Our Telkom LTE Capped data packages include Anytime Data plus FREE Night Surfer Data allocation that can be used between midnight - 7am.
1 Month Anytime Data Rollover
Our Telkom LTE Data Rollover only applies to Anytime Data. Please see the table below, showing the amount of data that will rollover as per package:
FREE SIM & Delivery.
*Excludes the 10GB + 10GB package. Please note that the purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation on delivery of the device.
Step 3: Select your data package
Price Includes VAT.
The SIM and Device will be delivered within 10 business days, provided payment has
cleared. Once delivered please allow up to 24 hours from the time the SIM Card is inserted for the data to be
allocated. Please note that the purchase of the Telkom LTE service is subject to RICA and you will be required to
provide certain documentation on delivery of the device, the requirements will be communicated to you.
You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.
Can I use my LTE service anywhere?
You can use the LTE service anywhere provided you are within the relevant provider's Telkom coverage area. That said, LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
How long will it take for my LTE to be delivered?
Within 10 business days, provided payment has cleared (stock dependant)
Can I use the included SIM card in another device?
Your Telkom SIM card is only compatible with LTE device supplied with your order.
Please note that you also need to be in the Telkom Network coverage area.
Do I need to RICA my SIM card?
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence.
You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered,
and you (the account holder) must sign for it in person.
Do I need to sign up for a contract?
No siree! At Axxess, we don't like contracts. All our services are month-to-month and can be easily cancelled if you change your mind.
How much will I save on hardware costs?
Sign up now and get up to R500 off your hardware costs, but only while stocks last!
Should you cancel your LTE package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
How many LTE Services can I order?
Maximum of 3 orders per legal entity (business or individual).
Do I need to change my APN settings?
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card - so you do not need to change any APN settings.
How long does it take to activate after delivery?
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely.
Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.
Can I upgrade or downgrade my service?
Yes. All LTE packages can be upgraded or downgraded via your Client Control Panel.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made
or whether it is an upgrade or downgrade. This is a restriction from our provider.
What happens if I sign up in the middle of the month?
All LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Does unused data roll over at the end of the month?
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data and Bonus Data does not roll over.
How do I view my data usage?
You can easily check your data usage at any time via your Client Control Panel or the handy Axxess Mobile App available on Android and iOS.
Can I top-up?
Yes, top-ups are available in the Client Control Panel.
Is there a cancellation policy?
Yes, should you cancel your LTE package(with Router Promo) in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
Should you decide to cancel your SIM Only package, a calendar months' notice is required.
How will I be invoiced?
As we do not know the exact date that your SIM will be activated, we will invoice you on the date of sign up based on the current date up to the end
of the current month (prorata). Once your SIM activates we will credit the invoice issued on sign up and re-invoice from the activation date until the
end of the current month. Your data will be allocated prorata, calculated from the date of activation up to the last day of the current month.
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