Call Centre Manager - Technical Support

Job Type: Permanent
Job Role: Call Centre Manager - Technical Support
Job Location: Gqeberha

Required experience and skills:

• A+/N+ or BSc/National diploma in Information Technology
• At least 2 years' experience in the ISP industry, of which at least 1 year was in a Supervisory/Management role
• Excellent communication skills
• Work well within a Team
• Excellent administration and people management skills
• Authoritative manner - will not shy away from asserting their authority when needed

Responsibilities:

• Take responsibility and accountability for the Management and Performance of the Technical Support Team (approximately 100 team members)
• Execute strategies received from Senior Management
• Ensuring that the Support Team delivers superior customer service
• Drive adherence to the company's Code of Conduct
• Monitor, drive adherence and adjust KPI's where necessary
• Growth and succession planning of the Team
• Management of shifts, leave and disciplinary
• Engage with 3rd party providers when required
• Engage and work with the Development, Sales and NOC Teams when required
• Manage training requirements
• Manage the interview process for the Technical Support Team
• Ensure that escalations are dealt with timeously and with a high a level of integrity to ensure the best outcome for our customer

We offer

• Daily Meals
• Medical insurance (day to day benefits)
• Pension Fund
• Laundry service
• Free internet

Application Process

Please forward your CV to careers@internet.co.za with the subject Call Centre Manager - Technical Support

Intermediate PHP Developer

Job Type: Permanent
Job Role: Intermediate PHP Developer
Job Location: Gqeberha

Required experience and skills:

• Minimum of a years' experience in:
  • LAMP (minimum 2 years experience)
  • MVC frameworks such as Symfony, Zend, Laravel, Phalcon and the like

Advantageous:

• Phalcon
• Apache
• HTML5
• Jquery
• CSS and Bootstrap
• Relevant tertiary education such as B.Sc. majoring in computer science

A Bit About the Role

Form part of a team where you will take ownership of our VOIP integrations and assist with refactoring of our MTN solutions into it's own microservice. You will also gain exposure to Sandvine and RADIUS systems in conjunction with this. Contribute to our error detection systems and reporting thereon for those systems for which you are predominantly responsible and ultimately play an active role in determining your KPIs as a result. Develop and maintain other backend LAMP applications and services as required.

Application Process

For further instructions on how to apply please do a GET request to our RESTful API application service using 'Basic Auth' with username = 'applicant' and pass = 'canCode' to end point https://www.axxess.co.za/careers/dev-test-instructions.

Marketing Manager

Job Type: Permanent
Job Role: Marketing Manager
Job Location: Gqeberha

Required experience and skills:

• Marketing Diploma / Degree
• Minimum of 5 years Marketing and Management experience
• Budget-management skills and proficiency
• Excellent communication skills
• Work well within a Team
• Excellent administration and people management skills
• Ability to think creatively and innovatively

Responsibilities:

• Oversee all marketing campaigns.
• Implement a Brand strategy with on-going reporting to Senior Management.
• Manage all internal and external communication.
• Leading and managing the current Brand team to meet all KPI's.
• Promote all products and services.
• Coordinate with the Sales team and other departments to produce effective strategies.
• Manage all social media platforms.
• Manage suppliers and the Marketing budget.

We offer

• Daily Meals
• Medical insurance (day to day benefits)
• Pension Fund
• Laundry service
• Free internet

Application Process

Please forward your CV to careers@internet.co.za with the subject Marketing Manager

Senior React Native Developer

Job Type: Permanent
Job Role: Senior React Native Developer
Job Location: Gqeberha

Required experience and skills:

• Strong React Native knowledge
• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• React Native iOS / Android applications experience
• Experience in Expo with React Native Expo
• Experience working with 3rd party libraries and RESTful HTTP based API integrations
• Understanding of the document request model, and offline storage
• Git
• Firebase
• Ability to write well-documented, clean Javascript code

Advantageous:

• Experience with popular React.js workflows (such as Flux or Redux)
• PHP, MySQL
• ELK Stack
• Knowledge of isomorphic React
• Relevant tertiary education such as B.Sc. majoring in computer science

A Bit About the Role

Speed up the development of our Mobile Control Panel, particularly when SDK updates are forced by Facebook. Mentor a couple of our other devs. Own the development lifecycle and introduce a new Reseller Mobile Control Panel. Grow and contribute in other areas as necessary with the LAMP stack. Given enough experience in LAMP this role could grow into a Lead Developer role for a team of around 5 members.

Application Process

For further instructions on how to apply please do a GET request to our RESTful API application service using 'Basic Auth' with username = 'applicant' and pass = 'canCode' to end point https://www.axxess.co.za/careers/dev-application-instructions.

Senior PHP/DevOps Developer

Job Type: Permanent
Job Role: Senior PHP/DevOps Developer
Job Location: Gqeberha

Required experience and skills:

• Virtualization (Docker)
• Git / Gitlab
• LAMP (minimum 5 years experience)

Advantageous:

• ELK stack
• Radius
• Phalcon
• Kubernetes/Puppet/Ansible
• Relevant tertiary education such as B.Sc. majoring in computer science

A Bit About the Role

Collaborate with our SysAdmin and Network Engineers under the supervision of our Lead Developer in the deployment, maintenance and support of server environments. Take over maintenance and support for GITLab and local development Docker virtualisation. Be an integral part of creating new organised microservice environments as we segregate certain systems for each of the dev teams. Develop and maintain other backend LAMP applications and services.

Application Process

For further instructions on how to apply please do a GET request to our RESTful API application service using 'Basic Auth' with username = 'applicant' and pass = 'canCode' to end point https://www.axxess.co.za/careers/dev-application-instructions.

Quality Assurance Engineer

Job Type: Permanent
Job Role: Quality Assurance Engineer
Job Location: Gqeberha

Required experience and skills:

• 2+ years of experience in delivering automated test cases, testing frameworks, tools, and services using OOP languages (PHP or Java preferred)
• Experience in creating the tools and tests for API testing
• Strong understanding of testing methodologies and quality as part of the delivery lifecycle
• Possess strong knowledge of Agile testing methodologies and best practices
• Understand the concepts of virtualization, micro services architecture, cloud and SaaS
• You use your critical judgement in the workplace

Advantageous:

• Experience creating mobile automation solutions
• Experience in delivering automatic tests and testing solutions for rich UI (Selenium WebDriver)
• Experience creating and maintaining test jobs to be used for continuous integration (Ex.: Jenkins, Concourse)
• ISTQB Certifications in testing
• Relevant tertiary education such as B.Sc. majoring in computer science

A Bit About the Role

Form a part of our fibre team predominantly testing work in that team but will assist other teams as well depending on workload. Mentor the other QAs on building automated acceptance and functional tests using Codeception and Selenium WebDriver integration. Lead the way in testing automation.

Application Process

For further instructions on how to apply please do a GET request to our RESTful API application service using 'Basic Auth' with username = 'applicant' and pass = 'canCode' to end point https://www.axxess.co.za/careers/dev-application-instructions.