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Please Note
There's a notice that requires your attention.
ADSL Network Notices
Subject: International Degradation
Message: We've procured additional international capacity, which is being added progressively during the course of the day.

We expect that this will greatly improve our client's experience, and we will continue to monitor performance closely.
Update
Message: We have purchased additional bandwidth capacity on other under sea cables to try and get international speeds back up. This will allow for better connection on international and less latency. And we will not have to rely solely on the repairs of the cables to be done.
Our upstream providers report that adverse weather in the Western Cape has delayed the departure of the ship to effect repairs to international undersea cables. We currently do not have an ETR for final repairs to be completed. We apologise for the inconvenience this has caused, we thank you for your patience and understanding.

Original Message
Message: We are seeing international degradation on adsl, fibre and mobile services currently. Our upstream provider is currently attending to this matter. We apologise for the for the inconvenience. We will update as we get feedback.

There are no scheduled notices
Fibre Network Notices
Subject: Frogfoot - Parsonsvlei
Message: Frogfoot is currently having issues in the Parsonsvlei area of Port Elizabeth. They are currently working on this and are aware of the issue. We currently have no ETR. We apologise for the inconvenience caused.

Subject: Frogfoot outage -George
Message: Please be advised that Frogfoot in George are currently experiencing an outage. No ETR has been provided at this time. We will update with further information as it becomes available. We apologize for the inconvenience caused during this time.

Subject: International Degradation
Message: We've procured additional international capacity, which is being added progressively during the course of the day.

We expect that this will greatly improve our client's experience, and we will continue to monitor performance closely.
Update
Message: We have purchased additional bandwidth capacity on other under sea cables to try and get international speeds back up. This will allow for better connection on international and less latency. And we will not have to rely solely on the repairs of the cables to be done.
Our upstream providers report that adverse weather in the Western Cape has delayed the departure of the ship to effect repairs to international undersea cables. We currently do not have an ETR for final repairs to be completed. We apologise for the inconvenience this has caused, we thank you for your patience and understanding.

Original Message
Message: We are seeing international degradation on adsl, fibre and mobile services currently. Our upstream provider is currently attending to this matter. We apologise for the for the inconvenience. We will update as we get feedback.

Subject: SADV Summerstrand
Message: SADV have informed us they have received the testing equipment and will be able to start work on the fix in the new year. They have not given exact dates yet but will update as we receive more information.
Original Message
Message: SADV are aware of the current service disruptions in Summerstrand and are in the process of procuring the necessary equipment in order to resolve this issue.

Unfortunately, due to the festive season, SADV will only receive this equipment early in the new year.

We will continue to keep you updated as SADV progress and sincerely apologise for the inconvenience caused.

Thank you for your patience during this time.

There are no scheduled notices
Mobile Network Notices
Subject: Telkom Mobile Provisioning
Message: We are currently seeing some delays with provisioning on Telkom LTE. We have reported this with Telkom who are currently attending to the matter. We apologise for the inconvenience caused.

There are no scheduled notices
Hosting Network Notices
All Hosting services are currently 100%
There are no scheduled notices
Voice Network Notices
All Voice services are currently 100%
There are no scheduled notices
General Network Notices
Subject: Axxess Support
Message: Due to recent challenges, we are experiencing high call volumes and a backlog in ticket/email replies. We would like to assure our clients that we are doing our utmost to work through this backlog. We are also in the process of upgrading our phone system to accommodate more calls. We sincerely apologise to our loyal clients and appreciate your understanding during this time.

There are no scheduled notices
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