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General Notices
Please Note
There's a notice that requires your attention.
ADSL Network Notices
Subject: International Traffic Degradation
Updated: Sat, Mar 28, 2020 at 16:37 PM
Message: Additional capacity has been acquired running off of Seacom. Currently traffic is routing through here as well.Engineers are rerouting traffic managing our international traffic across the alternate paths to make sure we keep packet loss at bay and improve the experience for all our clients.
Original Message
Posted: Sat, Mar 28, 2020 at 16:30 PM
Message: We are aware that there is currently problems with international traffic. This is due to a problem on the cables we make use of to send and receive international traffic. This problem is causing increased latency and slow speeds when accessing international servers and data. Engineers are attending to the problem. We will provide feedback once received.We apologise for any inconvenience caused.
There are no scheduled notices
Fibre Network Notices
Subject: International Traffic Degradation
Updated: Sat, Mar 28, 2020 at 16:37 PM
Message: Additional capacity has been acquired running off of Seacom. Currently traffic is routing through here as well.Engineers are rerouting traffic managing our international traffic across the alternate paths to make sure we keep packet loss at bay and improve the experience for all our clients.
Original Message
Posted: Sat, Mar 28, 2020 at 16:26 PM
Message: We are aware that there is currently problems with international traffic. This is due to a problem on the cables we make use of to send and receive international traffic. This problem is causing increased latency and slow speeds when accessing international servers and data. Engineers are attending to the problem. We will provide feedback once received.We apologise for any inconvenience caused.
There are no scheduled notices
Mobile Network Notices
Subject: Telkom Mobile LTE Provisioning & Service Changes
Posted: Wed, Apr 01, 2020 at 10:34 AM
End: Mon, Apr 06, 2020 at 10:32 AM
Message:

Telkom are currently experiencing delays with processing service changes as well as provisioning of new Telkom Mobile LTE sim cards. Telkom have not provided an ETR at this time.

We apologize for the inconvenience caused.
Subject: International Traffic Degradation
Updated: Sat, Mar 28, 2020 at 16:38 PM
Message: Additional capacity has been acquired running off of Seacom. Currently traffic is routing through here as well.Engineers are rerouting traffic managing our international traffic across the alternate paths to make sure we keep packet loss at bay and improve the experience for all our clients.
Original Message
Posted: Sat, Mar 28, 2020 at 16:30 PM
Message: We are aware that there is currently problems with international traffic. This is due to a problem on the cables we make use of to send and receive international traffic. This problem is causing increased latency and slow speeds when accessing international servers and data. Engineers are attending to the problem. We will provide feedback once received.We apologise for any inconvenience caused.
Subject: Telkom Mobile LTE Provisioning
Posted: Sat, Mar 28, 2020 at 10:05 AM
Message: We are experiencing issues communicating with Telkom's systems in order to process top-ups or to update suspend statuses.

Our engineers are in contact with Telkom to urgently resolve this matter.

We apologise for any inconvenience caused.
Subject: MTN Fixed LTE
Posted: Thu, Mar 26, 2020 at 11:08 AM
Message: We are receiving reports of newly provisioned clients on MTN Fixed LTE only able to connect on 3G. Our engineers are working with MTN to have this issue resolved. We apologise for any inconvenience caused.
There are no scheduled notices
Hosting Network Notices
Subject: International Traffic Degradation
Updated: Mon, Mar 30, 2020 at 11:59 AM
Message: Additional capacity has been acquired running off of Seacom. Currently traffic is routing through here as well.Engineers are rerouting traffic managing our international traffic across the alternate paths to make sure we keep packet loss at bay and improve the experience for all our clients.
Original Message
Posted: Mon, Mar 30, 2020 at 11:58 AM
Message: We are aware that there is currently problems with international traffic. This is due to a problem on the cables we make use of to send and receive international traffic. This problem is causing increased latency and slow speeds when accessing international servers and data. Engineers are attending to the problem. We will provide feedback once received.We apologise for any inconvenience caused.
There are no scheduled notices
Voice Network Notices
All Voice services are currently 100%
There are no scheduled notices
General Network Notices
Subject: High Call Volumes
Posted: Tue, Mar 31, 2020 at 08:51 AM
Message: We are currently experiencing high call volumes. Please attempt to make use of our ticketing system or live chat function during this time. We apologise for any inconvenience caused.
Subject: Courier Deliveries During Lockdown
Posted: Tue, Mar 24, 2020 at 13:43 PM
Message: Please be advised that together with our courier partner we will continue to process and deliver purchases during the lockdown period. Please do expect that there is the possibility of delivery delays.
Subject: Eskom Load Shedding and Wirless / Mobile
Posted: Thu, Feb 20, 2020 at 13:05 PM
Message: Dear Client

Due to the ongoing load shedding by Eskom, Mobile / Wireless providers have issued a statement that service loss would be experienced as a result of this.

Mobile / Wireless providers use batteries and generators as backup to their high sites and towers, however battery sites have limited power and will eventually fail. Due to the frequency and duration of the load shedding the backup batteries at various towers / high sites are not able to fully recharge.

The providers are pro-actively putting measures in place to help mitigate the effect of the widespread load shedding. Part of these measures are deploying generators to various key sites to assist with keeping the backup batteries fully charged.
There are no scheduled notices
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