


Acceptable Usage Policy applies. Price Includes VAT.
Acceptable Usage Policy applies. Price Includes VAT.
* Fibre Broadband Access is supplied as a best effort service by the supplier. Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof.
* Fibre installations are subject to an installation and connection fee. Additional fees may apply should trenching be required to complete the installation, Axxess will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.
An additional fee will be charged for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Service Providers. A calendar months notice is required for cancellation and additional cancellation T's & C's may apply to purchases on Promotion.
By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.
** A delivery fee is applicable to the optional free-to-use fibre router.
Vuma Reach Fibre is an affordable, uncapped Fibre internet service connecting up to 10 people. No contracts!
Vuma Reach is available in selected areas. Check your address on our website to see if your location is covered.
It's a prepaid Fibre service. Buy a voucher, activate it, and enjoy high-speed, unshaped, and unthrottled internet with no long-term commitment.
It's a month-to-month Fibre service, billed automatically every 30 days. Enjoy high-speed, unshaped, and unthrottled internet with no long-term commitment.
After signing up and paying for your first voucher, an installer will complete your Fibre installation. Your service will be automatically activated, and you'll receive an SMS and email notification when your connection is live.
You can pay using:
✅ PayFast (Card Payment / Bank Transfer)
✅ EasyPay (Retailers like Shoprite, Spar, Boxer & more)
✅ EasyPay website/app
Cancel with your existing ISP and sign up for Vuma Reach via Axxess. Once your payment is processed, Vuma Reach will automatically switch your connection to Axxess.
You can connect up to 10 devices, including smartphones, tablets, laptops, smart TVs, and gaming consoles.
No! A wireless router is included when Fibre is installed in your home.
Yes! Sign in to your Axxess Control Panel to check available speed options.
⚠️ You cannot switch between Prepaid and Monthly services. You must cancel and sign up for a new service.
Your Fibre service will stop immediately after your voucher expires. There are no penalties or extra charges, and you can reactivate anytime by purchasing a new voucher.
⚠️ If your service remains inactive for 90 days, your account will be terminated, requiring a new order for reconnection.
If your payment fails, your service will be suspended for 9 days:
New customers: Suspension starts at midnight on your due date if both payment attempts fail
Existing customers: A second payment attempt is made the same day. If both fail, suspension begins.
⚠️ If no payment is received within 9 days, your service will be terminated, requiring a new order to reconnect. If paid, service is reinstated, but lost days during suspension are not refunded.
You can cancel anytime via the Axxess Control Panel.
⚠️ No cancellation fees - you're not locked into a contract.
Vuma Reach is expanding! Check our website or follow us on social media for updates.