with the data product purchased unless otherwise stated.

Axxess has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the modem is returned within 7 days it will be refunded or replaced with a new unit.

Axxess will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Axxess. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

All modems carry a 12 month warranty. If outside of the 7 day return window, faulty modems can be returned to Axxess for testing. Should the modem be found to be faulty it will either be replaced with a re-furbished unit or sent to the manufacturers for repairs and returned to the client upon completion. The warranty and returns policy does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return).

The manufacturer's Warranty will be voided by the improper use or abuse of the product, using the incorrect power supply, use of unapproved accessories or modifications, lighting and power surges and water damage. Axxess will not be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.

Failure to abide by Axxess' policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.

This section must be read together with all other Terms and Conditions, Privacy Policies, Acceptable Usage Policies and links to other sites contained on our website www.axxess.co.za

SIM packs purchased and not activated in the month of purchase or the month following will be invoiced on renewal at R10.00 per inactive SIM (no data allocated to SIM). The monthly charge of R10.00 will continue until data is allocated to the SIM or the SIM is cancelled from within the Control Panel.

Example: A SIM Pack of 5 SIMS is purchased on the 20th of January, in February 2 SIMS are activated and 1 SIM is cancelled. On the 1st of March you will be invoiced R10.00 x 2 for the 2 inactive SIMS if they have not been cancelled before the 1st of March.

Please note that all SIM packs purchased prior to January 2017 will be seen as having been purchased during January 2017 and will be subject to the Terms as set out above.

The cancellation of a product or service is the Business Partner (Resellers) responsibility. Cancellations must be actioned from the Control Panel, email and telephonic cancellations will not be accepted. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar months' notice is required for all services unless otherwise stated. Services purchased on a Promotion may carry additional cancellation terms and early cancellation fees may be payable.

Axxess will not be responsible for incorrect cancellations processed via the Control Panel, or be liable for any losses incurred. The reactivation of a service after cancellation has taken place is not always possible and a new service may need to be purchased.

Service Changes are changes to the product, speed, combo or data purchased which changes the renewal of the service/s and are billed prorata.

For ease of understanding, services referred to as Upgraded services are services which result in a price increase on the next renewal and Downgraded services are services which result in a lesser billed renewal than the current service.

Clients are not able to service change to an Upgraded service and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal.

Example: a Mobile Data service is service changed from 1GB to 5GB in August. The client will only be able to set a service change to a Mobile Data service smaller than 5GB during the month of September for October as the service must first be renewed on 1 September at 5GB before it can be downgraded.

Resellers have the ability to transfer unused data to another client on their profile using the same service (dsl capped to dsl capped, mobile to mobile etc.). The transfer of data can only be done between clients under the same Reseller profile using the same service and cannot be transferred to a Direct Axxess Client or another Axxess Reseller.

Openserve Fibre and Openserve DSL Capped data can be transferred between the two service types.

Transferred data will be transferred in the state that it is currently in. If the data transferred is rollover data in month 2, it will transfer as month 2 rollover data to the client receiving the data. Transferred data retains the expiry date of the original purchase. The transfer of data must be done by signing into the Control Panel and providing the information required, data can only be transferred in predefined increments. Should we receive delayed usage reports which results in over usage of available data or a payment is reversed for any reason, any transferred data will be reversed. We reserve the right to refuse to allow the transfer of data for any client who we deem to be abusing the process.

Purchases for services can only be processed up to the value of the credit balance on your profile. To ensure that your payments reflect on your profile, please ensure that you pay well in advance and email your proof of payment to payments@internet.co.za.

Payment for purchases are due in advance, a positive credit balance equal to the amount due is required in order to purchase new services, hardware, topups and service changes. Services renew on the 1st of each month and payment is due before the 1st in order to ensure continuation of service. Your Proforma Invoice, Statement and current balance is available to view and download in the Reseller Control Panel at any time, your monthly tax invoice for renewable services is generated and emailed on the 1st of each month. Payment may not be withheld due to a dispute in billing, disputes will be dealt with accordingly and credits/refunds processed as required. Failure to ensure a positive credit balance to the value of your invoice/s due before the 1st of each month will result in services being suspended until payment in full is received. The suspension of unpaid services is an automated process and cannot be stopped.

Please note that the reseller and reseller-client control panels will be offline between 19:00 and 00:30 on the last day of every month due to various monthly processing operations that need to be performed. Services that have reached 100% usage will be capped and you will not be able to top up until 00:30. Please ensure that all new purchases, service changes and top ups have been processed before 17:00 on the last day of the month to ensure that your request is actioned before 19:00. Cancellations should be processed via your own control panel before 19:00.

Automatic top ups will not be actioned for the last 2 days of every month and will resume on the 1st of the following month. An automatic topup will not be activated if there are insufficient funds available.

The Mobile Control Panel is not currently available to Resellers.

By purchasing domains (new or transfer of existing domain name) in the ZACR domain space on behalf of his/her client the Axxess Reseller is subject to the same terms and is bound by the conditions set out in the Registry Registrar Agreement which has been entered into by Axxess DSL PTY (Ltd) and the ZA CENTRAL REGISTRY NPC.

The agreement can be found at https://www.registry.net.za/ - Legal/Policies - Registrant Agreement.

In accordance with ZACR Policy, domains are to be registered in the name of the owner and not the person who is managing or maintaining the domain on their behalf. Please ensure that all new domain registrations as well as existing domain transfers are signed up using the owners name and contact details and not that of the Business Partner (Reseller).

As of 26 June 2023, Axxess no longer sell new DSL Lines or DSL data services.

The Terms and Conditions for ADSL lines applies to Resellers as stated above except for billing purposes. On completion of a new/transfer of an ADSL line no billing takes place (month of completion is free). In terms of upgrading of the ADSL line the billing is calculated at the difference between the original speed and the upgraded speeds pricing. All other Terms as stated above apply including the Telkom terms and conditions which can be found at
http://www.telkom.co.za/sites/aboutus/regulatory/termsandconditions/

As of 26 June 2023, Axxess no longer sell new DSL Lines or DSL data services.

The ordering, scheduling and installation of Physical Lines are done via 3rd Party Providers. As such Axxess are not in control of the various methods used by each Provider to complete the order, there is a chance that Axxess may be mentioned during these processes where communication with the end-user is required.

• Combo Pricing Combo pricing applies to one data service and one DSL line tied together as a combo. The process of transferring/activating the adsl line takes place at the time of the order and cannot be ordered for a future date. Once a service is combined, the DSL service will be locked down to the DSL Line, the service cannot be used on a different DSL Line.
  
  
• Line Transfer Combo On initial sign up a discounted amount will be billed for the data portion of the combo and there will be no charge for the transfer of the ADSL line if it take place in the current month. A discounted amount will be billed on transfer of the ADSL Line at any time other than the current month. The full combo price will be billed on the 1st of the following month.
  
  
• New Line Combo A discounted amount will be billed for the data and ADSL Line once the ADSL Line is activated by Telkom. The service on the combo will be activated once payment is received for the amount billed. The full combo price will be billed on the 1st of the following month.
  
  
• Permanent Upgrade/Downgrade of Combo In order to upgrade/downgrade your existing combo you will need to first split the combo. Once the combo has been split the changes can be made and the services can then be combined again.
  
  
• Cancellations In order to cancel one or both services within a combo it is necessary to first split the combo. Once the combo have been split the desired changes can be made.
  
  
• Splitting Combos When combos are split they will be billed at the stand alone price per service.
  
  
• Combining Existing Services When services are combined the combo price will apply from the 1st of the following month.

* Please note that capped services purchased as part of a combo do not count towards your total GB's sold for the month.
* Combo pricing excludes already discounted services and special offers
* Combo pricing applies to selected products only

All Axxess services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. Axxess together with its Suppliers and Partners endeavor to provide maximum up time for all services at all times.

I accept and understand that:

The service will be subject to:

1. Provisions of the Electronic Communications Act No 36 of 2005 ("the ECA"), including the Acceptable Usage Policy of all Service Providers and Network Operators for which Axxess resell services.
2. All services are Month to Month, service/s may be terminated by the client or Axxess. The accepted cancellation method is via the Control Panel and one calendar months' notice is required, in certain instances a cancellation fee may be applicable.
3. Axxess will be entitled to change the price of any service purchased or discontinue a service or product type. Axxess endeavors to provide clients with reasonable notice of such changes.
4. Axxess reserves the right to limit the methods of payment options per service or product type.
5. Should I/we fail to pay my/our account in full I/we shall be liable for any resultant collection, tracing and/or legal fees and all my services will be suspended.
6. Axxess will be entitled to verify the information contained on the client's order form and generally make enquiries it deems necessary. Axxess will also be entitled to furnish any information regarding the client's account with Axxess and his compliance with these conditions to any credit bureau / Bank.
7. I/we hereby indemnify Axxess against any damage, loss, claims or cost that may result from work being done in connection with the connection and / or removal of the service.
8. All services sold by Axxess are sold as a best effort service, throughput is in no way guaranteed.
9. Axxess together with its Suppliers and Partners disclaim any liability resulting from:
   1. Interruption of service
   2. Delays in provisioning, delivery or providing of the service
   3. Acts of God
   4. Negligence in any manner or form
   5. Unauthorised use or misuse of the clients account and/or passwords
   6. Misinformation provided by employees
   7. Damages arising from the inability to access or utilise a service
10. I/we agree that any claim under this Agreement is limited to the amount paid for the monthly service in dispute not exceeding 3 months. Axxess and its Suppliers/Partners shall not be liable for any direct, indirect or incidental damages resulting from the client/user's inability to use any of the Services or the cost to procure an alternative service.

All links provided here-in where you are directed to a different page or site remain part of these Terms & Conditions, by accepting these Terms & Conditions you are accepting the Terms and/or Policies represented on these pages.

Thank you for reading Axxess' Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.

The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to clients and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.

This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our client services/legal department at 087 821 1100.

Axxess respects the rights of our clients and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.

Clients will be held liable for any malicious conduct directed towards Axxess or its staff in any way or form via any of Axxess' communication channels.

Any form of aggression, abuse, bullying, offensive language, intimidation directed at Axxess or its staff on any platform or forum will be deemed abusive behaviour and will be deemed as a breach of our Acceptable Usage Policy and Axxess reserves the right to suspend and/or discontinue any and all services.

The use of any platform, medium or communication channel to spread false information/allegations or any attempt to bring the name of Axxess or its employees into disrepute will be deemed as a breach of our Acceptable Usage Policy and Axxess reserves the right to suspend and/or discontinue any and all services.

Axxess confirms that in compliance with section 72 of the Electronic Communications and Transactions Act 25 of 2002, Axxess is a member of the Internet Service Providers' Association (ISPA) and has adopted and implemented the association's official Code of Conduct, which can be viewed at https://ispa.org.za/code-of-conduct/

Axxess' services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic.

This includes:

1. Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm.
2. Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
3. Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. Moreover Axxess cannot be held liable if you make any unlawful use of any multimedia content accessed through the search facility provided by Axxess' network, or otherwise available through access to our network, whether for commercial or noncommercial purposes.
4. Any violation of the individual's right to privacy, including any effort to collect personal data of third parties without their consent.
5. Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with Axxess on behalf of another subscriber without their consent.
6. Any violation of the exchange control laws of the Republic.
7. Any activity that results in the sale, transmission or distribution of pirated or illegal software.
8. Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal. Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Axxess will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using Axxess' resources, including the provisioning of all personal identifiable data.

The following sections outline activities that are considered an unacceptable use of Company's services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.

Any activity which threatens the functioning, security and/or integrity of Axxess' network is unacceptable.

This includes:

1. Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Axxess for this goal;
2. Any effort to use Axxess' equipment to circumvent the user authentication or security of any host, network or account ("cracking" or "hacking");
3. Forging of any TCP-IP packet header (spoofing) or any part of the header information in an email or a newsgroup posting;
4. Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person's computer, software, or data without the knowledge and consent of such person;
5. Any activity which threatens to disrupt the service offered by Axxess through "denial of service attacks", flooding of a network, or overloading a service or any unauthorised probes ("scanning" or "nuking") of others' networks;
6. Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus; Trojan horse; worm, lock, mail bomb, cancelbot or other harmful, destructive or disruptive component.
7. Any unauthorised monitoring of data or traffic on the network without Axxess' explicit, written consent.
8. Any unsolicited mass mailing activity including direct marketing; spam and chain letters for commercial or other purposes, without the consent of the recipients of those mails.

In reading this AUP or in signing a service contract with Axxess, you acknowledge that Axxess has no power to control the content of the information passing over the Internet and its applications, including e-mail; chatrooms; news groups; or other similar fora, and that Axxess cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content.

Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the Axxess network websites and web pages or sites displayed as search results or contained within a directory of links on the Axxess network. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you.

Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk.

Axxess employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.

The client is responsible for determining and familiarizing himself or herself with the written policies of a given newsgroup before posting to it.

The client must comply with these guidelines at all times which can be obtained from other users of the newsgroup upon request, or from the group's administrators/moderators.

The following are prohibited practices with regard to Usenet newsgroups and Axxess reserves the right to delete and/or cancel posts which violate the following conditions:

1. Excessive cross-posting of the same article to multiple newsgroups.
2. Posting of irrelevant or off-topic material to newsgroups (also known as USENET spam).
3. Posting binaries to a non-binary newsgroup.
4. Posting adverts, solicitations, or any other commercial messages unless the guidelines of the newsgroup in question explicitly permit them.

Axxess does not monitor nor control the content that is available or unavailable via newsgroup and/or usenet services. The services offered by Axxess in respect to usenet services is merely a convenience to Axxess clients to make the use of the service more convenient. Axxess accepts no liability and has no control over the content that may or may not be available, including, but not limited to, pornography, illegally obtained movies, applications and music.

Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. Axxess will take swift and firm action against any user engaging in any of the following unacceptable practices:

1. Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail;
2. Operating or maintaining mailing lists without the express permission of all recipients listed;
3. Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients;
4. Using Axxess' service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider;
5. Including Axxess' name in the header or by listing an IP address that belongs to Axxess in any unsolicited email sent through Axxess' network or not;
6. Failure to secure a client's mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Axxess reserves the right to examine users' mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Axxess also reserves the right to examine the mail servers of any users using Axxess' mail servers for "smarthosting" (when the user relays its mail via a Axxess mail server to a mail server of its own) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Axxess' privacy policy.

Axxess provides up to 5 free email addresses per profile/client. The email address is provided free of charge and will remain active even in the event of the client cancelling their services. The email account must send or download an email at least once within a 6 month period, failing this the email address will be deleted and become available to other users. This service is strictly available for individuals personal use and must in no way be used for business purposes. Should you require an email address for business purposes please have a look at our Hosting Services. Please ensure that you familiarize yourself with the Spam/Virus Filtering and Webmail sections here-under should you choose to make use of this service.

Axxess provides a spam and virus filtering system to protect clients from unsolicited mail and viruses. The client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the client. The client acknowledges and agrees that Axxess shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.

Webmail and other web based email services made available by Axxess are provided on an "as is" basis without representations, warranties or conditions of any kind, and the client acknowledges and agrees that Axxess shall have no responsibility for, or liability in respect of, any aspect of the Webmail services, including without limitation for any lost or damaged data or any acts or omissions of Axxess. As webmail storage space is limited, some Webmail messages may not be processed due to space constraints or message limitations.

Webmail is provided to individuals and for personal use only. Any unauthorised commercial use of the Webmail service, or resale of the Webmail service is expressly prohibited.

The Uncapped Fibre and DSL products simply named Uncapped are Unshaped, Unthrottled and we do not implement usage Thresholds on these services.

The use of our uncapped service is for Home/Personal use only and may not be resold and may not be shared. The service may not be used to provide services, such as but not limited to, private servers, email and vpn services, network services. The use of our uncapped services by WISP's (wireless internet service providers) is strictly prohibited. The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding.

It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using uncapped services, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. We thus reserve the right to manage uncapped users should network capacity be affected by outages, maintenance, pending upgrades or matters outside of our control.

Uncapped DSL and Home / Premium Uncapped Fibre (Fibre Service Discontinued. No longer for sale to direct clients.)
These services are best suited for average home users who make little to no use of high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to). These services are proactively managed by the Axxess Protocol Manager.

Premium Uncapped services are better suited to more advanced users, and are managed proactively by the Axxess Protocol Manager.

Premium Uncapped (DSL and Fibre) - Axxess Protocol Manager (Fibre Service Discontinued. No longer for sale to direct clients.)
The Axxess Protocol Manager is used to provide all uncapped users on our network with the best possible internet experience. During peak network times, we give priority to real time services (such as browsing, email, commercial streaming such as Netflix, Showmax etc), high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to) will receive less priority.

Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes will be managed by the Axxess Protocol Manager. The Axxess Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. We reserve the right to use the Axxess Protocol Manager to manage the integrity of our network should network capacity not be available at any time, we assure our clients that we will do this in a responsible manner should the need arise. Any user that is found attempting to bypass or circumvent the Axxess Protocol Manager will be suspended and could have their service cancelled.

Uncapped DSL and Home Uncapped Fibre – Axxess Protocol Manager (Fibre Service Discontinued. No longer for sale to direct clients.)
These services are managed according to the last 7 days usage projected to 30 days as well as the available capacity on the network at all times.

There are predefined thresholds set and when exceeded the account speed will be managed down to a maximum of 50% of the account speed. Should the demand on the network exceed available capacity these thresholds may be managed more aggressively by the Axxess Protocol Manager and differ to the table below.

The thresholds per account speed are:

Any user that is found attempting to bypass or circumvent the Axxess Protocol Manager will be suspended and could have their service cancelled.

Premium Plus Uncapped (DSL and Fibre) (Fibre Service Discontinued. No longer for sale to direct clients.)
Please note that on 27 September 2017 the Business Uncapped Service had a name change to Premium Plus Uncapped, the Terms and AUP were un-affected by this name change.

This is an uncapped service that is prioritised for Business Users based on available network capacity where high priority is required for typical business protocols.

Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes or non-typical business protocols (such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents) will be managed by the Axxess Protocol Manager. The Axxess Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. Axxess reserves the right, to at its discretion manage non typical business protocols such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents and/or rate limit service speed.

We reserve the right to use the Axxess Protocol Manager to manage services in order to protect the integrity of our network according to the available network capacity, we assure our clients that we will do this in a responsible manner should the need arise.

Any user that is found attempting to bypass or circumvent the Axxess Protocol Manager will be suspended and could have their service cancelled.

The service may not be used to provide services, such as but not limited to, private servers, email and vpn services and network services. The use of our uncapped services by WISP's (wireless internet service providers) is strictly prohibited. The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding.

It is imperative to protect the integrity of the network, in order to provide the best possible internet experience for all clients using this service, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to working with VODACOM to manage the network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. The following speed limitations will apply once the purchased service reaches the usage limit indicated in the table below in the current month. Speed limitations will reset on the 1st of each month to the original purchased usage limit:

The service may not be used to provide services, such as but not limited to, private servers, email and vpn services and network services. The use of our uncapped services by WISP's (wireless internet service providers) is strictly prohibited. The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding.

It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using uncapped services, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. The following speed limitations will apply once the purchased service reaches the usage limit indicated in the table below in the current month. Speed limitations will reset to full speed attainable on the 1st of each month.

The service may not be used to provide services, such as but not limited to, private servers, email and vpn services and network services. The use of our uncapped services by WISP's (wireless internet service providers) is strictly prohibited. The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding.

It is imperative to protect the integrity of the network, in order to provide the best possible internet experience for all clients using this service, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to working with MTN to manage the network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. The following speed limitations will apply once the purchased service reaches the usage limit indicated in the table below in the current month. Speed limitations will reset on the 1st of each month to the original purchased usage limit:

The service may not be used to provide services, such as but not limited to, private servers, email and vpn services and network services. The use of our uncapped services by WISP's (wireless internet service providers) is strictly prohibited. The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding.

It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using uncapped services, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. The following speed limitations will apply once the purchased service reaches the usage limit indicated in the table below in the current month. Speed limitations will reset to full speed attainable on the 1st of each month.

Axxess reserves the right to manage the top 25% of users on the MTN Fixed LTE Uncapped service (old MTN LTE uncapped product).

The Fair Usage Policy for Telkom Fixed LTE Uncapped services are as follows:

*P2P/NNTP type traffic will be further throttled

*P2P/NNTP type traffic will be further throttled

*P2P/NNTP type traffic will be further throttled

In addition to the parameters set out above Telkom reserves the right to further throttle (slow down the speed) of any user found to be abusing the service across all traffic types in times where the network is under strain and with the express aim of providing a quality service across the network for all users.

Examples of customer behaviour which compromise Telkom's network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers' protocols (NNTP). In the event of such behaviours, Telkom reserves the right to terminate the account of the user whose usage is continuously affecting Telkom's network performance.

Axxess offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Axxess' discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. Axxess reserves the right to move Clients deemed to have excessive bandwidth usage to a VPS product, which will better suit their requirements. Clients will be given notice as such, and will be informed of any cost implications.

Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.

For Shared Hosting, Axxess will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. Axxess is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have to Shared Hosting Clients.

Axxess will not be liable or responsible for the backing up, restoration or loss of data under any circumstances. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.

Axxess prohibits Clients from doing the following on hosting platforms administered by Axxess:

• Running applications that are not production-ready. Any applications on the hosting platform must be optimized with respect to memory usage and must have appropriate data indexing.
• Running applications with inadequate security controls.
• Generating significant side-channel traffic from an application, whether by design or otherwise. Databases should be stored locally, and remote content should be cached.
• Failure to maintain proper "housekeeping" on a shared server including storing or generating useless content, including comment spam, unused cache files, log file and database entries.
• Storing malicious content, such as malware or links to malware.
• Monopolizing server resources, including CPU time, memory, network and disk bandwidth.
• Maintaining long-running processes and long-running database queries.
• Storing or running back-door shells, mass mailing scripts, proxy servers, web spiders, phishing content, or peer-to-peer software.
• Sending bulk mail of any form, particularly mail that cannot be efficiently delivered due to volume or incorrect addresses.
• Using poor passwords.
• Sharing security credentials with untrusted parties.
• Running Torrents for download or Seed Servers.
• Running TOR (or other Online Anonymity Services).
• Axxess strictly prohibits any crypto currency associated activities or mechanisms to be run on any part of our hosting network or servers within our hosting environment.
• Otherwise circumventing the Acceptable Use Policy or intended use of the product.

In order to provide all Customers with proportionate and fair access to the network resources, Axxess operates a fair use policy.

During high levels of usage, Axxess's fair use policy will restrict the available connection speed of Customers identified as having made a disproportionate use of network resources.

Axxess will monitor each Customer's total download and upload volume throughout each month to identify those Customers with a disproportionate usage profile. Customer usage will be calculated on a monthly basis, as a result, Axxess will reset the monitored volume to zero at the commencement of each month.

Axxess fair use policy restricts only the speed of access, it does not limit the time connected to the internet through broadband or reduce the overall download and/or upload volume of any Customer or user.

Axxess will not be liable to you or any other third party for any loss or damages to you or any third party may suffer arising from, or in any way relating to, the restriction of access of speed as a consequence of operating its fair use policy.

Table of acceptable bandwidth usage per VPS service per month.

Axxess prohibits clients from using Axxess' service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.

We encourage clients to use the links below for further information and resources on how to safe guard minors who have access to the clients internet service

https://ispa.org.za/safety/
https://ispa.org.za/safety/children-and-teens/

Axxess respects the privacy and confidentiality of our clients and users of our service. Please review our privacy policy which details how we collect and use personal information gathered in the course of operating this service.

Clients are responsible for any misuse of Company's services that occurs through the client's account. It is the client's responsibility to ensure that unauthorised persons do not gain access to or misuse Axxess' service.

Axxess urges clients not to reply to unsolicited mail or "spam", not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the client and Axxess cannot be held liable for the client being placed on any bulk mailing lists as a result.

Where the client has authorised a minor to use any of the Axxess' services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor's access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access.

Axxess cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through, the Axxess network. Further, Axxess assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the client's.

Axxess confirms that it has a procedure in place for the notice and take-down of illegal material. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002) Axxess' designated agent for this process can be reached at (010) 500 1200 or at: complaints@ispa.org.za, P.O.Box 518, Noordwyk, 1687. The notice and take-down procedure can be viewed at https://ispa.org.za/code-of-conduct/.

Take-down notice email: complaints@ispa.org.za
Take-down notice information and form: https://ispa.org.za/tdn/

Clients are also notified of the content and procedures of the ISPA Code of Conduct (https://ispa.org.za/code-of-conduct/) which may be used against any Internet service provider who fails to comply with the code of conduct. We urge you to familiarise yourselves with this code.

PO Box 518
Noordwyk
1687
Tel: 010 500 1200

Take-down notice email: complaints@ispa.org.za
Take-down notice information and form: https://ispa.org.za/tdn/

It is the client's responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to Axxess' designated complaints handling agent.

Please note that Axxess cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control.

In order for Axxess to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to:

• the origin of abuse or offence, including the website, full mail headers, relevant logfile extracts etc;
• any contact details for the source of the complaint;
• A brief explanation why the incident is considered to be an offence.

Axxess discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.

Upon receipt of a complaint, or having become aware of an incident, Axxess may take any of the following steps:

• In the case of a network, inform the user's network administrator of the incident and request the network administrator or network owner to deal address the incident in terms of this AUP and the ISPA Code of Conduct;
• In severe cases suspend access of the user's entire network until abuse can be prevented by appropriate means;
• In the case of individual users, warn the user; suspend the user's account and/or revoke or cancel the user's network access privileges completely;
• In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
• Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
• Institute civil or criminal proceedings;
• Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies

Axxess reserves the right to amend or alter this policy at any time, and without notice to you.

Axxess reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.

Axxess reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network.

Axxess reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property.

Axxess reserves the right to suspend, revoke or cancel Axxess' services to the client/user if the safety and integrity of Axxess' resources are placed at risk in continuing to provide service to the subscriber/user.

Axxess reserves the right to remove any information or materials in whole or in part, that, in Axxess' sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.

Axxess does not undertake to guarantee the security of any data passing through its networks. Although Axxess will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Axxess cannot be held liable for any loss or damage arising as result of the failure to do so.

Axxess does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Axxess fail, neglect or elect not to enforce a breach of the AUP at any time.

This Promotion starts on 1 November 2024 and is valid until further notice.

Axxess will cover the cost of a new co.za registration where specified on behalf of the client provided the client remains an active client for a minimum of 6 months from sign up. Should the client cancel or transfer their hosting service away within 6 months of signup we will bill the registration fee of R99.00 to the clients account. Should a client fail to pay their monthly hosting services which results in cancellation of their services still within the 6 month Promotional period, the client will be liable for the registration cost. Axxess will not tolerate any abuse of their free registration policy. Any such abuse will result in the immediate termination of accounts. The free domain registration Promotion does not cover renewal, redemption or any other fees that are payable with respect to the domain registration other than the initial registration of the domain name.

This Promotion currently offers free registration for new domains on the following hosting packages – Linux Shared Hosting, Windows Shared Hosting, Wordpress Hosting and Email Only Hosting.

This Promotion includes Resellers/Business Partners.

This Promotion starts on 1 November 2024 and is valid until further notice.

Axxess will cover the cost of new .online, .site and .store registrations where specified on behalf of the client provided the client remains an active client for a minimum of 6 months from sign up. Should the client cancel or transfer their hosting service away within 6 months of signup we will bill the registration fee of R99.00 to the client's account. Should a client fail to pay their monthly hosting services which results in cancellation of their services still within the 6 month Promotional period, the client will be liable for the registration cost. Axxess will not tolerate any abuse of their free registration policy. Any such abuse will result in the immediate termination of accounts. The free domain registration Promotion does not cover renewal, redemption or any other fees that are payable with respect to the domain registration other than the initial registration of the domain name.

This Promotion currently offers free registration for new domains on the following hosting packages – Linux Shared Hosting, Windows Shared Hosting, Wordpress Hosting and Email Only Hosting.

This Promotion includes Resellers/Business Partners.

This promotion starts on 18 November 2024 and ends on 9 December 2024.

Axxess will subsidise the cost for each mifi router purchased together with a Telkom LTE data package. The make and model of the mifi router is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

The normal price for the MiFi LTE Router is R649.00, Axxess will subsidise the cost with R350.00 and will only charge a Promotional price of R299.00 when the purchase is made together with a Telkom LTE data package.

This Promotion includes Resellers/Business Partners.

This promotion starts on 18 September 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Metro Fibre Nexus 25/25Mbps Uncapped service will pay a discounted monthly fee of R395.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R525.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R395 applied), July (month 2) discounted monthly fee of R395.00 applies, from 1 August the monthly invoicing will be at R525.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Metro Fibre services with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This promotion applies to all new Vodacom Fibre activations between 23 August 2024 up to and including 30 November 2024. Clients activating one of the promotional uncapped combo’s will receive discounted monthly pricing until the promotion end date.

As of 1 January 2025 the non-promotional (normal) pricing will apply.

This Promotion includes Resellers/Business Partners.

This promotion starts on 22 August 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Openserve 50/25Mbps Uncapped service will pay a discounted monthly fee of R495.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R495.00 according to the date of purchase. The monthly fee of R595.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R495 applied), July (month 2) discounted monthly fee of R495.00 applies, from 1 August the monthly invoicing will be at R595.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Openserve Fibre services and pre-orders with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This promotion starts on 18 July 2024 and is a limited promotion that may be stopped at any time. This promotion does not include all Fibre Providers, please refer to the list at the bottom for further information. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection for a new or existing line and a free to use router for new installations. Should you wish to enquire if your sign up was completed during this Promotion you can email feedback@internet.co.za for assistance.

Axxess will pay the standard installation and or connection/activation fees on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching equipment charges apply.

Axxess will provide clients signing up for a new installation with a free to use fibre router, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

The free to use router must be returned to Axxess within 21 days in the event of the service being cancelled. If the fibre service is cancelled 36 months after the date of sign up the router will be become the clients property at no cost to the client. The collection of the router can be arranged at an additional fee. Should the router not be returned within 21 days from the cancellation date, the amount of R899.00 will be invoiced to the clients account.

Should the service be set to cancel or transferred to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice and the return of the free to use router. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account, should the router not be returned within 21 days the client will be billed a further R899.00.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled, the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

Fibre Providers excluded from this Promotion are:

• Frogfoot - Please refer to the Frogfoot Fibre Promotion

This Promotion starts on 18 July 2023 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a free to use router for new installations. A standard installation fee of R995.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Axxess will provide clients signing up for a new installation with a free to use fibre router, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

The free to use router must be returned to Axxess within 21 days in the event of the service being cancelled. If the fibre service is cancelled 36 months after the date of sign up the router will be become the clients property at no cost to the client. The collection of the router can be arranged at an additional fee. Should the router not be returned within 21 days from the cancellation date, the amount of R899.00 will be invoiced to the clients account.

Should the service be set to cancel or is transferred to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice and the return of the free to use router. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account, should the router not be returned within 21 days of the cancellation date the client will be billed a further R899.00.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This promotion starts on 10 July 2024 and is a limited Promotion which may be stopped at any time. Clients purchasing a Vodacom 5G service (sim) on this Promotion will receive the router at a discounted price of R1 499.00 (normal price R4 499.00). Delivery of the sim and router will be free.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R499.00 will become payable together with a calendar months' notice. A calendar month is determined as one full month (1st to last day) must pass between the cancellation request and cancellation date. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

This Promotion includes Resellers/Business Partners, however free delivery is not included.

This promotion starts on the 3rd of June 2024 and ends on the 31st of July 2024.

The Promotion is limited to the following areas:

• George (excludes Fancourt)
• Fisantekraal
• Langa
• Gugulethu
• Kranshoek & Kwanokuthula & New Horizons
• Knysna
• Kleinbrak
• Moorressburg

New and existing Axxess clients purchasing a new Octotel 25/25Mbps Uncapped service will pay a discounted monthly fee of R375.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R375.00 according to the date of purchase. The monthly fee of R475.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R375 applied), July (month 2) discounted monthly fee of R375.00 applies, from 1 August the monthly invoicing will be at R475.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Octotel services with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This promotion starts on 4 June 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Vuma 50/25Mbps Uncapped service will pay a discounted monthly fee of R395.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R595.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R395 applied), July (month 2) discounted monthly fee of R395.00 applies, from 1 August the monthly invoicing will be at R595.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Vuma services with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This promotion starts on 4 June 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Vuma 100/50Mbps Uncapped service will pay a discounted monthly fee of R495.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R495.00 according to the date of purchase. The monthly fee of R795.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R495 applied), July (month 2) discounted monthly fee of R495.00 applies, from 1 August the monthly invoicing will be at R795.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Vuma services with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This promotion starts on 4 June 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Telkom Uncapped Fixed LTE service will pay a discounted monthly fee of R299.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R299.00 according to the date of purchase. The monthly fee of R599.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R299 applied), July (month 2) discounted monthly fee of R299.00 applies, from 1 August the monthly invoicing will be at R599.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Telkom services with Axxess. Please refer to the standard Terms & Conditions that apply to this service that can be found under Mobile - Telkom Uncapped Fixed LTE. Fair Usage Policy applies.

This promotion starts on 28 February 2024 and is a limited Promotion which may be stopped at any time. Clients purchasing an MTN 5G service (sim) on this Promotion will receive the router at a discounted price of R1 499.00 (normal price R4 499.00). Delivery of the sim and router will be free.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R499.00 will become payable together with a calendar months' notice. A calendar month is determined as one full month (1st to last day) must pass between the cancellation request and cancellation date. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

This Promotion includes Resellers/Business Partners, however free delivery is not included.

This Promotion starts on 28 February 2024 and is valid until further notice.

Axxess will subsidise the cost for each LTE router purchased together with an Uncapped LTE data package. The make and model of the LTE router is determined at Axxess' discretion.

The non-promotional price of the LTE Router is R2 099.00, Axxess will subsidise the cost with R600.00, clients signing up on this promotion will therefore pay R1 499.00 for the LTE router.

There is a limit of 3 purchases per profile/individual on this Promotion.

The delivery of the router and SIM card are free on this Promotion.

This Promotion includes Business Partners / Resellers, however free delivery is not included.

The promotion starts on 1 February 2024 and is valid until further notice.

New and existing clients purchasing the Standard VPS service will receive 90% off the monthly purchase price for the 3 months directly following the purchase month. The purchase month's prorata fee will also be discounted by 90%.

New and existing clients purchasing the Standard Plus, Pro, Pro Plus, Mega, Mega Plus, Ultra or Ultra Plus VPS hosting service will receive 50% off the monthly purchase price for the 3 months directly following the purchase month. The purchase month's prorata fee will also be discounted by 50%.

The discounted pricing excludes any add-ons under the Server Options.

This Promotion includes Resellers/Business Partners.

This Promotion starts on 11 January 2023 and is valid until further notice.

Axxess will subsidise the cost for each mifi router purchased together with a Telkom LTE data package. The make and model of the mifi router is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

The normal price for the MiFi LTE Router is R649.00, Axxess will subsidise the cost with R150.00 and will only charge a Promotional price of R499.00 when the purchase is made together with a Telkom LTE data package.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free on this Promotion.

This Promotion includes Business Partners / Resellers, however free delivery is not included.

This promotion starts on the 5th of September 2022.

Axxess through its courier company undertakes to deliver your sim/router 3 working days from the date of payment and RICA clearance. The 3 day delivery promise is from the first delivery attempt to the client. It excludes delivery to outlying areas which are outside of main centres and any disruptions due to strikes, protest action, natural disasters and any occurrences outside of our courier companies control.

Should you not receive your delivery within the 3 working days, Axxess will credit your account with R300.00 which can be used towards your next invoice or new purchase, in order to submit a claim please send an email to axxesspromise@internet.co.za. This Promotion is limited and may be stopped at any time. This promotion includes Resellers/Business Partners.

This promotion starts on the 8th of February 2022 and is valid until further notice.

New and existing clients purchasing a new MTN Fixed LTE Uncapped Pro service will pay a discounted monthly fee of R779 during the Promotional period. Once the Promotion has ended the monthly fee of R949.00 will apply going forward. Axxess endeavours to provide clients with 30 days' notice of the Promotions end date. This Promotion includes Resellers/Business Partners.

Acceptable Usage Policy applies.

All MTN data (3G) top ups will be charged at R39.00 per gig for the duration of this Promotion. The Promotion is valid until further notice and includes Business Partners. Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

This promotion starts on the 8th of November and is valid until further notice. Existing and new clients on MTN Fixed LTE Capped services will receive Uncapped night data which is available between 12am and 6am daily. Axxess will implement an Acceptable Usage Policy of 1 Terabyte. Once 1 Terabyte of data usage has been reached in the current month, the night data will be limited to a speed of 1Mb. On expiration of this Promotion night data will be allocated equivalent to the current data package. Example a 200GB MTN Fixed LTE service will receive 200GB night data, we endeavour to provide clients with 30 days' notice of the expiration of the Promotional data. This Promotion includes Resellers/Business Partners.

This promotion starts on 25 October 2021 and is a limited promotion that may be stopped at any time. This promotion includes: Free Installation and Connection/Activation.

Axxess will pay the standard installation and or connection/activation fees of a new installation or transfer from another ISP on behalf of our client during this Promotion. The installation costs covered by Axxess do not include any fees due where additional installation/trenching charges apply.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

This Promotion is valid until further notice. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Business Partners / Resellers.

This Promotion starts on 24 March 2021 and is valid until further notice. New clients signing up for an ADSL, Just DSL or Fibre Combo will receive a Free VOIP number together with R50 call time once their service is activated and first invoice has been paid. In order to activate this offer the client must log into their Control Panel and select the FREE VOIP option presented. Existing clients with an ADSL, Just DSL or Fibre Combo will also receive a Free VOIP number together with R50 call time, the offer must be activated in the Control Panel. Should the call time package be service changed the free R50 call time will fall away.

Clients will receive the free R50 call time on the 1st of every month until the Combo the free call time is linked to is cancelled, the Combo is split or there is a default in monthly payment, this will result in the free call time falling away and we will initiate billing on the next billing cycle.

The free VOIP number together with R50 call time is limited to one per active Combo. VOIP numbers already active with Axxess cannot be converted to this Promotion, however clients can port an existing number on this Promotion during the activation process. This Promotion can only be activated by following the process in the Control Panel. This Promotion excludes Resellers/Business Partners. This Promotion excludes hardware, clients will need to purchase a VOIP handset or use the Axxess Voice App. This service is subject to RICA verification.

This Promotion starts on 5 November 2019 at 9am.

This promotion is valid for all new and existing clients purchasing an MTN Fixed LTE sim only service. The pricing as displayed on the sign up and checkout pages is Promotional pricing.

The delivery of the sim is free. On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. We endeavour to provide clients with 30 days notice should the pricing change.

This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.

Promotional data offered is only valid for the period selected or until the promotion ends. All mobile data offered on promotion will revert back to the original purchase (excluding any free data or price reduction offered during the promotion) once the promotion has ended or period selected expires. If the client does not select a promotional or free data package on purchase the promotional free data will not be applied. Should the free data service be changed permanently (service change) to a non-promotional/different service/size the free data will fall away and the new service will be charged at full price. The free data can be topped up at the non-promotional price at any time. Promotional data only applies to clients who are on a non-promotional package. Unless otherwise stated Promotional Mobile Data Packages are not applicable to Resellers.

This Promotion starts on 23 November 2015.

Axxess is currently running The Mid-Nite Promo that offers free unlimited data on Capped ADSL and Capped Fibre services including Capped DSL and Capped Fibre Combos between 00:00 and 06:00 daily. All the data used during this time will not be deducted from your data cap, and you'll be able to see the exact amount of free data you've used in your Client Control Panel. Should you reach your allocated Cap, then you will not be able to get free data during this time. Promo excludes Prepaid DSL, DSL Vouchers, 1 Free GB, SAIX, Resellers and local only services. The Mid-Nite Promo will run until further notice, and will apply to existing and new Axxess clients.

This promotion starts on the 10th of July 2024

Axxess through its courier company undertakes to deliver your sim/router 3 working days from the date of payment and RICA clearance. The 3 day delivery promise is from the first delivery attempt to the client. It excludes delivery to outlying areas which are outside of main centres and any disruptions due to strikes, protest action, natural disasters and any occurrences outside of our courier companies control.

Should you not receive your delivery within the 3 working days, Axxess will credit your account with R300.00 which can be used towards your next invoice or new purchase, in order to submit a claim please send an email to axxesspromise@internet.co.za. This Promotion is limited and may be stopped at any time. This promotion includes Resellers/Business Partners.

This promotion starts on the 5th of September 2022

Axxess through its courier company undertakes to deliver your sim/router 3 working days from the date of payment and RICA clearance. The 3 day delivery promise is from the first delivery attempt to the client. It excludes delivery to outlying areas which are outside of main centres and any disruptions due to strikes, protest action, natural disasters and any occurrences outside of our courier companies control.

Should you not receive your delivery within the 3 working days, Axxess will credit your account with R300.00 which can be used towards your next invoice or new purchase, in order to submit a claim please send an email to axxesspromise@internet.co.za. This Promotion is limited and may be stopped at any time. This promotion includes Resellers/Business Partners.

This Promotion starts on 22 September 2016 and is valid until further notice.

Axxess will cover the cost of a new co.za registration where specified on behalf of the client provided the client remains an active client for a minimum of 6 months from sign up. Should the client cancel or transfer their hosting service away within 6 months of signup we will bill the registration fee of R89.00 to the clients account. Should a client fail to pay their monthly hosting services which results in cancellation of their services still within the 6 month Promotional period, the client will be liable for the registration cost. Axxess will not tolerate any abuse of their free registration policy. Any such abuse will result in the immediate termination of accounts. The free domain registration Promotion does not cover renewal, redemption or any other fees that are payable with respect to the domain registration other than the initial registration of the domain name.

This Promotion currently offers free registration for new domains on the following hosting packages – Linux Shared Hosting, Windows Shared Hosting, Wordpress Hosting and Email Only Hosting.

This Promotion includes Resellers/Business Partners.

This Promotion ended on 31 October 2024.

This Promotion starts on 22 November 2022 and is valid until further notice.

Axxess will cover the cost of new .online, .site and .store registrations where specified on behalf of the client provided the client remains an active client for a minimum of 6 months from sign up. Should the client cancel or transfer their hosting service away within 6 months of signup we will bill the registration fee of R89.00 to the client's account. Should a client fail to pay their monthly hosting services which results in cancellation of their services still within the 6 month Promotional period, the client will be liable for the registration cost. Axxess will not tolerate any abuse of their free registration policy. Any such abuse will result in the immediate termination of accounts. The free domain registration Promotion does not cover renewal, redemption or any other fees that are payable with respect to the domain registration other than the initial registration of the domain name.

This Promotion currently offers free registration for new domains on the following hosting packages – Linux Shared Hosting, Windows Shared Hosting, Wordpress Hosting and Email Only Hosting.

This Promotion includes Resellers/Business Partners.

This Promotion ended on 31 October 2024.

This promotion starts on 4 June 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Metro Fibre Nexus 25/25Mbps Uncapped service will pay a discounted monthly fee of R295.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R295.00 according to the date of purchase. The monthly fee of R525.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R295 applied), July (month 2) discounted monthly fee of R295.00 applies, from 1 August the monthly invoicing will be at R525.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Metro Fibre services with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This Promotion ended on 18 September 2024.

This promotion starts on 4 June 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Openserve 50/25Mbps Uncapped service will pay a discounted monthly fee of R395.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R595.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R395 applied), July (month 2) discounted monthly fee of R395.00 applies, from 1 August the monthly invoicing will be at R595.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Openserve Fibre services and pre-orders with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This Promotion ended on 22 August 2024.

This promotion starts on 4 June 2024 and is valid until further notice.

New and existing Axxess clients purchasing a new Openserve 50/25Mbps Uncapped service will pay a discounted monthly fee of R695.00 in the activation month and the month directly following the activation month. The purchase price will be prorated from R695.00 according to the date of purchase. The monthly fee of R1125.00 will apply in month three. E.G Purchase made in June (month 1) (prorata billing on R695 applied), July (month 2) discounted monthly fee of R695.00 applies, from 1 August the monthly invoicing will be at R1125.00 going forward.

This Promotion includes Resellers/Business Partners.

This promotion does not apply to existing Openserve Fibre services and pre-orders with Axxess. Please refer to the standard Terms & Conditions that apply to this service as well as the Promotional Terms & Conditions for the Uncapped Fibre Promotion.

This Promotion ended on 22 August 2024.

This promotion starts on 18 December 2023 and is a limited promotion that may be stopped at any time. This promotion does not include all Fibre Providers, please refer to the list at the bottom for further information. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection for a new or existing line and a free to use router for new installations. Should you wish to enquire if your sign up was completed during this Promotion you can email feedback@internet.co.za for assistance.

Axxess will pay the standard installation and or connection/activation fees on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching equipment charges apply.

Axxess will provide clients signing up for a new installation with a free to use fibre router, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

The free to use router must be returned to Axxess within 21 days in the event of the service being cancelled. If the fibre service is cancelled within 36 months from the date of sign up, collection of the router can be arranged at an additional fee. Should the router not be returned within 21 days from the cancellation date, the amount of R799.00 will be invoiced to the clients account.

Should the service be set to cancel or transferred to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice and the return of the free to use router. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account, should the router not be returned within 21 days the client will be billed a further R799.00.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled, the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

Fibre Providers excluded from this Promotion are:

• Fibre Suburb Networks - Please refer to the Fibre Suburb Networks Fibre Promotion

This Promotion ended on 18 July 2024.

This Promotion starts on 18 December 2023 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a free to use router for new installations. A standard installation fee of R995.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Axxess will provide clients signing up for a new installation with a free to use fibre router, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

The free to use router must be returned to Axxess within 21 days in the event of the service being cancelled, if the fibre service is cancelled within 36 months from the date of sign up, collection can be arranged at an additional fee.

Should the service be set to cancel or is transferred to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice and the return of the free to use router. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account, should the router not be returned within 21 days of the cancellation date the client will be billed a further R799.00.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This Promotion ended on 18 July 2024.

This promotion starts on 12 March 2024 and is valid until further notice.

New and existing clients purchasing a new Openserve Fibre 50/25Mbps Uncapped service will pay a discounted monthly fee of R395 for the 2 months directly following the purchase month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R595.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R395.00, from 1 June invoicing will be at R595.00 going forward.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion ended on 4 June 2024.

This promotion starts on 12 March 2024 and is valid until further notice.

New and existing clients purchasing an Openserve 200Mbps/200Mbps Uncapped Fibre service will pay a discounted monthly fee of R695.00 for the 2 months directly following the purchase month. The purchase price will be prorated from R695.00 according to the date of purchase. The monthly fee of R1125.00 will apply in month four. E.G Purchase made in August (month 1) (prorata billing applied), September (month 2) and October (month 3) are invoiced at R695.00, from 1 November invoicing at the full amount of R1125.00 will commence. This promotion applies to the installation of a new line or the transfer of an existing line from another Service Provider.

This Promotion includes Resellers/Business Partners. Please refer to the standard Terms & Conditions under Fibre Services as well as additional Terms and Conditions for the Promotion which pertain to the free installation and free to use router under Promotions.

This Promotion ended on 4 June 2024.

This promotion starts on the 13th of November 2023 and is valid until further notice.

New and existing clients purchasing a new Metro Fibre 25/25Mbps Uncapped service will pay a discounted monthly fee of R295 for the 2 months directly following the purchase month. The purchase price will be prorated from R295.00 according to the date of purchase. The monthly fee of R495.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R295.00, from 1 June invoicing will be at R495.00 going forward.

This Promotion includes Resellers/Business Partners.

This Promotion ended on 4 June 2024.

This promotion starts on the 16th of May 2022 and is valid until further notice.

New and existing clients purchasing a new Telkom 10Mbps Fixed LTE Uncapped service will pay a discounted monthly fee of R299 for the 2 months directly following the purchase month. The purchase price will be prorated from R299.00 according to the date of purchase. The monthly fee of R599.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R299.00, from 1 June invoicing will be at R599.00 going forward.

This Promotion includes Resellers/Business Partners.

Please refer to the standard Terms & Conditions that apply to this service that can be found under Mobile – Telkom Uncapped Fixed LTE. Fair Usage Policy applies.

This Promotion ended on 4 June 2024.

This promotion starts on 20 November 2023 and is valid until further notice.

New and existing clients purchasing a new Openserve Fibre 50/25Mbps Uncapped service will pay a discounted monthly fee of R395 for the 2 months directly following the purchase month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R565.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R395.00, from 1 June invoicing will be at R565.00 going forward.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion ended on 12 March 2024.

This promotion starts on 20 November 2023 and is valid until further notice.

New and existing clients purchasing an Openserve 200Mbps/200Mbps Uncapped Fibre service will pay a discounted monthly fee of R695.00 for the 2 months directly following the purchase month. The purchase price will be prorated from R695.00 according to the date of purchase. The monthly fee of R995.00 will apply in month four. E.G Purchase made in August (month 1) (prorata billing applied), September (month 2) and October (month 3) are invoiced at R695.00, from 1 November invoicing at the full amount of R995.00 will commence. This promotion applies to the installation of a new line or the transfer of an existing line from another Service Provider.

This Promotion includes Resellers/Business Partners. Please refer to the standard Terms & Conditions under Fibre Services as well as additional Terms and Conditions for the Promotion which pertain to the free installation and free to use router under Promotions.

This Promotion ended on 12 March 2024.

This promotion starts on the 5th of September 2022 and is a limited Promotion which may be stopped at any time. Clients purchasing an MTN 5G service (sim) on this Promotion will receive the router at a discounted price of R1 999.00 (normal price R4 499.00). Delivery of the sim and router will be free.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R499.00 will become payable together with a calendar months' notice. A calendar month is determined as one full month (1st to last day) must pass between the cancellation request and cancellation date. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account. This Promotion includes Resellers/Business Partners.

This Promotion ended on 28 February 2024.

This Promotion starts on 26 January 2023 and is valid until further notice.

Axxess will subsidise the cost for each LTE router purchased together with an Uncapped LTE data package. The make and model of the LTE router is determined at Axxess' discretion.

The non-promotional price of the LTE Router is R2 099.00, Axxess will subsidise the cost with R700.00, clients signing up on this promotion will therefore pay R1 399.00 for the LTE router.

There is a limit of 3 purchases per profile/individual on this Promotion.

The delivery of the router and SIM card are free on this Promotion.

This Promotion includes Business Partners / Resellers, however free delivery is not included.

This Promotion ended on 28 February 2024.

This promotion is a limited promotion that may be stopped at any time. This promotion does not include all Fibre Providers, please refer to the list at the bottom for further information. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection for a new or existing line and a Free Router for new installations. Should you wish to enquire if your sign up was completed during this Promotion you can email feedback@internet.co.za for assistance.

Axxess will pay the standard installation and or connection/activation fees on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching equipment charges apply.

Axxess will provide clients signing up for a new installation with a free fibre router valued at up to R899.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

Fibre Providers excluded from this Promotion are:

• Fibre Suburb Networks - Please refer to the Fibre Suburb Networks Fibre Promotion

This Promotion ended on 18 December 2023.

This Promotion starts on 25 January 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a Free Router for new installations. A standard installation fee of R995.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Axxess will provide clients signing up for a new installation with a free fibre router valued at up to R899.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This Promotion ended on 18 December 2023.

This Promotion starts on 20 November 2023.

Buy any Telkom Capped LTE with a MiFi device and get a free Huawei laptop bag and Huawei earphones. Stock is limited on the Huawei earphones.

This Promotion for direct clients only.

This Promotion ends 13 December 2023.

This promotion starts on the 22nd of March 2023 and is valid until further notice.

New and existing clients purchasing a new Openserve Fibre 40/20Mbps Uncapped service will pay a discounted monthly fee of R395 for the 2 months directly following the purchase month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R565.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R395.00, from 1 June invoicing will be at R565.00 going forward.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion ended on 20 November 2023.

This promotion starts on the 24th of August 2022 and is valid until further notice.

New and existing clients purchasing an Openserve 150Mbps/150Mbps Uncapped Fibre service will pay a discounted monthly fee of R695.00 for the 2 months directly following the purchase month. The purchase price will be prorated from R695.00 according to the date of purchase. The monthly fee of R995.00 will apply in month four. E.G Purchase made in August (month 1) (prorata billing applied), September (month 2) and October (month 3) are invoiced at R695.00, from 1 November invoicing at the full amount of R995.00 will commence. This promotion applies to the installation of a new line or the transfer of an existing line from another Service Provider.

This Promotion includes Resellers/Business Partners. Please refer to the standard Terms & Conditions under Fibre Services as well as additional Terms and Conditions for the Promotion which pertain to the free installation and free router under Promotions.

This Promotion ended on 20 November 2023.

This Promotion starts on 1 April 2020 until further notice. Due to network constraints clients in the Port Elizabeth and George areas are excluded from this Promotion. All other clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. Clients whose services are activated after 1 April will be activated at the speed applied for and upgraded after activation. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

* Please note that 1Gbps clients will not receive a speed upgrade, as this is the maximum line speed.

This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. Excludes Pre-Orders.

Axxess will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers where additional installation/trenching fees may apply.

Axxess will provide the client with a free fibre router valued up to R899.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion includes Resellers/Business Partners.

This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. The Promotion applies to Resellers/Business Partners only. The Promotion applies to purchases of the Home Uncapped, Premium Uncapped and Premium Plus Fibre Combo's only, across all Fibre Providers unless otherwise stated. Excludes Pre-Orders.

Axxess will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers where additional installation/trenching fees may apply.

Axxess will provide a free fibre router valued at up to R899.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the Reseller/Business Partners account.

If the Fibre Line cannot be installed or the installation/activation is cancelled the Reseller/Business Partners will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client or Reseller/Business Partners, the collection costs will be for the Reseller/Business Partners account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers

This promotion starts on the 6th of May 2022 and is valid until further notice.

New and existing clients purchasing a new Metro Fibre 20/20Mbps Uncapped service will pay a discounted monthly fee of R295 for the 2 months directly following the purchase month. The purchase price will be prorated from R295.00 according to the date of purchase. The monthly fee of R495.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R295.00, from 1 June invoicing will be at R495.00 going forward.

This Promotion includes Resellers/Business Partners.

This Promotion ended on 13 November 2023.

• Sign up (new or transfer) 5 or more Fibre services in the month of October 2023 and only start paying on the 1st of January 2024.
• Free services only apply once 5 or more services have been signed up or transferred.
• R249 for router delivery still applies.
• From 1 January 2024 standard reseller pricing will apply.

Email fibrepromo@internet.co.za to participate in the Promotion.

Promotion ends 31st October 2023

This promotion starts on the 22nd of March 2023 and is valid until further notice.

Clients transferring their existing Openserve 40Mbps/20Mbps fibre line from another ISP to Axxess will receive a free fibre router and backpack. The router and backpack will be delivered free of charge once the fibre line has been activated with Axxess and the prorata invoice has been paid.

This Promotion includes Resellers/Business Partners. Please refer to the Uncapped Fibre Promotion section for the Terms & Conditions which apply to the cancellation of the service with Axxess.

This Promotion ended on 10 August 2023.

This promotion starts on the 24th of May 2023 and is valid until further notice.

New and existing clients purchasing the Huawei AX3 router with or without a linked data service will receive a free Huawei backpack and Axxess Cap. The promotion is limited to one free backpack and Axxess Cap per router purchased. The promotion is valid while stock last. This promotion excludes Resellers/Business Partners.

This Promotion ended on 24 July 2023.

Axxess is currently running The 4-for-1 ADSL Voucher Promotion that offers 4 gigs of ADSL data for the price of 1gig. Example: Purchase a 2 gig ADSL voucher and you will receive 8 gigs of ADSL data to use. Please note that this does not apply to vouchers that are converted to mobile data, data will be converted as per the purchase size. Example: A 2 gig ADSL voucher is purchased and transferred to a mobile service, the total converted will be 500 megabytes of mobile data. Please take special note that you cannot transfer data on a voucher that has already been activated (activated by means of logging into the voucher via the voucher control panel or entering the username and password onto your modem/router).

This Promotion ended on 11 July 2023.

Clients signing up using the discount code for a Capped or Uncapped MTN Fixed LTE service will receive a 50% discount on the monthly fee for the first 3 months (consecutive). E.G service is purchased on 10 April, the prorata fee will be discounted by 50% (month 1), 1 May renewal will be discounted by 50% (month 2), 1 June renewal will be discounted by 50% (month 3), from 1 July the full renewal amount will be invoiced going forward. This Promotion only applies when purchasing a qualifying service and using the discount code on checkout. The discount code can only be used once. This Promotion excludes Resellers/Business Partners.

This Promotion ended on 27 June 2023.

This promotion starts on 26 June 2020 and is a limited promotion that may be stopped at any time. This promotion includes: Free Installation and Activation/Connection.

Axxess will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R999. The amount of R999.00 does not include any fees due where additional installation/trenching charges apply.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion is valid until further notice. This Promotion includes Business Partners / Resellers.

This Promotion ended on 26 June 2023.

This Promotion starts on 1 March 2019.

During the Promotion clients will pay a discounted price of R1 495 per month (normal price R3 019) for the renewal of the service until the Promotion ends. The Promotion will be valid until further notice and includes Resellers. Clients will be notified beforehand of the Promotions end date and the Non Promotional pricing will be confirmed.

This Promotion ended on 23 June 2021.

Please see the table below for the Promotional and Non-Promotional pricing applicable to Just DSL services from 12 August 2020, up to an including 31 March 2021.

The Promotional pricing applies to the renewal of Just DSL services already activated with Axxess as well as newly activated Just DSL services during the Promotional period. The Non-Promotional pricing applies from 1 April 2021. Should a service be purchased during the Promotional period but activated from 1 April 2021 the Non-Promotional pricing will apply from the activation date.

Promotion Pricing

Non Promotion Pricing

This Promotion includes Business Partners. Please be sure to also read the Promotional T's & C's under "Just DSL Uncapped Promotion" which are applicable to purchases of Just DSL services.

This promotion starts on 3 June 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation Fee for a new installation, clients only pay R995.00 for the installation and R249.00 for the delivery of their free router. Axxess will cover the full cost of the Connection fee on behalf of clients migrating/reactivating existing Frogfoot lines and for new installations. The amounts covered by Axxess does not include any fees due where additional installation/trenching charges apply.

The free fibre router supplied to clients signing up for a new installation is valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

The Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners)

This Promotion ended on 29 May 2023.

This promotion starts on 27 July 2020 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee for a new installation and a free router, clients only pay R1495.00 for the installation and connection and R249.00 for the delivery of their free router. Axxess will cover the full cost of the Connection fee of R1008.00 for clients migrating/reactivating existing Vuma lines. The amounts covered by Axxess does not include any fees due where additional installation/trenching charges apply.

The free fibre router supplied to clients signing up for a new installation is valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R499.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R499.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners as of 27 July 2020. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

This Promotion ended on 8 May 2023.

This promotion starts on the 10th of November 2022 and is valid until further notice.

Clients purchasing a Zoom Fibre 10Mbps service will pay a discounted monthly fee of R295 during the Promotional period. Clients with an existing Zoom Fibre 10Mbps with Axxess will receive a price reduction to R295.00 during the Promotional period. Once the Promotion has ended the monthly fee of R345.00 will apply going forward. Axxess endeavours to provide clients with 30 days' notice of the Promotions end date. This Promotion includes Resellers/Business Partners.

This Promotion ended on 5 May 2023.

This promotion starts on the 16th of January 2023 and is valid until further notice.

Clients transferring their existing Openserve 25Mbps/10Mbps fibre line from another ISP to Axxess will receive a free fibre router and backpack. The router and backpack will be delivered free of charge once the fibre line has been activated with Axxess and the prorata invoice has been paid.

This Promotion includes Resellers/Business Partners. Please refer to the Uncapped Fibre Promotion section for the Terms & Conditions which apply to the cancellation of the service with Axxess.

This Promotion ended on 22 March 2023.

This promotion starts on the 29th of April 2022 and is valid until further notice.

New and existing clients purchasing a new Openserve Fibre 25/10Mbps Uncapped service will pay a discounted monthly fee of R395 for the 2 months directly following the purchase month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R565.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R395.00, from 1 June invoicing will be at R565.00 going forward.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion ended on 22 March 2023.

This Promotion starts on 13 January 2023 and is valid until further notice.

Axxess will subsidise the cost for each LTE router purchased together with an Uncapped LTE data package. The make and model of the LTE router is determined at Axxess' discretion.

The non-promotional price of the LTE Router is R2 099.00, Axxess will subsidise the cost with R1 600.00, clients signing up on this promotion will therefore pay R499.00 for the LTE router.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on this Promotion.

The delivery of the router and SIM card are free on this Promotion.

This Promotion includes Business Partners / Resellers.

This Promotion ended on 26 January 2023.

This Promotion starts on 30 September 2021 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee, clients only pay R995.00 and a Free Router for new installations.

Axxess will subsidise the standard installation and or connection/activation fees of a new installation on behalf of our client, clients will pay a reduced fee of R995.00. This amount does not include any fees due where additional installation/trenching charges apply.

Axxess will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This Promotion ended on 1 November 2022.

This Promotion starts on 23 February 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the 10/10Mbps uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a Free Router for new installations. A standard installation fee of R999.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Axxess will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This Promotion ended on 1 November 2022.

This promotion starts on 25 February 2022 and will end on the date stated below. Clients signing up for a Zoom Fibre service which is installed and activated during the Promotional period will pay a discounted monthly renewal fee. Services activated during the last month of the Promotion will be subject to the new price as indicated below. The promotional pricing only applies to new sign ups and does not apply to existing services that are service changed. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion includes Business Partners / Resellers.

20Mbps will automatically upgrade to 25Mbps during March 2022

All new and existing clients with a 15GB, 25GB, 50GB and 100GB MTN data service will receive double data (an amount equal to the purchased data) for the duration of this Promotion. The free data is not limited and is available to use 24/7, unused free data will rollover for 3 months. Axxess endeavours to provide clients with 30 days' notice of this Promotions termination. Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

This Promotion includes Business Partners.

This Promotion ended on 3 June 2022.

This promotion starts on the 14th of April 2022 and will end on the 30th of June 2022. Clients signing up for a DNAtel 10/10Mbps service which is installed and activated during the Promotional period will pay a discounted monthly renewal fee of R395.00 up until the 30th of June 2022. As of the 1st of July the monthly renewal fee will be invoiced at R595.00. Services activated during the month of June will be subject to the renewal fee of R595.00 from the 1st of July 2022. The promotional pricing only applies to new sign ups. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion includes Business Partners / Resellers.

This Promotion ended on 2 June 2022.

This promotion starts on the 11th of March 2022 and will end on the 30th of June 2022. Clients signing up for a Evotel 10/2Mbps service which is installed and activated during the Promotional period will pay a discounted monthly renewal fee of R395.00 up until the 30th of June 2022. As of the 1st of July the monthly renewal fee will be invoiced at R595.00. Services activated during the month of June will be subject to the renewal fee of R595.00 from the 1st of July 2022. The promotional pricing only applies to new sign ups and does not apply to existing services that are service changed. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion includes Business Partners / Resellers.

This Promotion ended on 2 June 2022.

This promotion starts on the 11th of March 2022 and will end on the 30th of June 2022. Clients signing up for a Metro Fibre 25/25Mbps service which is installed and activated during the Promotional period will pay a discounted monthly renewal fee of R395.00 up until the 30th of June 2022. As of the 1st of July the monthly renewal fee will be invoiced at R695.00. Services activated during the month of June will be subject to the renewal fee of R695.00 from the 1st of July 2022. The promotional pricing only applies to new sign ups and does not apply to existing services that are service changed. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion includes Business Partners / Resellers.

This Promotion ended on 6 May 2022.

This promotion starts on 24 February 2022 and will end on the 31st of May 2022. Clients signing up for an Openserve 25/5Mbps service which is installed and activated during the Promotional period will pay a discounted monthly renewal fee of R395.00 up until the 31st of May 2022. As of the 1st of June the monthly renewal fee will be invoiced at R595.00. Services activated during the month of May will be subject to the renewal fee of R595.00 from the 1st of June 2022. The promotional pricing only applies to new sign ups and does not apply to existing services that are service changed. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion includes Business Partners / Resellers.

This Promotion ended on 29 April 2022.

This promotion starts on 23 February 2022 and is for a limited time only. The Uncapped MTN data product is only available to purchase together with a device, it cannot be purchased as a standalone service. Clients purchasing this promotion will receive Uncapped MTN Data during the promotional period. On the 1st of January 2023 the service will revert to a 25GB + 25GB service going forward with the renewal price remaining the same.

The service carries an Acceptable Usage Policy of 100GB. Once 100GB of usage has been reached in the current month the services speed will be reduced to 2Mbps. The speed reduction will reset on the 1st of the following month and will function at the full speed attainable until the 100Gb limit has been reached whereafter it will be limited to 2Mbps again.

New purchases are charged prorata, (excl. device). The AUP is not affected by the prorata billing and the full 100GB is available regardless of the purchase date. The service can be service changed to a Capped MTN Data product but will not be able to be changed back to the Uncapped service once done.

One calendar months' notice is required for the cancellation of the service. E.g your cancellation must be submitted in February for cancellation at the end of March. Cancellations must be set by logging into the Control Panel. One renewal month (full payment month) must pass before cancellation can be set.

This Promotion includes Business Partners.

This Promotion ended on 14 April 2022.

Please note that an AUP update applies as of 1 June 2022 for active services as follows:

Once 50GB of usage has been reached in the current month the services speed will be reduced to 256kbps. The speed reduction will reset on the 1st of the following month and will function at the full speed attainable until the 50Gb limit has been reached whereafter it will be limited to 256kbps again.

Axxess clients with MetroFibre who submit a valid referral between 9 December 2021 and 31 March 2022 will be included in our "R500 for you, R500 for them" referral promo. The incentive for this is a R500 credit for the referrer and R500 for the referred client. As soon as the referrer's MetroFibre line is active, Axxess will credit the referrer's account and referred client's account with R500. Only one credit referral per client. Standard T's & C's apply.

This promotion starts on the 8th of November and is valid until further notice. New and existing clients purchasing a new MTN Fixed LTE Uncapped service will pay a discounted monthly fee of R779 during the Promotional period. Once the Promotion has ended the monthly fee of R949.00 will apply going forward. Axxess endeavours to provide clients with 30 days' notice of the Promotions end date. This Promotion includes Resellers/Business Partners. Acceptable Usage Policy applies.

This Promotion ended on 8 February 2022.

This Promotion starts on 18 January 2022 and is valid until further notice.

Axxess will subsidise the cost for each router purchased together with an Uncapped MTN Fixed LTE data package. The make and model of the router is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

The normal price for the LTE Router is R2499, Axxess will subsidise the cost with R2477 and will only charge a Promotional price of R22 when the purchase is made together with an Uncapped MTN Fixed LTE data package.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 1 purchase per profile/individual.

The delivery of the router and SIM card are free on this Promotion.

This Promotion includes Business Partners / Resellers.

This Promotion ended on 1 February 2022.

This Promotion starts on 3 September 2021.

This Promotion applies to the transfer of an existing active Openserve Fibre Line to Axxess, or the conversion of an active DSL service to Axxess Openserve Fibre.

All DSL clients qualify for this Promotion. On activation of the Fibre service with Axxess, the client will receive R1000 in the form of a Cash Card that can be used wherever Visa and Mastercard are accepted. Your cash card will be delivered 7 days after your first payment for the activation of the service has cleared.

This Promotion includes Resellers/Business Partners. This Promotion is valid until further notice. All standard terms & conditions apply.

This Promotion ended on 31 January 2022.

This Promotion starts on 2 June 2021 and ends on 30 September 2021. Selected new and existing Evotel clients will receive a free speed upgrade as per the table below until 30 September 2021 at no additional cost. Clients will have the option to remain on their upgraded speed and pay the corresponding price or revert to their original speed once the Promotion ends.

Please note that your equipment (router/modem) may limit the maximum speed reachable. Please note that all invoicing will remain as is (pre upgrade) and the speed upgrade will be done in the background.

*This is a best-effort service and speeds cannot be guaranteed

Clients in Plettenberg Bay, Knysna, Sedgefield, Klein BrakRivier and Bredasdorp signing up for a new Octotel Fibre Connection by emailing plett@internet.co.za will receive up to 2 months free in conjunction with any other qualifying Promotion on offer. The up to 2 months free will include the month of activation (month 1) and the month thereafter (month 2), billing for the selected package will begin in month 3.

This Promotion is valid for all qualifying orders from 22 June until 5pm on 30 August 2021. This Promotion includes Resellers/Business Partners. Only orders received via the plett@internet.co.za email address will qualify for this Promotion.

This Promotion starts on 25 May 2021 and is valid until further notice.

Axxess will subsidise the cost for each router purchased (valued at up to R2 499.00) with up to R1 100.00. The router will be sold at R1399.00. The make and model of the router is determined at Axxess' discretion, the router will conform to the minimum requirements as set out by MTN. The cost of the router will only be subsidised when purchasing an MTN Fixed LTE package and does not apply to standalone purchases of the router on offer.

The delivery of the router is free. On the day of purchase a prorata invoice will be generated and prorata data will be allocated and debited accordingly. The allocated data is calculated from the day of purchase until the last day of the same month. Topups or service changes after activation will be charged at the full price.

Downgrades will not be permitted within 6 months of the activation date for purchases on this Promotion.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

There is a limit of 3 purchases per individual/business entity on all MTN Promotions (includes expired promotions for MTN Fixed LTE).

This Promotion includes Business Partners/Resellers.

This Promotion ended on 8 November 2021.

This Promotion starts on 25 May 2021 and is valid until further notice.

Axxess will subsidise the cost for each mifi router purchased together with a Telkom LTE data package. The make and model of the mifi router is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

The normal price for the MiFi LTE Router is R899.00, Axxess will subsidise the cost with R600.00 and will only charge a Promotional price of R299.00 when the purchase is made together with a Telkom LTE data package.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free on this Promotion.

This Promotion includes Business Partners / Resellers.

This Promotion ended on 20 October 2021.

This Promotion starts on 19 January 2021 and is valid until further notice. Clients signing up for a new MTN Fixed LTE service will receive Bonus Data equivalent to the data package selected. The Bonus Data will be allocated together with the prorata monthly allocation (month one). Any unused day bonus data will rollover for one month following the activation month (month two), bonus data not used in month two will fall away in month three. Additional Promotion T's & C's may apply depending on your purchase. This Promotion includes Resellers/Business Partners.

This Promotion ended on 25 May 2021.

This Promotion starts on 24 March 2020.

Axxess will subsidise the cost for each router purchased (valued at up to R2 499.00) with up to R900.00. The router will be sold at R1799.00. The make and model of the router is determined at Axxess' discretion, the router will conform to the minimum requirements as set out by MTN.

The delivery of the router is free. On the day of purchase a prorata invoice will be generated and prorata data will be allocated and debited accordingly. The allocated data is calculated from the day of purchase until the last day of the same month. Topups or service changes after activation will be charged at the full price.

Downgrades will not be permitted within 6 months of the activation date for purchases on this Promotion.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

There is a limit of 3 purchases per individual/business entity on all MTN Promotions (includes expired promotions for MTN Fixed LTE).

This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.

This Promotion ended on 25 May 2021.

Axxess will subsidise the cost for each router purchased together with a Telkom LTE data package. The make and model of the router is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

There are 2 types of routers currently on Promotion as follows:

• LTE Router - Promotional price of R999.00 normal price R1499.00 (Promotion start date 11 November 2019)
• MiFi LTE Router - Promotional price of R499.00 normal price R899.00 (Promotion start date 5 May 2020)

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free. Free delivery for purchases of the 10GB+10GB package ends on 9 October 2020, the standard delivery fee will be charged going forward.

This Promotion is valid until further notice. This Promotion includes Business Partners / Resellers.

This Promotion ended on 25 May 2021.

This Promotion starts on 11 November 2019.

Axxess will subsidise the cost for each router purchased (valued up to R1 999.00) together with a Telkom LTE data package worth R1 000.00. The router together with the selected data package will be sold at R999.00. The make and model of the router is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free.

This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.

This Promotion ended on 25 May 2021.

This promotion starts on 4 March 2021 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee, clients only pay R995.00 and a Free Router for new installations.

Axxess will subsidise the standard installation and or connection/activation fees of a new installation on behalf of our client, clients will pay a reduced fee of R995.00. This amount does not include any fees due where additional installation/trenching charges apply.

Axxess will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners as of 4 March 2021. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This Promotion ended on 28 April 2021.

This promotion starts on 11 January 2021 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection and a Free Router.

Axxess will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching charges apply.

Axxess will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

This Promotion ended on 4 March 2021.

This promotion starts on 1 October 2020 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee, clients only pay R995.00 and clients receive a Free Router.

Axxess will subsidise the standard installation and or connection/activation fees of a new installation on behalf of our client, clients will pay a reduced fee of R995.00. This amount does not include any fees due where additional installation/trenching charges apply.

Axxess will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners as of 1 October 2020. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This Promotion ended on 11 January 2021.

The Free 1GB offer is available to new and existing Axxess clients. By signing up for the Free 1GB offer you will receive 1 free gig every month on the 1st day of each month and includes Rollover (T's & C's apply). The client may topup this free 1GB at any time at the normal cost. The free 1GB is not transferrable to existing services and excludes Resellers.

This Promotion ended on 5 August 2020.

This Promotion starts on 24 April 2020 and ends on 31 July 2020. Qualifying ADSL clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to ADSL clients with an active service as of 24 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

*The Upgrade process will be deployed in a phased approach commencing 24 April 2020 and envisaged to be completed by 10 May 2020. All upgraded services will be restored to the original speeds. Client bills will remain unaffected by the upgrade and restoration process, as upgrades will be applied directly on the network. Restoration will follow a similar process, and Openserve will endeavour to ensure that your services remain on the upgraded speed for a minimum of 3 months, before restoration to the original speed. Axxess reserves the right to end this promotion at any time without notice. This is a best-effort service and speeds cannot be guaranteed.

This Promotion starts on 24 April 2020 and ends on 31 July 2020. Qualifying Openserve Fibre clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Openserve Fibre clients with an active service as of 24 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

*The Upgrade process will be deployed in a phased approach commencing 24 April 2020 and envisaged to be completed by 10 May 2020. All upgraded services will be restored to the original speeds. Client bills will remain unaffected by the upgrade and restoration process, as upgrades will be applied directly on the network. Restoration will follow a similar process, and Openserve will endeavour to ensure that your services remain on the upgraded speed for a minimum of 3 months, before restoration to the original speed. Axxess reserves the right to end this promotion at any time without notice. This is a best-effort service and speeds cannot be guaranteed.

This promotion starts on 25 February 2020 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee, clients only pay R999.00 and a Free Router.

Axxess will subsidise the standard installation and or connection/activation fees of a new installation on behalf of our client, clients will pay a reduced fee of R999.00. This amount does not include any fees due where additional installation/trenching charges apply.

Axxess will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners as of 3 March 2020. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

This Promotion ended on 27 July 2020.

This Promotion starts on 25 March 2020 and ends on 17 July 2020. All Link Africa clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Link Africa clients with an active service as of 25 March. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router's WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Axxess website and delivered to your home or office if needed.

This Promotion starts on 1 April 2020 and ends on 30 June 2020. All Vuma clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Vuma clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

* Please note that 1Gbps clients will not receive a speed upgrade, as this is the maximum line speed.

This Promotion starts on 1 April 2020 and ends on 30 June 2020. All SADV clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to SADV clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

All sites in Gauteng, Western Cape (Excl. Mossel Bay), Kwa-Zulu Natal, and Free State will be subject to the following upgrades:

*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router's WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Axxess website and delivered to your home or office if needed.

All sites in the Eastern Cape, Mossel Bay, and Rustenberg will be subject to the following upgrades:

*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router's WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Axxess website and delivered to your home or office if needed.

This Promotion starts on 1 April 2020 and ends on 31 May 2020. All Evotel clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Evotel clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router's WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Axxess website and delivered to your home or office if needed.

This Promotion starts on 1 April 2020 and ends on 25 May 2020. All MetroFibre clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Metro Fibre clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router's WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Axxess website and delivered to your home or office if needed.

This promotion starts on 20 March 2020 and is a limited promotion that may be stopped at any time. This promotion only applies to the purchase of a new uncapped fibre service as seen on our website (excludes transfers).

This promotion is an UP TO 2 MONTHS FREE promotion. The activation month (month in which the service is activated with Axxess) is month 1, regardless of the date of activation. The first renewal month (the month following the activation month) is month 2. Clients will receive a R0.00 invoice for these first 2 billing occurrences and will only start paying the monthly fee from month 3.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

This Promotion ended on 30 April 2020.

This Promotion starts on 25 November 2019 at 10am.

Axxess will subsidise the cost for each router purchased (valued at up to R2 499.00) with up to R1 500.00. The router will be sold at R999.00. The make and model of the router is determined at Axxess' discretion, the router will conform to the minimum requirements as set out by MTN.

The delivery of the router is free. On the day of purchase a prorata invoice will be generated and prorata data will be allocated and debited accordingly. The allocated data is calculated from the day of purchase until the last day of the same month. Topups or service changes after activation will be charged at the full price.

Downgrades will not be permitted within 6 months of the activation date for purchases on this Promotion.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

There is a limit of 3 purchases per individual/business entity on all MTN Promotions (includes expired promotions for MTN Fixed LTE).

This Promotion includes Business Partners/Resellers.

This Promotion ended on 24 March 2020.

This Promotion starts on 1 December 2016.

The Promotion applies to new domains and new transfers of domains to Axxess on Linux and Windows hosting services only. The Promotion excludes Cloud Hosting services, parked domain(s) and existing domains with Axxess. Clients will receive free monthly hosting from the month (month = any day between the 1st and last day of the same month) of signup for a period of 6 months (signup month included) on a maximum of 5 hosting services during the Promotion. Clients will receive 50% off their monthly fee for a further 6 months after the free monthly hosting comes to an end. The maximum number of hosting services includes domains signed up for and cancelled during the Promotional period (if a domain is signed up and cancelled it cannot be replaced with another). Please note that new clients to Axxess signing up for domains on this Promotion can only do so with a valid credit card. This Promotion is valid until further notice.

Resellers are included in this Promotion as per the conditions above, but are limited to 50 domains activated/transferred with free hosting during the Promotion period.

This Promotion ended on 6 March 2020.

This Promotion starts on 20 September 2017.

All new purchases of VoIP call time will receive 50% discount on the purchase price during the Promotion, this applies to new and existing clients. The 50% off applies to the prorata price payable on purchase only and not the monthly renewal of the service. Clients will also receive Free RICA Collection/Delivery on their purchase which includes VoIP call time. This Promotion is valid until further notice. This Promotion includes Resellers but excludes Free RICA Collection/Delivery on Reseller purchases.

This Promotion ended on 6 March 2020.

This promotion starts on 16 August 2019.

This Promotion applies to the transfer of an existing active Openserve or Vuma Fibre Line to Axxess. New and existing clients qualify for this Promotion. On activation of the service with Axxess, the client will receive prorata data and receive their line rental for the remainder of that month for R1. Furthermore the client will receive their data and line rental in month two (second month) for R1.

Should the service be set to cancel or transferred to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion includes Resellers/Business Partners. This Promotion ended on 30 November 2019.

This promotion starts on 17 June 2019, is limited and may end at any time without prior notice. Excludes Pre-Orders.

Axxess will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers where additional installation/trenching fees may apply.

Axxess will provide the client with a free fibre router valued up to R799.00, the make and model thereof is determined at Axxess' discretion. The free fibre router includes free delivery.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion includes Resellers/Business Partners.

This Promotion ended on 25 November 2019.

This promotion starts on 7 November 2019 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection and a Free Router.

Axxess will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching charges apply.

Axxess will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The free fibre router includes free delivery.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

This Promotion ended on 25 November 2019.

This promotion starts on 17 June 2019, is limited and may end at any time without prior notice. The Promotion applies to Resellers/Business Partners only. The Promotion applies to purchases of the Home Uncapped, Premium Uncapped and Premium Plus Fibre Combo's only, across all Fibre Providers unless otherwise stated. Excludes Pre-Orders.

Axxess will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers where additional installation/trenching fees may apply.

Axxess will provide a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The free fibre router includes free delivery.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the Reseller/Business Partners account.

If the Fibre Line cannot be installed or the installation/activation is cancelled the Reseller/Business Partners will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client or Reseller/Business Partners, the collection costs will be for the Reseller/Business Partners account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion ended on 25 November 2019.

This Promotion starts on 5 November 2019 at 12pm.

Axxess will subsidise the cost for each router purchased (valued at up to R2 499.00) together with an MTN Fixed LTE data package with up to R1 500.00. The router together with the selected data package will be sold at R999.00. The make and model of the router is determined at Axxess' discretion, the router will conform to the minimum requirements as set out by MTN.

Delivery of the router is Free.

In the month of purchase (month in which the service is purchased and paid) the client will receive free prorata data. The allocated data is calculated from the day of purchase and payment until the last day of the same month according to the package purchased.

EXAMPLE if a client makes their purchase and payment on the 1st of December they will receive 31 days free data, if they make their purchase and payment on the 20th of December they will receive 11 days free data. Topups or service changes after activation will be charged at the full price.

Downgrades will not be permitted within 6 months of the activation date for purchases on this Promotion.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

There is a limit of 3 purchases per individual/business entity on all MTN Promotions (includes expired promotions for MTN Fixed LTE).

This Promotion includes Business Partners/Resellers.

This Promotion ended on 25 November 2019.

This Promotion starts on 6 November 2019.

Axxess will provide the client with a free router valued at up to R1999.00, the make and model thereof is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice (cancellations cannot be set on the last 2 days of each month). Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free.

This Promotion ended on 11 November 2019. This Promotion includes Business Partners/Resellers.

This promotion starts on 17 July 2019 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion has three benefit items. Free Installation and Activation/Connection, Free Router, Two months free all up to the value of R5 000.00.

Axxess will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching charges apply.

Axxess will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Axxess' discretion. The free fibre router includes free delivery..

The activation month (month in which the service is activated with Axxess) as well as the first renewal month (the month following the activation month) are free. Clients will receive a R0.00 invoice for these first 2 billing occurrences and will only start paying the monthly fee from month 3.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

This Promotion ended on 7 November 2019.

This Promotion starts on 4 November 2019.

Axxess will subsidise the cost for each router purchased (valued up to R1 999.00) together with a Telkom LTE data package worth R1 000.00. The router together with the selected data package will be sold at R999.00. The make and model of the router is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free.

This Promotion ended on 6 November 2019. This Promotion includes Business Partners/Resellers.

This Promotion starts on 1 October 2019.

Axxess will provide the client with a free router valued up to R1999.00, the make and model thereof is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free.

This Promotion is valid until 4 November 2019. This Promotion includes Business Partners/Resellers.

This Promotion starts on 30 August 2019.

The packages on this promotion are bundled packages and are broken down in the table below:
These packages are valid for a period of 24 months from date of signup provided the signup is completed within the Promotional period.

In Promotion Package Bundles

Out of Promotion Package Bundles

Axxess will provide the client with a free router valued up to R1999.00, the make and model thereof is determined at Axxess' discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on this Promotion.

The delivery of the router and SIM card are free.

This Promotion is valid until 5pm on 30 September 2019. This Promotion includes Business Partners/Resellers.

This Promotion starts on 13 August 2019 at 11am.

Axxess will subsidise the cost for each router purchased together with a Cell C data package as follows:

• R500.00 on the Huawei B618 (Normal Price R2499.00) (Promotion Price R1999.00)
• R800.00 on the Huawei B315 (Normal Price R1799.00) (Promotion Price R999.00)

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 5 purchases of Cell C Promotional services (includes purchases on the sim only Promotion).

Free delivery is valued up to R169.00, should the delivery fee exceed R169.00 the excess amount will be invoiced to the clients account.

This Promotion is valid until further notice. This Promotion excludes Business Partners/Resellers.

This promotion expired on 2 September 2019.

Please read this in conjunction with Cell C Fixed LTE: SIM Only Promotion

This Promotion starts on 10 June 2019.

Axxess will subsidise the cost for each router purchased together with a Cell C data package as follows:

• R1249.00 on the Huawei B618 (Normal Price R2499.00) (Promotion Price R1250.00)
• R899.00 on the Huawei B315 (Normal Price R1799.00) (Promotion Price R900.00) – added on 23 July 2019

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 5 purchases of Cell C Promotional services (includes purchases on the sim only Promotion).

Free delivery is valued up to R169.00, should the delivery fee exceed R169.00 the excess amount will be invoiced to the clients account.

This Promotion excludes Business Partners/Resellers.

This promotion expired on 13 August 2019.

This Promotion starts on 10 June 2019.

This promotion is valid for all new and existing clients purchasing a LTE / LTE-A sim-only data service from 11 June 2019. Axxess will deliver the SIM free of charge and provide the client with FREE prorata data from the date of delivery until the end of that month. Clients will only start paying for their monthly data the month following delivery (first renewal month). Example, if you receive the SIM on the 1st of the month, you will get 1 month absolutely free. But, if you only receive the SIM on the 25th of the month, you will get the 5 remaining days of that month free.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 5 purchases of Cell C Promotional services (includes purchases on the Cell C Router Promotion). Limit does not apply to Business Partners/Resellers.

Free delivery is valued up to R169.00, should the delivery fee exceed R169.00 the excess amount will be invoiced to the clients account.

This Promotion includes Business Partners/Resellers.

This promotion expired on 13 August 2019.

Please read this in conjunction with the Cell C Fixed LTE: SIM Only Promotion

Clients signing up for a Cell C Fixed LTE service with a Huawei B315 router will receive the router free of charge, the delivery cost will also be covered to a maximum of R169.00.

The Promotion starts on 20 June 2019 and is valid while stocks last.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package from what was originally purchased will be allowed but a downgrade fee of R999.00 will be payable in order to process this change should it be requested within the first 6 months from the date of activation.

There is a limit of 5 purchases of Cell C Promotional services (includes purchases on the Sim Only Promotion and Router Promotion excluding the Huawei B315 Router)

This Promo is valid for a limited time only and is limited to one Huawei B315 router per person, while stocks lasts.

This Promotion excludes Business Partners/Resellers.

This promotion expired on 22 July 2019.

This promotion starts on 14 June 2019 and is valid until further notice and excludes pre-orders.

Axxess will pay the installation and connection fees of a new installation or transfer from another ISP on behalf of our client during this Promotion to a maximum of R3 000.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion includes Resellers/Business Partners.

Out of Promotion Installation and Connection Fees

This Promotion is valid until further notice and includes Resellers. Excludes Vuma Fibre.

• The Vuma Fibre Promotion ended on 9 March 2018.
• The Vuma Fibre Promotion starts on 26 April 2018.
• The Vuma Fibre Promotion ended on 31 December 2018.
• The Vuma Fibre Promotion ended on 17 July 2019.

Please see further below for our Vuma Promotion.

This Promotion starts on 3 May 2018.

This promotion is valid until further notice. This Promotion excludes pre-orders.

Axxess will pay the connection fee of a new installation or transfer from another ISP on behalf of our client during this Promotion to a maximum of R999.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers to settle their account or pay early termination fees.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion includes Resellers. This Promotion ended on 17 July 2019.

This Promotion starts on 14 June 2019. Clients signing up for a Fibre Combo will receive a FREE fibre router valued up to R799.00 including FREE delivery valued up to R169.00.

Should the service be set to cancel or transferred to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In the case where the installation/activation has been cancelled the collection costs will be for the clients account.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. This Promotion is valid until further notice.

This Promotion ended on 17 July 2019.

This promotion starts on 4 June 2019.

This Promotion applies to the transfer of an existing active Openserve or Vuma Fibre Line to Axxess. New and existing clients qualify for this Promotion. On activation of the service with Axxess, the client will receive prorata data and receive their line rental for the remainder of that month for R1. Furthermore the client will receive their data and line rental in month two (second month) for R1.

Please note that downgrades can only be requested from the 5th renewal month (includes first two months at R1) and will be effective from month six. Cancellations can only be requested for the end of the 5th renewal month (includes first two months at R1). This Promotion includes Resellers/Business Partners. This Promotion ends on 31 July 2019.

This Promotion starts on 1 February 2017.

This promotion is valid until further notice. This Promotion excludes pre-orders.

Axxess will pay the connection fee of a new installation or transfer from another ISP on behalf of our client during this Promotion to a maximum of R999.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers to settle their account or pay early termination fees. Should the client cancel or transfer their service away within 6 months of the activation date (activation month counts as month one), we will invoice the client for the connection costs initially covered by Axxess on a prorata basis.

Example:

• Fibre line activated on 1 January
• Fibre line cancelled for end March

The client will be billed an amount of R499.50 as the line was cancelled with Axxess 3 months before the 6 month minimum period ended.

This Promotion ended on 31 March 2017. This Promotion includes Resellers.

This Promotion starts on 19 February 2019. Clients signing up for a Fibre Combo will receive a FREE fibre router valued up to R799.00 including FREE delivery valued up to R169.00. Should the Fibre Line be cancelled within 6 months of activation, we will automatically invoice a prorata amount for the Fibre Router.

Please note that downgrades can only be requested from the 5th renewal month and will be effective from month six. Cancellations can only be requested for the end of the 5th renewal month. This Promotion includes Resellers/Business Partners.

Example:

• Fibre line activated on 1 January
• Fibre line cancelled for end March

The client will be billed an amount of R400.00 as the line was cancelled with Axxess 3 months before the 6 month minimum period ended.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In the case where the installation/activation has been cancelled the collection costs will be for the clients account.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. This Promotion is valid until further notice.

This promotion starts on 28 September 2017 and is valid until further notice and excludes pre-orders.

Axxess will pay the installation and connection fees of a new installation or transfer from another ISP on behalf of our client during this Promotion to a maximum of R3 000.00. Axxess will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers. Should the client cancel or transfer their service away within 6 months of the activation date we will invoice the client for the installation and activation costs initially covered by Axxess on a prorata basis.

Please note that downgrades can only be requested from the 5th renewal month and will be effective from month six. Cancellations can only be requested for the end of the 5th renewal month. This Promotion includes Resellers/Business Partners.

Example:

• Openserve Fibre Line Ordered (installation and connection fee of R2850.00 covered by Axxess)
• Fibre line activated on 1 October
• Fibre line cancelled for end January

The client will be billed an amount of R950.00 as the line was cancelled 2 months before the 6 month minimum period ended.

Out of Promotion Installation and Connection Fees

This Promotion is valid until further notice and includes Resellers. Excludes Vuma Fibre.
The Vuma Fibre Promotion ended on 9 March 2018.
The Vuma Fibre Promotion starts on 26 April 2018.
The Vuma Fibre Promotion ended on 31 December 2018.
Please see further below for our Vuma Promotion.

Please read this in conjunction with Cell C Fixed LTE: SIM Only Promotion

Axxess will subsidise the cost for each router purchased together with a Cell C data package with:

• R499.00 on the ZTE MF910+ (Normal Price R999.00) (Promotion Price R500.00)
• R799.00 on the ZTE MF253V (Normal Price R1599.00) (Promotion Price R800.00)
• R1249.00 on the Huawei B618 (Normal Price R2499.00) (Promotion Price R1250.00)

The Cell C service purchased with the router must remain active for 6 months from the date of activation. Should the service be cancelled within the 6 month period we will automatically invoice a prorata amount based on the subsided amount for the remaining period.

Example:

• The SIM and Huawei B618 router are delivered on 15 November
• The LTE / LTE-A service which is linked to the router is cancelled for the end of January

We will automatically invoice an amount of R450.00 when the cancellation is set. This is for the last 3 months (February, March and April) of the minimum 6 month period which will not be fulfilled.

Please note that downgrades can only be requested from the second month (month after activation) and will only apply from the following month (month 3). Cancellations can only be requested after 3 renewal months have been completed (excludes activation month).

This Promotion is valid until further notice. This Promotion ended on the 11th of April at 12pm for Resellers.

This promotion is valid for all new and existing clients purchasing a LTE / LTE-A sim-only data service from 16 April 2019. Axxess will deliver the SIM free of charge and provide the client with FREE prorata data from the date of delivery until the end of that month. Clients will only start paying for their monthly data the month following delivery (first renewal month). Example, if you receive the SIM on the 1st of the month, you will get 1 month absolutely free. But, if you only receive the SIM on the 25th of the month, you will get the 5 remaining days of that month free.

Please note that downgrades can only be requested from the second month (month after activation) and will only apply from the following month (month 3). Cancellations can only be requested after 3 renewal months have been completed (excludes activation month).

This promotion is valid from 11 April 2019 for signups after 12pm. Each Cell C sim provisioned will receive 75% off the prorata price on the date of the provisioning request. The service will be activated with prorata data which is calculated from the date of activation to the last day of that month.

Please note that downgrades can only be requested from the second month (month after activation) and will only apply from the following month (month 3). Cancellations can only be requested after 3 renewal months have been completed (excludes activation month).

This promotion is valid for all new and existing clients purchasing a LTE / LTE-A sim-only data service. Axxess will deliver the SIM free of charge and provide the client with FREE prorata data from the date of delivery until the end of that month. Clients will only start paying for their monthly data the month following delivery (first renewal month). Please note that service changes such as upgrades, downgrades and cancellations can only be requested from the month following delivery (first renewal month). This Promotion is valid until further notice and includes Resellers. For example, if you receive the SIM on the 1st of the month, you will get 1 month absolutely free. But, if you only receive the SIM on the 25th of the month, you will get the 5 remaining days of that month free. This is a SIM ONLY Promotion. SIM & Device packages unfortunately do NOT qualify for this promotion.

This Promotion ended on the 16th of April. This Promotion ended on the 11th of April at 12pm for Resellers.

All new and existing Cell C 20GB clients will automatically receive 50GB's of data for the months of February 2019 and March 2019 at no extra cost. Existing clients are included in this Promotion as long as they are on a 20GB service as of 30 January 2019 or have set a service change to 20GB for 1 February 2019. New clients signing up will receive 50GB's of prorata data in the month they sign up and their full 50GB the following month as long as the Promotion is active. Clients will be contacted during the month of March to indicate if they would like to opt in or out of remaining on the 50GB service, clients who do not make their selection will automatically be reverted back to a 20GB service. This Promotion starts on 30 January 2019 and ends on 22 March 2019. This Promotion includes Resellers.

Please read this in conjunction with RAIN LTE-Advanced: SIM Only Promotion

Axxess will subsidise the cost for each router purchased together with a RAIN data package with:

• R899.00 on the Huawei B315 (Normal Price R1799.00) (Promotion Price R900.00)
• R1249.00 on the Huawei B618 (Normal Price R2499.00) (Promotion Price R1250.00)

The RAIN service purchased with the router must remain active for 6 months from the date of activation. Should the service be cancelled within the 6 month period we will automatically invoice a prorata amount based on the subsided amount for the remaining period.

Example:

• The SIM and Huawei B315 router are delivered on 15 November
• The Fixed LTE service which is linked to the router is cancelled for the end of January

We will automatically invoice an amount of R450.00 when the cancellation is set. This is for the last 3 months (February, March and April) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice. This Promotion excludes Resellers.

This promotion is valid for all new and existing clients purchasing an LTE-Advanced sim-only data service. Axxess will deliver the SIM free of charge and provide the client with FREE prorata data from the date of delivery until the end of that month. Clients will only start paying for their monthly data the month following delivery (first renewal month). Please note that service changes such as upgrades, downgrades and cancellations can only be requested from the month following delivery (first renewal month). This Promotion is valid for Clients until further notice and includes Resellers but excludes free delivery for Resellers.

Clients signing up for an Openserve Fibre Line using the GOFIBRE discount code will receive a FREE fibre router valued up to R500.00 including FREE delivery. Should the Fibre Line be cancelled within 3 months of activation, we will automatically invoice a prorata amount for the Fibre Router.

Example:

• The fibre line is activated on 1 January
• The fibre line is cancelled for end February

We will bill the client an amount of R167.00. This is for the last month (March) of the minimum 3 month period which will not be fulfilled.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In the case where the installation/activation has been cancelled the collection costs will be for the clients account. This Promotion excludes Resellers/Business Partners. This voucher code expires on 31 December 2018.

This promotion starts on 13 August 2018 and ends on 30 November 2018. In order to qualify clients must sign up before 30 November for a Frogfoot Combo in a live area, pre-orders do not qualify for this promotion.

Axxess will cover the first 2 months of billing (line and data) on behalf of the client, that means zero monthly fees for the first 2 months (includes activation month). Should the Frogfoot Combo be cancelled within the first 6 months of activation we will invoice the client for the 2 months billing originally covered by Axxess, billing will be done on the actual cost of the package that was active during the first 2 months. The cost of service changes done on the Frogfoot Combo is not covered under this promotion. This Promotion includes Resellers.

Clients signing up during the Promo period which ends on the 31st of May 2016 will receive their installation free. Should the client cancel, transfer away or split their Fibre Line and Data service within 24 months of the Fibre Line being activated, the full installation initially covered by Axxess will become due. The Fibre Combo Promotion is not applicable to Resellers.

New and existing clients signing up during the Promotion for an Openserve Fibre Line will receive their installation and connection free, saving R2850.00. This Promotion includes Resellers and ends 30 June 2017.

Axxess will pay the installation and activation fees on behalf of our client during this Promotion. Should the client cancel or transfer their service away within 6 months of the activation date we will invoice the client for the installation and activation costs initially covered by Axxess. The full amount initially covered by Axxess will become due on the day the cancellation is requested. This Promotion is valid until 31 March 2017.

This promotion is valid for all new and existing clients purchasing a RAIN LTE-Advanced sim-only data service. Axxess will not only cover the delivery fee but also only bill 50% of the activation cost on delivery. Furthermore only 50% of the renewal cost will be billed the month following activation. That's the first 2 months billing at 50% off the normal cost (activation month counts as month one).

Clients will only start paying the full monthly renewal cost in month three. Please note that service changes such as upgrades, downgrades and cancellations can only be requested from the first renewal month (month three). This Promotion is valid until further notice and includes Resellers but excludes free delivery for Resellers.

This Promotion expired on 10 October 2018.

This promotion is valid for all new and existing clients purchasing a Cell C Fixed LTE sim-only data service. Axxess will only bill 50% of the activation cost on delivery. Axxess will also only bill 50% of the renewal cost the month following activation. That's the first 2 months billing at 50% off the normal cost (activation month counts as month one).

Clients will only start paying the full monthly cost in month three. Please note that service changes such as upgrades, downgrades and cancellations can only be requested from the first renewal month (month three). This Promotion is valid until further notice and includes Resellers.

This Promotion expired on 10 October 2018.

Clients signing up from Monday the 9th of October for the LTE-Advanced service will receive a free LTE-Advanced Router as part of the Promotion, limited to 3 free routers per client/business. Should the client cancel or fail to pay their LTE-Advanced service within 6 months of receiving their free router we will automatically bill the client a prorata amount based on the price of the router which is R2499 and the balance of 6 months.

Example:

• Client receives their free router on 15 October 2017 with their LTE-Advanced SIM
• Client cancels their LTE-Advanced service which they received the free router with for end January 2018

We will bill the client an amount of R833.00. This is for the last 2 months (February and March) of the minimum 6 month period which will not be fulfilled.

This Promotion expires 12 October 2017. This Promotion excludes Resellers.

Clients signing up for the LTE-Advanced service will receive a LTE-Advanced Router for R999 as part of the Promotion. Axxess will subsidise the cost of the LTE-Advanced router with R1500.00 on each purchase. Should the LTE-Advanced service linked to the router be cancelled within 6 months of receiving the router we will automatically bill the client a prorata amount based on the amount of R1500.00 which was originally subsidised and the balance of 6 months.

Example:

• The router is delivered on 19 February 2018 with the LTE-Advanced SIM
• The LTE-Advanced service which is linked to the router is cancelled for the end of May 2018

We will bill the client an amount of R500.00. This is for the last 2 months (June and July) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice. Please see below for the Reseller Promotion.

Expired promotion dates:

• 17 October 2017 - 30 November 2017
• 24 January 2018 - 31 January 2018
• 19 February 2018 - 5 March 2018

Resellers signing up for the LTE-Advanced service will receive a LTE-Advanced Router for R899 as part of the Promotion. Axxess will subsidise the cost of the LTE-Advanced router with R1400.00 on each purchase. Should the LTE-Advanced service linked to the router be cancelled within 6 months of receiving the router we will automatically bill the Reseller a prorata amount based on the amount of R1400.00 which was originally subsidised and the balance of 6 months.

Example:

• The router is delivered on 19 February 2018 with the LTE-Advanced SIM
• The LTE-Advanced service which is linked to the router is cancelled for the end of May 2018

We will bill the Reseller an amount of R466.00. This is for the last 2 months (June and July) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice.

Expired promotion dates:

• 17 October 2017 - 30 November 2017
• 24 January 2018 - 31 January 2018
• 19 February 2018 - 5 March 2018

Clients signing up for the LTE-Advanced service will receive a free LTE-Advanced Compatible Router as part of the Promotion, limited to 3 routers per client/business. Should the client cancel or fail to pay their LTE-Advanced service within 6 months of receiving their free router we will automatically bill the client a prorata amount based on the price of the router which is R1799 and the balance of 6 months.

Example:

• Client receives their free router on 19 February 2018 with their LTE-Advanced SIM
• Client cancels their LTE-Advanced service which they received the free router with for end May 2018

We will bill the client an amount of R599.00. This is for the last 2 months (June and July) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice. This Promotion excludes Resellers, please see below for the Reseller Promotion.

Expired promotion dates:

• 11 October 2017 - 30 November 2017
• 24 January 2018 - 31 January 2018
• 19 February 2018 - 5 March 2018

Axxess will subsidise the cost of the LTE-Advanced Compatible router with R1200.00 on each purchase. Should the LTE-Advanced service linked to the router be cancelled within 6 months of receiving the router we will automatically bill the reseller a prorata amount based on the amount of R1200.00 which was originally subsidised and the balance of 6 months.

Example:

• The router is delivered on 19 February 2018 with the LTE-Advanced SIM
• The LTE-Advanced service which is linked to the router is cancelled for the end of May 2018

We will bill the reseller an amount of R400.00. This is for the last 2 months (June and July) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice.

Expired promotion dates:

• 12 October 2017 - 30 November 2017
• 24 January 2018 - 31 January 2018
• 19 February 2018 - 5 March 2018

Clients signing up from Monday the 9th of October for the LTE / LTE-A service will receive a free LTE Router as part of the Promotion, limited to 3 free routers per client/business. Should the client cancel or fail to pay their LTE / LTE-A service within 6 months of receiving their free router we will automatically bill the client a prorata amount based on the price of the router which is R2499 and the balance of 6 months.

Example:

• Client receives their free router on 15 October 2017 with their LTE SIM
• Client cancels their LTE / LTE-A service which they received the free router with for end January 2018

We will bill the client an amount of R833.00. This is for the last 2 months (February and March) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice. This Promotion excludes Resellers.

Expired promotion dates:

• 19 February 2018 - 5 March 2018

Clients signing up for the LTE service will receive a LTE Router for R999 as part of the Promotion. Axxess will subsidise the cost of the LTE router with R1500.00 on each purchase. Should the LTE / LTE-A service linked to the router be cancelled within 6 months of receiving the router we will automatically bill the client a prorata amount based on the amount of R1500.00 which was originally subsidised and the balance of 6 months.

Example:

• The router is delivered on 17 October 2017 with the LTE SIM
• The LTE / LTE-A service which is linked to the router is cancelled for the end of January 2018

We will bill the client an amount of R500.00. This is for the last 2 months (February and March) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice. Please see below for the Reseller Promotion.

Expired promotion dates:

• 19 February 2018 - 5 March 2018

Resellers signing up for the LTE / LTE-A service will receive a LTE Router for R899 as part of the Promotion. Axxess will subsidise the cost of the LTE router with R1400.00 on each purchase. Should the LTE / LTE-A service linked to the router be cancelled within 6 months of receiving the router we will automatically bill the Reseller a prorata amount based on the amount of R1400.00 which was originally subsidised and the balance of 6 months.

Example:

• The router is delivered on 17 October 2017 with the LTE SIM
• The LTE / LTE-A service which is linked to the router is cancelled for the end of January 2018

We will bill the Reseller an amount of R466.00. This is for the last 2 months (February and March) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice.

Expired promotion dates:

• 19 February 2018 - 5 March 2018

Clients signing up for the LTE / LTE-A service will receive a free LTE Router as part of the Promotion, limited to 3 routers per client/business. Should the client cancel or fail to pay their LTE / LTE-A service within 6 months of receiving their free router we will automatically bill the client a prorata amount based on the price of the router which is R1799 and the balance of 6 months.

Example:

• Client receives their free router on 15 October 2017 with their LTE SIM
• Client cancels their LTE / LTE-A service which they received the free router with for end January 2018

We will bill the client an amount of R599.00. This is for the last 2 months (February and March) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice. This Promotion excludes Resellers, please see below for the Reseller Promotion.

Expired promotion dates:

• 19 February 2018 - 5 March 2018

Axxess will subsidise the cost of the LTE router with R1200.00 on each purchase. Should the LTE / LTE-A service linked to the router be cancelled within 6 months of receiving the router we will automatically bill the reseller a prorata amount based on the amount of R1200.00 which was originally subsidised and the balance of 6 months.

Example:

• The router is delivered on 15 October 2017 with the LTE SIM
• The LTE / LTE-A service which is linked to the router is cancelled for the end of January 2018

We will bill the reseller an amount of R400.00. This is for the last 2 months (February and March) of the minimum 6 month period which will not be fulfilled.

This Promotion is valid until further notice.

Expired promotion dates:

• 19 February 2018 - 5 March 2018

The Promotional Data offered is non transferrable and will be loaded onto the SIM Card supplied with the device purchased. The promotional data will automatically be loaded on the 1st of every month and includes 3 month rollover (please refer to Mobile for full explanation of Rollover of Data). The month that the device is purchased in will count as month one. Once the Promotional Data period has expired the service will continue on a month to month basis and be billed to the clients account unless cancelled.

Any service change requested against the Promotional Data service which will result in the service being changed to a non Promotional Data service will result in the Promotional Data falling away and the full price of the new service requested will be billed. Clients are able to top-up their service at any time during a month, top-up data includes 3 month rollover. This Promotion is valid until further notice and excludes Resellers.

All new and existing Capped and Capped Combo clients (including Resellers) will receive double the amount of data purchased during this promotion. Example: Purchase or renew your 100GB Capped service and we will give you an extra 100GB to use for that month. The Promotion applies to DSL and Fibre Capped Services, unused data rolls over for a period of 3 months. This Promotion ended on 9 March 2017.

The discount applies to the purchase of any new Fibre Combo service. The Promotion ended on 17 October 2017. The router advertised is just a representation and may differ from the actual router delivered, and it is valued up to R500. Excludes Resellers.

1. Axxess DSL (Pty) Ltd ("Axxess") holds licences issued by the Independent Communications Authority of South Africa ("ICASA"). Despite holding these licences, Axxess currently only resells the electronic communications services provided by its upstream providers to its subscribers.

2. ICASA requires that all licence-holders comply with, inter alia, the:
2.1. ICASA Code of Conduct Regulations 2007, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
2.2. ICASA End-User and Subscriber Service Charter Regulations 2016, which sets out minimum quality of service standards applicable to services provided to subscribers and potential subscribers.

3. Axxess has developed a Code of Conduct and Service Charter in line with these Regulations and will strive to follow this in its interactions with its Consumers, but records that as a reseller of third party networks and services the below may be of limited application.

4. The ICASA Code of Conduct Regulations 2007 are available here.

5. The ICASA End-user and Subscriber Service Charter Regulations 2016 are available here.

6. "Business Day" means any day other than a Saturday or Sunday or a public holiday observed as such in the Republic of South Africa.

7. "Business Hours" means 08h00–17h00 on Business Days.

8. "Customer" means a subscriber or potential subscriber of Axxess.

9. Axxess makes the following key commitments and will endeavour to:
9.1. Act in a fair, reasonable and responsible manner in all dealings with Customers; 9.2. Ensure that all its services and products meet the specifications as contained in Axxess' licences and all the relevant laws and regulations; 9.3. Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation; 9.4. Display utmost courtesy and care when dealing with Customers; 9.5. Provide Customers with information regarding services and pricing; 9.6. Where requested to do so, to provide Customers with guidance with regard to their service needs; 9.7. Keep the personal information of Customers confidential unless Axxess is:

• In possession of written authorisation from the Customer to do so;
• Required to release such information for the purpose of briefing Axxess' auditors, professional advisors or an accredited debt collection agency; and/or
• Otherwise authorised or required by any law or an order of Court.

10. Customers have the right to refer Complaints to ICASA as more fully set out in Axxess' Complaints Procedures.

11. The ICASA Code of Conduct Regulations 2007 stipulate the following (non-exhaustive) list of consumer rights held by consumers:
11.1. A right to be provided with the required service without unfair discrimination; 11.2. A right to choose the service provider of the consumer's choice; 11.3. A right to receive information in the consumer's preferred language; 11.4. A right to access and question records held by the service provider which relate to the consumer's relationship with the service provider; 11.5. A right to the protection of the consumer's personal data, including the right not to have personal data sold to third parties without the consumer's permission; 11.6. A right to port a number in terms of applicable regulations; 11.7. A right to lodge a complaint; and 11.8. A right to redress.

12. The following information can be obtained from Axxess by email request to sales@internet.co.za (with no charge payable), and is available for inspection at Axxess' offices during Business Hours:
12.1. Axxess' range of services/products on offer; 12.2. Tariff rates applicable to each service offered; 12.3. Terms and conditions applicable to such services/products; 12.4. Payment terms; 12.5. Billing, billing processes and the Billing Disputes Procedure; 12.6. General Complaints Procedure; and 12.7. Relevant contact details.

13. Axxess will provide the Customer with an itemised bill or invoice on request or where this is specified as part of the services provided to the Customer.

14. Billing terms are also set out on Axxess' invoices.

15. Where a product is defective, Axxess will investigate the issue and will replace it in accordance with the manufacturer's warranty for that product.

16. Where applicable, Axxess reserves the right to subject any application for services and/or products, including variations to existing services and/or products, to credit referencing and analysis by registered credit bureaux, and the Customer explicitly consents to the use of all information supplied by the Customer for this purpose and for the purpose of compliance with the National Credit Act 34 of 2005, as amended.

17. Axxess will provide the Customer with a copy of the written contract and/or terms and conditions (or link thereto) upon finalisation of a service agreement or as soon as is reasonably possible thereafter. Where an agreement is entered into telephonically, a copy of these documents will be provided to the Customer within 7 Business Days.

18. These documents will contain clear provisions relating to the nature of the contract, the minimum duration of the contract, the manner and notice period for termination, any payments or rules which may be applicable for early termination, and any other rules which may govern the relationship between Axxess and the Customer.

19. Where Axxess makes changes to the terms and conditions of its services, Axxess will inform the Customer of such changes within a fair and reasonable period.

20. The End-user and Subscriber Service Charter Regulations 2016 set out the following quality of service parameters for Fixed Services, Fixed Wireless and Mobile Services (as defined therein):
20.1. 95% network service availability averaged over 6 months; 20.2. 95% service availability averaged over 6 months; 20.3. For Fixed Services, 95% success rate in meeting residential services installations within 30 days of request measured over 6 months, and 90% successful installations for business services within 30 days of request measured over 6 months; 20.4. For Fixed Wireless, 95% success rate for activations within 48 hours measured over 6 months, and for Mobile Services 99% activated within 48 hours measured over 6 months; 20.5. For Fixed, 90% of faults cleared within 5 days measured over 6 months, and for Mobile Services, 95% of faults cleared within 24 hours measured over 6 months; 20.6. Average call setup success ratio must be greater than 98% averaged over 6 months; 20.7. Average call setup time must be less than 20 seconds averaged over 6 months; 20.8. Average dropped call ratio must be less than 3% averaged over 6 months; 20.9. Average message transmission success ratio must be greater than 98% of attempted SMS' averaged over 6 months; 20.10. End-to-end delivery time for SMS' must be less than 60 seconds averaged over 6 months; 20.11. Average speech quality on the Mean Opinion Score (MOS) must be greater than 3 averaged over 6 months.

21. Axxess will, subject to events and conduct beyond its reasonable control, adhere to the aforementioned quality of service parameters insofar as these apply to Axxess.

22. Customers acknowledge that Axxess is directly dependent on network and other services provided by third parties in providing the services, and that Axxess cannot be held liable in any manner whatsoever for any failure to meet any specified standards where this results from the acts and/or omissions of such third parties.

1. In order to provide electronic communications services to its subscribers, Axxess DSL (Pty) Ltd ("Axxess") holds licences issued by the Independent Communications Authority of South Africa ("ICASA"). Despite holding these licences, Axxess currently only resells the electronic communications services provided by its upstream providers to its subscribers.

2. ICASA requires that all licence-holders develop and publish its procedures for handling Complaints and Billing Disputes, in order to comply with the requirements in:
2.1.The ICASA Code of Conduct Regulations 2007, which are available here; and 2.2. The ICASA End-User and Subscriber Service Charter Regulations 2016, which are available here.

3. Axxess has developed this document in line with these Regulations, and will follow the procedures set out below in dealing with Complaints and Billing Disputes (as defined herein) with its Consumers.

4. "Billing Dispute" means an instance where a Customer states in good faith that their bill contains incorrect charges, payments or adjustments. Billing Disputes are a specific form of Complaint dealt with only in terms of the Billing Disputes Procedure set out herein.

5. "Billing Dispute Notice" means a formal, written notice submitted to Axxess by the Customer in terms of this Procedure.

6. "Billing Disputes Procedure" mean the Billing Disputes Procedure set out herein for the initiation and resolution of Billing Disputes.

7. "Billing Enquiry" means the situation where the Customer seeks information or clarification relating to an invoice issued by Axxess including without limitation seeking clarification of charges or sources of usage. For the avoidance of doubt, a Billing Enquiry is not a Billing Dispute.

8. "Business Day" means any day other than a Saturday or Sunday or a public holiday observed as such in the Republic of South Africa.

9. "Complaint" means a formal, written expression of dissatisfaction or grievance made by a Customer in terms of the General Complaints Procedure, but does not include a request for information or a Billing Dispute. Complaints are dealt with only in terms of the General Complaints Procedure set out herein.

10. "Customer" means an Axxess subscriber or potential subscriber.

11. This Procedure applies to all Complaints other than Billing Disputes, which are dealt with in terms of the Billing Dispute Procedure set out below.

12. The Customer is required to direct a formal Complaint to feedback@internet.co.za.

13. The Complaint is required to be accompanied by the following: 13.1. The Customer's full particulars and contact details; 13.2. The Customer's relationship with Axxess, together with any customer reference numbers or details which may be applicable; 13.3. A statement of the reasons for the Complaint, with enough detail to allow Axxess to assess these; and 13.4. Any relevant evidence or documentation the Customer wishes to submit in support of the Complaint.

14. Following the ICASA Code of Conduct Regulations, Axxess will:
14.1. Acknowledge receipt of the Complaint within three (3) Business Days of the Complaint and allocate a reference number; and 14.2. Determine an outcome for the Complaint and communicate this to the Customer in writing within fourteen (14) Business Days of receipt of the Complaint.

General

15. Billing Enquiries should be directed to accounts@internet.co.za, and Complaints not related to Billing Disputes are dealt with under the General Complaints Procedure set out above.

16. The Customer expressly acknowledges and agreed that:
16.1. Any charge recorded on an invoice which is not submitted in accordance with this Billing Disputes Procedure is payable in full to Axxess by the due date of that invoice; 16.2. An amount that is not in dispute ("Undisputed Amount") cannot be withheld for any reason, including without limitation when that amount is on an invoice together with an amount that is in dispute ("Disputed Amount"); 16.3. The Billing Disputes Procedure is only triggered when Axxess receives a Billing Dispute, and it is only after this that the Customer may withhold payments of the Disputed Amount only as set out in clause 20; and 16.4. Billing Enquiries, Complaints and requests for information are not considered to be Billing Disputes and do not trigger this Billing Disputes Procedure. Billing Enquiries should be directed to accounts@internet.co.za, Complaints are dealt with under the General Complaints Procedure set out above, and requests for information can be sent to accounts@internet.co.za.

17. Please note that Axxess will not entertain any Billing Dispute based on unauthorised use of the services or on unauthorised use of the services by a third party, as it is the Customer's responsibility to safeguard access to the services received by the Customer and to use such services in the manner set out in the terms and conditions applicable thereto.

Customer Acknowledgements

18. The Customer expressly agrees to allow Axxess to attempt settlement of any Billing Dispute within fourteen (14) Business Days before raising a dispute with any third party, credit card company or bank. Axxess requires and Customer expressly agrees that Axxess will be the first option in Billing Disputes. Should Axxess receive a chargeback or other reversed charge from a third party, credit card company or bank on behalf of the Customer before Axxess has been given a chance to resolve the Billing Dispute, then Axxess has the right to collect on the rendered services and any fees associated with those charges.

19. Not all Billing Disputes may be settled to the Customer's satisfaction. Once this Billing Disputes Procedure has been exhausted, a Customer may use any third party, credit card company or bank in an attempt to settle the dispute. However, Axxess still retains the right to collect on any rendered services or fees that are due. Should Axxess be unable to reverse any disputed amounts with a third party, credit card company or bank, Axxess will submit the full delinquent amount for collection.

Withholding the Disputed Amount

20. The Customer may only withhold payment of a Disputed Amount where Axxess receives a valid Billing Dispute Notice relating to such Disputed Amount at least five (5) Business Days prior to the due date recorded on the relevant invoice.

Initiating Billing Disputes

21. A Billing Dispute Notice may be lodged in the manner set out herein until the passing of thirty (30) calendar days from the date of the relevant invoice.

22. The Customer is required to direct a formal Billing Dispute Notice to feedback@internet.co.za.

23. The Billing Dispute Notice is required to be accompanied by the following:
23.1. The Customer's full particulars and contact details; 23.2. The Customer's relationship with Axxess, together with any customer reference numbers or details which may be applicable; 23.3. Invoice number and date; 23.4. The amount in dispute ("the Disputed Amount"); 23.5. The amount not in dispute ("the Undisputed Amount"); 23.6. A statement of the reasons for the Billing Dispute, with enough detail to allow Axxess to assess these; and 23.7. Any relevant evidence or documentation the Customer wishes to submit in support of the Billing Dispute.

Response to Billing Dispute Notice

24. In terms of the ICASA Code of Conduct Regulations, Axxess will acknowledge receipt of the Billing Dispute Notice within three (3) Business Days and allocate a reference number.

25. Axxess shall provide a formal response with its determination to the Billing Dispute Notice within fourteen (14) Business Days following receipt of the Billing Dispute Notice.

26. Axxess may request additional information or documentation from the Customer lodging the Billing Dispute Notice, which information or documentation is reasonably required to assist Axxess in making a determination in the matter. The Customer shall provide such information or documentation as soon as possible, and the running of the fourteen (14) Business Day period will be suspended until such time as the requested information or documentation has been received by Axxess.

27. Axxess will assess the Billing Dispute, and send to the Customer its response (and reasons for such determination), which shall take one of the following forms:
27.1. A confirmation that the Billing Dispute is valid, and a statement indicating such adjustments as may be necessary; 27.2. A rejection of the Billing Dispute Notice on the basis that:

• The Billing Dispute Notice was not received by Axxess within thirty (30) calendar days of the date of the relevant invoice, as required in clause 20;
• The Billing Dispute Notice does not contain all of the information required, as set out in clause 23, or was not submitted in the required manner, as set out in clause 22;
• The Customer has not made payment of any Undisputed Amounts, and does not have the right to withhold payment of any Disputed Amounts in accordance with clause 20.
• Axxess has confirmation from the Customer that the Billing Dispute which is the subject of the Billing Dispute Notice has been resolved;
• The Customer is disputing any charges on the basis of unauthorised use of the services or on unauthorised use of the services by a third party; or
• Axxess reasonably believes that the Customer does not have a bona fide dispute in relation to Billing Dispute submitted.

27.3. Any alternate resolution that Axxess deems appropriate.

Response Implications

28. If stipulated in Axxess' response in terms of clause 27 that the Customer must make payment of the Disputed Amount or a portion thereof, the Customer must pay the Disputed Amount or such indicated portion within five (5) Business Days of the date of Axxess' response.

29. If stipulated under Axxess' response in terms of clause 27 that Axxess must withdraw the Disputed Amount or refund a fee already paid, Axxess must as soon as practicable:
29.1. Provide the Customer with a statement reflecting the adjustment to their account. It is intended that this adjustment will be contained on the next invoice issued to the Customer, but the parties acknowledge that this may be delayed due to timing issues with the response and Axxess' standard billing terms; or 29.2. Credit any Disputed Amount already paid by the Customer.

Continued Service Provision

30. Axxess will not disconnect a service provided to the Customer which is the subject of a Billing Dispute Notice, or take adverse collection procedures or impose late payment penalties or charges, while attempting to resolve a Billing Dispute lodged in terms of the Billing Disputes Procedure and until such time as Axxess has reached a determination and communicated this to the Customer, provided that Undisputed Amounts are paid timeously.

31. Axxess reserves the right, however, to take such measures mentioned in clause 30 immediately:
31.1. Where a determination of the Billing Dispute has been made and communicated to the Customer; or 31.2. Where the Customer has indicated that they are unable to pay the invoice or bill, or have filed or are the subject of any application to court for sequestration or liquidation, or otherwise seek to reach a formal arrangement with their creditors.

32. Subject only to the above, the rights and obligations of each party under the Billing Disputes Procedure continue pending resolution of a Billing Dispute invoked under this Billing Disputes Procedure. For the avoidance of doubt, this includes that Axxess shall continue to have the right to terminate or suspend the service in accordance with Axxess' rights under the agreement that the Customer has with Axxess.

33. Neither party shall use any information obtained from the other party during the course of any process invoked under the Billing Disputes Procedure for any purpose other than the resolution of the particular Billing Dispute.

34. If the Customer is not happy about the outcome of a Complaint or a Billing Dispute, the Customer has the right to escalate it to ICASA. If ICASA are not able to resolve the matter it may be referred to the ICASA Complaints and Compliance Committee for adjudication.

35. Please note that in terms of the ICASA Code of Conduct Regulations 2007, the Customer must give Axxess an opportunity to resolve the matter within the period specified in this Complaints Procedure before the Customer may escalate the Complaint or Billing Dispute to ICASA.

36. ICASA can be contacted in the following ways:
36.1. telephone: 011 566 3000; 36.2. fax: 011 444 1919; and/or 36.3. email: consumer@icasa.org.za

• This competition runs from 18 November - 9 December 2024
• Weekly Prize Winners will receive:
  • R5,000 Takealot Vouchers
  • A Portable Braai
  • Red-E Powerbank
  • Axxess Summer Merchandise
• The judge's decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
• Axxess will not be held liable for entries not received for any reason whatsoever.
• If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
• Competition includes Business Partners. All other standard Terms & Conditions apply

1. The promoter Axxess DSL (Pty) Ltd and employees of Axxess DSL (Pty) Ltd or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
2. Route to entry for the competition and details of how to enter are represented in the artwork shared via the chosen platform. E.g - Facebook, Twitter, Newsletter, Print etc.
3. Closing date for entry will also be stated in the competition T's & C's. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.
4. The rules of the competition and the prize for each winner are as follows:
   The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter's control.
   Any changes to the competition will be notified to entrants as soon as possible by the promoter.
5. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
6. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
7. Winners will be chosen at random by means of a lucky draw from all entries who followed the correct instructions, verified by Promoter and or its agents.
8. The winner will be notified by email and/or via their contact details provided within 30 days of the closing date. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
9. The promoter will notify the winner when and where the prize can be collected.
10. The promoter's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
11. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
12. The competition and these terms and conditions will be governed by RSA law and any disputes will be subject to the exclusive jurisdiction of the courts of South Africa.
13. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current protection of personal information act and will not be disclosed to a third party without the entrant's prior consent.
14. Entry into the competition will be deemed as acceptance of these terms and conditions.
15. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network.
16. Participants need to be 18 years and older, and hold a South African ID Document.

1. This competition runs from 13th May 2024 to the 24th June 2024.
2. Axxess will be giving away 1 grand prize of 4 years free Uncapped Telkom LTE Internet and 6 weekly prizes of 4 months free Uncapped Telkom Internet.
3. The judges decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
4. Axxess will not be held liable for entries not received for any reason whatsoever.
5. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
6. Competition includes Resellers & Business Partners. All other standard Terms & Conditions apply.

1. This competition runs from 21st August 2023 to the 20th October 2023.
2. One entry per person.
3. 4 lucky clients will WIN a home watch party, including a 58” inch Samsung TV, food, drinks and 10 Rugby supporters jerseys.
4. Weekly draws will take place.
5. In order to win, the client's Axxess account needs to be paid.
6. Winners must have a paid TV licence.
7. Winners give permission for Axxess to take videos and pictures of the home party and publish these on all social media platforms.
8. The judges' decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
9. Axxess will not be held liable for entries not received for any reason whatsoever.
10. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
11. Competition excludes Resellers & Business Partners. All other standard Terms and conditions apply.

1. This competition runs from 27 September 2023 to 09 October 2023.
2. One entry per person.
3. 1 lucky client will WIN a VIP experience with 9 friends at the Axxess Fan Park, which includes: Access to the Axxess Fan Park at the Boardwalk Mall, access to the Axxess VIP, snacks and soft drinks.
4. The Venue for the Axxess Fan Park is the Boardwalk Mall in Summerstrand, Gqeberha.
5. The prize does not include travel or petrol reimbursement.
6. The winner's Axxess account needs to be up to date.
7. Winners give permission for Axxess to take videos and pictures of their VIP experience and publish these on all social media platforms.
8. The judge's decision is final, and no further correspondence will be entered into. The prize is not negotiable and not transferrable.
9. Axxess will not be held liable for entries not received for any reason.
10. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or Axxess, the prize will be forfeited, and a new winner will be drawn.
11. Competition excludes Resellers and business Partners. All other standard Terms and conditions apply.

1. This competition runs from 12 September to 23 September 2022.
2. The competition entry mechanics will be posted on Facebook.
3. Winners need to provide I.D and Proof of residence to qualify for the prize.
4. The judge's decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
5. Axxess will not be held liable for entries not received for any reason whatsoever.
6. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
7. Competition includes Business Partners. All other standard Terms & Conditions apply.

1. This competition runs from 2 November 2021 until 2 December 2021.
2. Each new qualifying Telkom LTE sign-up from 2 November 2021 secures one entry.
3. 50 lucky clients will WIN one of 50 Portable JBL Speakers valued at R2000 each.
4. There will be 1 lucky draw after the competition closes and all winners will be announced in December 2021.
5. Winners need to provide I.D and Proof of residence in order to qualify for their prize.
6. The judges decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
7. Axxess will not be held liable for entries not received for any reason whatsoever.
8. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
9. Competition includes Resellers & Business Partners. All other standard Terms & Conditions apply.

1. This competition runs from 15 August 2021 – 15 February 2022.
2. Each new qualifying Openserve Fibre pre-order or sign up from 15 August 2021 secures one entry.
3. For 6 months, 6 lucky clients with an active Openserve fibre service will stand a chance to win free fibre for a year - valued up to R72 000 - with each winner receiving free fibre Internet with Openserve valued up to R1000 per month for 12 months.
4. The 1st draw will take place on 30 August 2021 and the final draw on 15 February 2022.
5. There will be 1 lucky draw monthly between 15 August 2021 – 15 February 2022.
6. Winners need to provide I.D and Proof of residence in order to qualify for their prize.
7. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current protection of personal information act and will not be disclosed to a third party without the entrant's prior consent.
8. The judges decision is final, and no further correspondence will be entered into.
9. Competition includes Resellers & Business Partners.
10. The prize is not negotiable, and not transferrable and will only be delivered once the fibre service is active and paid.
11. Axxess will not be held liable for entries not received for any reason whatsoever.
12. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
13. All other standard Terms & Conditions apply.

1. This competition runs from 11 June 2021 until the end of August 2021.
2. Each new qualifying CallTime Top-Up from 11 June 2021 secures one entry.
3. For 2 months, 10 lucky clients will WIN one of 10 x Flyingvoice FIP16 Portable WiFi handsets valued at R1999 each.
4. The 1st draw will take place on 23 June 2021. There will be one lucky draw every week, for 10 weeks. The first 10 names drawn will each win a Flyingvoice FIP16 Portable WiFi handset valued at R1999 each.
5. Winners need to provide I.D and Proof of residence in order to qualify for their prize.
6. The judges decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
7. Axxess will not be held liable for entries not received for any reason whatsoever.
8. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited and a new winner will be drawn.
9. All other standard Terms & Conditions apply.

1. This competition runs from 27 January 2021 - 31 March 2021.
2. Each new qualifying LTE Top-Up from 27 January 2021 secures one entry.
3. LTE services include: MTN Mobile, MTN Fixed LTE, Telkom LTE and RAIN LTE-A.
4. For 2 months, 10 lucky clients will win their share of R10 000 in cash cards.
5. The 1st draw will take place on 1 March 2021 and the 2nd draw on 1 April. 2021.
6. There will be 2 lucky draws on each of the above mentioned dates. The first 5 names drawn wins R1 000 each and the next 5 names drawn wins R1 000 each.
7. The 1st draw on 1 March 2021 is for entries from 27 Jan. 2021 to midnight on 28 February 2021.
8. The 2nd draw on 1 April 2021 will include entries from 27 January to midnight on 31 March 2021.
9. Winners need to provide I.D and Proof of residence in order to qualify for their prize.
10. The judges decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
11. Axxess will not be held liable for entries not received for any reason whatsoever.
12. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited and a new winner will be drawn.
13. All other standard Terms & Conditions apply.

1. This competition runs from 1 November 2020 – 30 April 2021.
2. Each new qualifying Openserve Fibre pre-order or sign up from 1 November 2020 secures one entry.
3. For 6 months, 6 lucky clients with an active Openserve fibre service will stand a chance to win free fibre for a year - valued up to R72 000 - with each winner receiving free fibre Internet with Openserve valued up to R1000 per month for 12 months.
4. The 1st draw will take place on 30 November 2020 and the final draw on 30 April 2021.
5. There will be 1 lucky draw monthly between 30 November 2020 – 30 April 2021.
6. Winners need to provide I.D and Proof of residence in order to qualify for their prize.
7. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current protection of personal information act and will not be disclosed to a third party without the entrant's prior consent.
8. The judges decision is final, and no further correspondence will be entered into.
9. Competition includes Resellers & Business Partners.
10. The prize is not negotiable, and not transferrable and will only be delivered once the fibre service is active and paid.
11. Axxess will not be held liable for entries not received for any reason whatsoever.
12. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
13. All other standard Terms & Conditions apply.

1. This competition runs from 1 September 2020 - 23 November 2020.
2. Each new qualifying Frogfoot Fibre sign up from 1 September 2020 secures one entry. Excludes Pre-orders.
3. For 3 months, 60 lucky clients will win their share of R60 000 in cash cards.
4. The 1st draw will take place on 1 September 2020 and the final draw on 23 November 2020.
5. There will be 1 lucky draw daily between 1 September and 23 November 2020.
6. Winners need to provide I.D and Proof of residence in order to qualify for their prize.
7. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current protection of personal information act and will not be disclosed to a third party without the entrant's prior consent.
8. The judges decision is final, and no further correspondence will be entered into.
9. Competition includes Resellers & Business Partners.
10. The prize is not negotiable, and not transferrable and will only be delivered once the fibre service is active and paid.
11. Axxess will not be held liable for entries not received for any reason whatsoever.
12. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited, and a new winner will be drawn.
13. All other standard Terms & Conditions apply.

1. This competition runs from 26 March 2020 - 31 May 2020.
2. Each new qualifying Telkom LTE Top-Up from 26 March 2020 secures one entry.
3. For 2 months, 24 lucky clients will win their share of R50 000 in cash cards.
4. The 1st draw will take place on 4 May 2020 and the 2nd draw on 1 June. 2020.
5. There will be 2 lucky draws on each of the above mentioned dates. 1st name drawn wins R10 000, next 2 names drawn wins R5 000 and the next 10 names drawn wins R1000.
6. The 1st draw on 4 May 2020 is for entries from 26 March 2020 to midnight on 30 April 2020.
7. The 2nd draw on 1 June 2020 will include entries from 1 May to midnight on 31 May.
8. Winners need to provide I.D and Proof of residence in order to qualify for their prize.
9. The judges decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable.
10. Axxess will not be held liable for entries not received for any reason whatsoever.
11. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited and a new winner will be drawn.
12. All other standard Terms & Conditions apply.

1. This competition runs from 25 October 2019 - 14 January 2020.
2. Each new qualifying Telkom LTE sign up from 25 October 2019 secures one entry.
3. For 3 months, 9 lucky clients will win their share of R30 000 in cash cards.
4. The 1st draw will take place on 15 Nov. 2019, the 2nd draw on 15 Dec. 2019 and the 3rd draw on 15 Jan. 2020.
5. There will be 3 lucky draws on each of the above mentioned dates. 1st name drawn wins R5 000, 2nd name drawn wins R3 000 and the 3rd name drawn wins R2000.
6. The 1st draw on 15 November 2019 is for entries from 25 October to midnight on 14 November.
7. The 2nd draw on 15 December 2019 will include entries from 15 November to midnight on 14 December.
8. The 3rd draw on 15 January 2020 will include all of the entries received from 25 October to midnight on 14 January 2020.
9. The judges decision is final, and no further correspondence will be entered into. The prize is not negotiable, and not transferrable. Axxess will not be held liable for entries not received for any reason whatsoever.
10. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited and a new winner will be drawn.
11. All other standard Terms & Conditions apply.

1. This competition runs from 1 July - 30 September 2018
2. Each new qualifying Fibre sign up (new or transfer) from 1 July 2018 secures one entry. Pre-orders are not considered as a valid sign up and are excluded from this Competition.
3. For 10 weeks, one weekly winner will receive R1 000 in cash. There will be a final draw in October for all qualifying entries to win R50 000.00.
4. The weekly R1 000.00 draw will take place each Friday starting on Friday 27 July 2018, Axxess will announce one winner randomly drawn from all entries received until that point.
5. The weekly winner will be excluded from all further weekly R1 000.00 draws until the 10 week period is completed. The winners will however be added back into the qualifying entries for the R50 000.00 draw.
6. The judges decision is final, and no further correspondence will be entered into.
7. The prize is not negotiable, and not transferrable.
8. Axxess will not be held liable for entries not received for any reason whatsoever.
9. If a winner cannot be successfully contacted, is ineligible to accept the prize, or contravenes the terms and conditions of this competition or of Axxess, the prize will be forfeited and a new winner will be drawn.
10. The final R50 000 prize draw will take place in October 2018. The candidate will need to have an active Fibre connection activated from 1 July 2018 and or a valid sign-up (pending installation) to qualify for the prize. All prize winners will be paid by 31st of October 2018. Winner to declare their winnings to SARS.
11. All other standard Terms & Conditions apply.

The Promotion of Access to Information Act, No 2 of 2000 ("The Act") was enacted on 3 February 2000, giving effect to the right of access to any information held by Government, as well as any information held by another person who is required for the exercising or protection of any rights. This right is entrenched in the Bill of Rights in the Constitution of South Africa. Where a request is made in terms of The Act, the body to which the request is made is not obliged to release the information, except where The Act expressly provides that the information may or must be released. The Act sets out the requisite procedural issues attached to such request.

In order to promote effective governance of private bodies, it is necessary to ensure that everyone is empowered and educated to understand their rights in terms of The Act in order for them to exercise their rights in relation to public and private bodies.

Section 9 of The Act, however, recognizes that such right to access to information cannot be unlimited and should be subject to justifiable limitations, including, but not limited to:

• Limitations aimed at the reasonable protection of privacy;
• Commercial confidentiality; and
• Effective, efficient and good governance

And in a manner that balances that right with any other rights, including such rights contained in the Bill of Rights in the Constitution. Wherever reference is made to "Private Body" in this manual, it will refer to Axxess DSL Pty Ltd and all its entities for whom this manual is drafted.

Information Officer:
Jo-Anne Potgieter

Postal Address:
PO Box 70129

Physical Address:
185 Cape Road
Mill Park
Port Elizabeth
The Bridge 6032

Telephone No:
087 821 1100

E-mail: legal@internet.co.za

Click here to download the manual and request form.
Please note that we may amend this manual from time to time, the latest version will be made available here.